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recovery specialist

  • Manage communication with all customers to ensure payments and evaluate all expire accounts and maintain accurate records for same. 
  • Monitor all customer service calls and ensure completion within required time-frame and ensure compliance to all policies and procedures. 
  • Maintain relationships and contact all customers through telephone calls and if required with notices and provide all updates for customers and manage all portfolio for clients. 
  • Manage all communication for all overdue accounts and investigate all customer complaints and resolve all issues. 
  • Collaborate with senior collector and initiate debt write off and negotiate all settlements with all collection procedures. 
  • Assist cash application specialist for application customer remittances and perform research on all customer payment. 
  • Oversee all write offs and assist to balance all non-payment and maintain track of payments according to collection policy. 
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senior recovery specialist

  • Trace delinquent customers to new addresses by inquiring at social sites, telephone companies, credit bureaus, or through the questioning of neighbors.
  • Utilize various tracing techniques and collection strategies to locate right parties in order to negotiate payment arrangements.
  • Provide continuous follow up to the customers for their due payments and collection of payments.
  • Reporting daily progress against targets to the Supervisor.
3

recovery specialist / mental health worker

  • Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed  by
  • Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses, and put in the computer. do line of sight and one on one observations, CPI certified.
  • Prepare or serve food trays, order meals for next day, fax, answer phone, copy, file,  break down old chats, prepare new charts for admissions
  • Provide physical support to assist patients to perform daily living activities, such as getting out of bed, prompt  for shower, groups,  for 
  • meals. 
  •   Do new admission, Discharges, inventory check list,  ob-lay by hippa.
4

senior recovery specialist/ team coach

  •        Recovery Specialist (August 2007 to May 2011) 
  •        Senior Recovery Specialist/ Team Coach (May 2011 to December 2016) 
  •          While adhering to company policies and procedures, demonstrates good customer service skills while initiating outbound calls and receiving inbound calls from customers. Adhering to Login Hours & maintain the desired AHT Levels. 
  •          High priority in delivering service excellence. 
  •          Investigation and communication with the customers regarding the collection of Credit Card Chargeback invoices. 
  •          Reconciliation’s Credit card Chargeback accounts. 
  •          Work closely with Customers to resolve disputes. 
5

recovery specialist

  •          Ensuring targets are met by prioritizing the workload and allocating resource in the most effective manner. 
  •          To be responsible for the provision of high-quality service to American Express customers, promoting a positive attitude to service. 
  •          To demonstrate a belief in the team’s ability and developing staff in order to get the best for and from them based on the company’s Vision, Mission, and Values. 
  • Ensure all calls are under FDCPA norms & thereby maintain the optimum level of Quality over the calls by World Class Service.
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