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1

senior process specialist

  • Perform detailed research and analysis on system issues / errors and provide recommendations on solutions
  • Resolve work items in a timely manner with priority on quality 
  • Responsible for ensuring the sanity of the core record keeping system and performing complex calculation to compute plan benefit rates. (account maintenance)  
  • Engaging with third party vendors in the US over phone and emails to provide solutions to the customers/clients
  • Working closely with partner teams in Fidelity US to deliver solutions that meet both client and internal expectations
  • Taking ownership of identified clients and execute responsibilities with minimal guidance
  • Interacting with multiple upstream and downstream partners to arrive at the right solution and fix data issues in our record keeping system
2

process specialist

  • Perform process analysis, and communicated recommendations to management
  • ETC forecast, Pricing / Budgeting, WIP reports
  • Trained and supervised new employees, ensuring they maintain fastidious attention to detail
  • Adhered to departmental controls and regulations maintain ethical conduct at all times
  • Project planning & Analysis using the budgeting tool, to identify the cost, sale/revenue, profit & estimated billing
  • Reviewing the contract agreements like statement of work, master service agreement to understand the type of services provided and determine the fee/billing arrangements and applicable taxes
  • Performing budget to actual hour’s analysis to forecast the future time to incur and bill
3

process specialist

  • Primarily conduct new hire on-boarding training and process development training sessions for seasoned employees
  • Create Training Needs Analysis & post assessment feedback for all training conducted
  • Write methodology modules and produce relevant process documents to improve the business
  • Handle extensive research and case studies to determine the current challenges in the business and the possible methodologies that can be adapted
  • Generate quarterly training synopsis & business reports to determine the team’s standing
  • Pilot non-regression and new feature testing for process and tools enhancements
4

process specialist

  • Collection of payments from the global customers of Canadian & US customers (primarily through calls )
  • Maintain past due % (DSO)for the portfolio in par with the target.
  • Statement of Account to be emailed to customers periodically
  • Pro-actively follow up with customer regarding payment through calls & emails.
  • Monitoring call performance of the team members and improving the call quality.
  • Assist the manager in A/R status updates to global offices of Penske.(Penske Truck Leasing)
  • Weekly cash calls with the credit control manager and update on status of accounts.
5

process specialist

  • Analyse test results, machine error messages, or information obtained from operators to diagnose equipment problems.
  • Clean, lubricate, examine, repair, replace or adjust broken or malfunctioning components of machinery, equipment or safety devices.
  • Disassemble machinery or equipment to remove parts and make repairs using a variety of hand tools including screwdrivers, pliers, wrenches, pressure gauges, and precision instruments, as well as power tools such as pneumatic wrenches and drills.
  • Record parts or mat­erials used and order or requisition new parts or materials as necessary.