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1
patient account representative
- Investigate outstanding insurance claims
- Follow up on payment issues
- Utilize reports to identify reimbursement problems with payers
- Communicate with payers via telephone, email or correspondence to resolve contract issue or payment
- Identify and resolve errors in coverage/contract to ensure correct handling of future claims
- Supports team strategic functions through proper capture of payer and claims information
- Resolve issues related to insurance correspondence
2
patient account representative
- Review insurance policy terms to determine whether a particular service is covered by insurance.
- Listen to customer requests, utilized multiple systems in order to resolve customer billing inquiries.
- Properly register new patients as well as supports any issues for existing patients.
- The primary support contact for virtual health questions.
3
patient account representative
- Following up on patient accounts.
- Keying payments.
- Filing all electronic and hard copy claims.
- Helping patients with hardships find assistance.
- Training employees on computer system.
4
patient account representative
- Performs claim submission for multiple types of payors.
- Stays current with established standards and procedures.
- Monitors unpaid accounts and performs account follow-up as needed.
- Resolves billing problems when they arise.
- Responds to inquiries and answers correspondence from patients and insurance companies.
5
patient account representative
- Worked unpaid Medicaid claims
- Called Insurance Companies regarding unpaid claims to find the denial reason.
- Corrected Claims and resubmitted them for Insurance payment.
- Assisted patients over the phone with billing questions.
- Processed patient’s payments over the phone.
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