Process Associate Resume Examples

process associate

  • To resolve customer issue regarding Desktop and laptop through chat.
  • Handled different customers from different countries.
  • Require to maintain work notes of cases worked all day.
  • Need to maintain quality of work, cause of case review by Quality Team.  

process associate

  • Answer telephones and give information to callers, take emails, or transfer calls to appropriate individuals.
  • Resolve customer complaints regarding sales and service by reducing customer efforts
  • Resolved queries related to using the website, services offered, orders, payments and products. Helped customers with refunds and replacements.
  • Prepare operational or risk reports for management analysis in excel sheets to raise tickets and reduce systematic errors. Provide assistance with problems these customers may encounter.

process associate/process developer

  •  Perform collection over the phone on delinquent accounts on behalf of GE Money Bank from the US customers 
  • Collecting on past due accounts by providing arrangements & at the same time publishing various reports related to performance & Productivity 
  • Publishing and updating weekly performance reports and dashboards for the team 
  • Listening to and providing feedback to junior agents on the calls answered by them 
  • Conducting team huddles to enhance customer satisfaction and also ensure increase in collection of outstanding amounts 

senior process associate

  • Submit reports and review reports.
  • Write reports or prepare presentations to communicate for analysis.
  • Collect information about clients through interviews, observation, or tests.
  • Check to ensure that appropriate changes were made to resolve problems.
  • Seeks out varying resources for information
  •  Identifies the relevance and importance of ideas 
  •  Manages conflicting, inadequate or ambiguous information  

process associate

  • Responsible for reaching out to customers collect payment for overdue bills.
  •  Negotiate payment terms and methods when right party is reached. The process often requires reviewing the account information in database, and/or asking probing questions of the consumer in order to better understand potential objections to payment.
  •  Contact customers via outbound phone calls and other means of communication by using the company‚Äôs call model to secure balance of debt by negotiating payment terms and methods.
  • Adhere to FDCPA and state and federal laws and regulations
  • Maintain acceptable call quality as determined by Management staff.
  • Perform other duties as assigned by management 

process associate

  •  Review provider claims that have not been paid by insurance companies
  • Follow up with insurance companies to understand status of claims. Follow up is done through insurance company/ TPA website or through outbound calls
  • Based on information received from the insurance company/ TPA, make necessary corrections to the claim and re-file the corrected claim to the insurance company/ TPA
  •  In case the patient does not have sufficient insurance coverage for the medical procedure or if the patient is in any way not eligible for coverage, transfer the outstanding balance to the patient.
  •  In case the claim has already been paid by the insurance company, request insurance company/ TPA to send EOB (Explanation of Benefits) through fax/ mail. 

process associate

  • Served 6 months as a Second in Command to the Team Manager. This role included auditing calls and providing feedbacks, preparing daily/ weekly reports, team rosters.
  • Provided Soft Skills and communication training to new joiners.
  • GE Money Credit Cards Customer Service Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Develop or update project plans for  projects including information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing.

process associate

  • Work type – Clearing the Submission, Renewals & Loss runs 
  • Working as Underwriter support/assistance in P&C Insurance 
  • Processing clients requests which we receive through Outlook and different applications. 
  • Prepared Standard operating procedure (DTP) for the process. 
  • Helping clients with their rush request. 
  • Leading client calls.
  • Responsible to train and mentor new folks in the process. 

senior process associate

  • Worked for ‘H3GS’ as part of Hutchison group dealing with UK customers of 3, a leading telecom company. Was later taken over by tech mahindra group. 
  • Worked in Retentions for mobile team and then later on helped pilot the MBB retentions team. 
  • Was one of the leading performer across retention Process so was selected to be the trainer to transition the process from Pune to Mumbai.
  • Helped complete the full transition within 6 months ensuring all parameters and SLA targets met

senior process associate

  • Primary responsibility is user support and customer service. Being present and available to clients requiring technical assistance.
  • Respond to questions from all emails and callers.
  • Become familiar with each client and their respective applications. Learn fundamental operations of commonly used software, hardware, and other equipment.
  • Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software.
  • Become familiar with help desk policies and services.
  • Become familiar with the Systems, Network, Database, Desktop Engineers, programmers, developers, and each team in the IT Department.
  • Other duties as assigned by the Service Manager.