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1

process associate

  • To resolve customer issue regarding Desktop and laptop through chat.
  • Handled different customers from different countries.
  • Require to maintain work notes of cases worked all day.
  • Need to maintain quality of work, cause of case review by Quality Team.  
2

process associate

  • Answer telephones and give information to callers, take emails, or transfer calls to appropriate individuals.
  • Resolve customer complaints regarding sales and service by reducing customer efforts
  • Resolved queries related to using the website, services offered, orders, payments and products. Helped customers with refunds and replacements.
  • Prepare operational or risk reports for management analysis in excel sheets to raise tickets and reduce systematic errors. Provide assistance with problems these customers may encounter.
3

process associate/process developer

  •  Perform collection over the phone on delinquent accounts on behalf of GE Money Bank from the US customers 
  • Collecting on past due accounts by providing arrangements & at the same time publishing various reports related to performance & Productivity 
  • Publishing and updating weekly performance reports and dashboards for the team 
  • Listening to and providing feedback to junior agents on the calls answered by them 
  • Conducting team huddles to enhance customer satisfaction and also ensure increase in collection of outstanding amounts 
4

senior process associate

  • Submit reports and review reports.
  • Write reports or prepare presentations to communicate for analysis.
  • Collect information about clients through interviews, observation, or tests.
  • Check to ensure that appropriate changes were made to resolve problems.
  • Seeks out varying resources for information
  •  Identifies the relevance and importance of ideas 
  •  Manages conflicting, inadequate or ambiguous information  
5

process associate

  • Responsible for reaching out to customers collect payment for overdue bills.
  •  Negotiate payment terms and methods when right party is reached. The process often requires reviewing the account information in database, and/or asking probing questions of the consumer in order to better understand potential objections to payment.
  •  Contact customers via outbound phone calls and other means of communication by using the company’s call model to secure balance of debt by negotiating payment terms and methods.
  • Adhere to FDCPA and state and federal laws and regulations
  • Maintain acceptable call quality as determined by Management staff.
  • Perform other duties as assigned by management