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1

patient account representative

  •  Investigate outstanding insurance claims 
  •  Follow up on payment issues  
  •  Utilize reports to identify reimbursement problems with payers
  •  Communicate with payers via telephone, email or correspondence to resolve contract issue or payment  
  •  Identify and resolve errors in coverage/contract to ensure correct   handling of future claims 
  • Supports team strategic functions through proper capture of payer and claims information 
  • Resolve issues related to insurance correspondence 
2

patient account representative

  • Review insurance policy terms to determine whether a particular service is covered by insurance.
  • Listen to customer requests, utilized multiple systems in order to resolve customer billing inquiries.
  • Properly register new patients as well as supports any issues for existing patients.
  • The primary support contact for virtual health questions. 
3

patient account representative

  • Following up on patient accounts.
  • Keying payments.
  • Filing all electronic and hard copy claims.
  • Helping patients with hardships find assistance.
  • Training employees on computer system.
4

patient account representative

  • Performs claim submission for multiple types of payors.
  • Stays current with established standards and procedures.
  • Monitors unpaid accounts and performs account follow-up as needed.
  • Resolves billing problems when they arise.
  • Responds to inquiries and answers correspondence from patients and insurance companies.
5

patient account representative

  • Worked unpaid Medicaid claims 
  • Called Insurance Companies regarding unpaid claims to find the denial reason. 
  • Corrected Claims and resubmitted them for Insurance payment. 
  • Assisted patients over the phone with billing questions. 
  • Processed patient’s payments over the phone.