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referral specialist

  •  Referral Specialist Initiate telephonic outreach to members who have been identified by our client as viable candidates for Care Management and engagement.
  •  Educate the member on Humana’s Care Management program and obtain consent for enrollment. 
  • Document per protocol and communicate pertinent information to designated person and/ or persons. Work collaboratively with other members of the clinical leadership team. Relate to a production environment and understand process flows. Use a variety of electronic information processing tools and multiple software programs. 
  • Establish priorities, work independently and proceed with objectives without direct supervision. Solid interpersonal, professional, verbal and written communication skills. 

junior referral specialist

  • Contacted leads and current customers by telephone and email to provide information about our products, screened for eligibility, and referred to 3rd party channels when necessary 
  • Keep records of customer interactions, recorded details of inquiries and comments using Salesforce 
  • Established and maintained relationships with business owners using excellent customer service and reached out to them periodically to inquire about their financing needs
  • Developed new marketing strategies to reach potential customers more effectively 

referral specialist

  • Schedule appointments for patients to consult with a specialist 
  • Distribute reminder appointments to clients as well as other necessary paperwork