Sign in Process Specialist Resume Examples
senior process specialist
- Perform detailed research and analysis on system issues / errors and provide recommendations on solutions
- Resolve work items in a timely manner with priority on quality
- Responsible for ensuring the sanity of the core record keeping system and performing complex calculation to compute plan benefit rates. (account maintenance)
- Engaging with third party vendors in the US over phone and emails to provide solutions to the customers/clients
- Working closely with partner teams in Fidelity US to deliver solutions that meet both client and internal expectations
- Taking ownership of identified clients and execute responsibilities with minimal guidance
- Interacting with multiple upstream and downstream partners to arrive at the right solution and fix data issues in our record keeping system
process specialist
- Perform process analysis, and communicated recommendations to management
- ETC forecast, Pricing / Budgeting, WIP reports
- Trained and supervised new employees, ensuring they maintain fastidious attention to detail
- Adhered to departmental controls and regulations maintain ethical conduct at all times
- Project planning & Analysis using the budgeting tool, to identify the cost, sale/revenue, profit & estimated billing
- Reviewing the contract agreements like statement of work, master service agreement to understand the type of services provided and determine the fee/billing arrangements and applicable taxes
- Performing budget to actual hour’s analysis to forecast the future time to incur and bill
process specialist
- Primarily conduct new hire on-boarding training and process development training sessions for seasoned employees
- Create Training Needs Analysis & post assessment feedback for all training conducted
- Write methodology modules and produce relevant process documents to improve the business
- Handle extensive research and case studies to determine the current challenges in the business and the possible methodologies that can be adapted
- Generate quarterly training synopsis & business reports to determine the team’s standing
- Pilot non-regression and new feature testing for process and tools enhancements
process specialist
- Collection of payments from the global customers of Canadian & US customers (primarily through calls )
- Maintain past due % (DSO)for the portfolio in par with the target.
- Statement of Account to be emailed to customers periodically
- Pro-actively follow up with customer regarding payment through calls & emails.
- Monitoring call performance of the team members and improving the call quality.
- Assist the manager in A/R status updates to global offices of Penske.(Penske Truck Leasing)
- Weekly cash calls with the credit control manager and update on status of accounts.
process specialist
- Analyse test results, machine error messages, or information obtained from operators to diagnose equipment problems.
- Clean, lubricate, examine, repair, replace or adjust broken or malfunctioning components of machinery, equipment or safety devices.
- Disassemble machinery or equipment to remove parts and make repairs using a variety of hand tools including screwdrivers, pliers, wrenches, pressure gauges, and precision instruments, as well as power tools such as pneumatic wrenches and drills.
- Record parts or matÂerials used and order or requisition new parts or materials as necessary.
process specialist
- Attract audience by creating catchy call-outs for sites.
- Analyze the site to find the main highlights of the business.
- Create “site-links” which are automated by the Google algorithms and are only shown when they are useful to the user.
- Establish and maintain relationships with sellers/buyers or business customers or provide assistance regarding infringement, trademark or copyright policies.
process specialist
- Development and Enrichment of Process, based on client requirements. The Process mainly contains skilled Analysis and Market research.
- Customer – Client interactions with in-bound and out-bound calling. Escalations and Grievance handling and follow-up. On floor training and mentoring and evaluating the team.
- Successfully controlled the targets and timelines as per service level agreement.
- Website mining & policing, seller account management & support.
process specialist
- Train and mentor employees in job duties, and in understanding the policies and guidelines, implementing tool practices, and finally evaluating their overall performance.
- Confer with customers in chat to provide information about the policies and guidelines in accordance to local and national laws formed for the e-commerce site.
- Keep records of customer interactions, recording details of inquiries for follow-up, complaints & suggestions.
- Contact customers to respond to inquiries or to notify them of updates upon investigation results.
- Compare disputed merchandise with original requisitions of high end brands/rights owners and information provided by them
senior process specialist
- Reconciliation of balance sheet accounts related to A/R Adjustments
- Preparation of monthly A/R Adjustment entries
- Analysis of A/R Aging to determine the monthly reserves (bad debts) to be booked for the period
- Preparation of management reports for different revenue streams
- Preparation of WoW and MoM pricing reports
- Reconciliation between the GL and subsystem balances
- Initiation of simple automation projects
process specialist
- Processing Checks, Wires and ACH payments downloaded from Bank Statements on the same day.
- Verification of Billing details (Rates, hours & Resources) with Customer Agreement and Statement of Work.
- Handling Disputes & Quires and resolving it within the given SLA, Making necessary changes on the customer account based on the request received.
- Raising invoices as per Client specification i.e. Weekly, Bi-weekly and monthly.
- Preparing Weekly and Monthly Report for billing to know fund availability.
- Preparation of Daily cash reconciliation report.
- Working on Aging report, on Account clearance (Unallocated and Unidentified funds).
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