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1

referral coordinator

  • Assemble information concerning patient’s clinical background and referral needs. Per referral guidelines, provide appropriate clinical information to specialist 
  • Review details and expectations about the referral with patients 
  • Ensure that referrals are addressed in a timely manner
  • Remind patients of scheduled appointments via mail or phone 
2

referral coordinator

  • Ensure complete and accurate registration, including patient demographic and current insurance information.
  • Assemble information concerning patient’s clinical background and referral needs. Per referral guidelines, provide appropriate clinical information to specialist. 
  • Ensure that referrals are addressed in a timely manner from PCP or specialist. 
  • Scheduling and informing patents of specialty appointments and surgical procedures. 
  • Knowledge of CPT and ICD-9/ICD-10 coding. 
  • Answering multi-line telephone system. 
3

referral coordinator

  • Expedited patient referrals to specialty offices, faxed medical records, answered patient and specialty office calls and completed referral requests.
  • Scheduled patient appointments with specialists and remind patients of the appointments.
  • Maintained liaison with insurance companies to ensure completion of all referral related activities.
  • Maintained records of completed as well as in-process referrals.
4

referral coordinator

  • Verify, follow up and maintain tracking of authorizations daily
  • update insurance coverage prior to patients appointment (procedures, injections, ultrasound and other specialty services)
  • Communicate clearly with staff and patients 
  • Submit for treatment orders such as physical therapy, MRI, CT, durable medical equipment
  • Obtain authorization and follow up with patient upon approval
  • Task may include other duties such as faxing, answering phones, scheduling appointments
5

referral coordinator

  • Coordinate care from the ER, hospital, and primary care physicians with the appropriate orthopedic surgeon. 
  • Respond to calls from M.D and schedule patient’s specialty appointments
  • Verified insurance documentation 
  • Contact medical doctors regarding appoints with local hospitals