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1

operations assistant

  •  Organize transportation of IOM migrants/refugees by implementing appropriate operational procedures.
  •  Make booking arrangements with the carriers, including preparation and distribution of passenger manifests.
  •  Coordinate with offices responsible for transit, reception and post-arrival assistance.
  •  Ensure timely notification of internal and external partners concerning relevant bookings, routings, cancellations, etc.
  • Ensure timely notification of internal and external partners concerning special passenger requirements, such as wheel chair, stretcher cases, etc.
  •  Prepare and distribute passenger travel documents and tickets
  •  Conduct pre-departure briefings with the migrants/refugees, including information dissemination, counseling and orientation training
2

operations assistant

  • Assisted in the running of functions during a period of time just before the planned 3 year closure and renewal of the Brisbane City Hall;
  • Conducted tours of the building to visitors of the clock tower;
  • Ensured that the lord mayor’s offices were in professional order.
  • Coordinate with IOM Medical staff, including on special cases, medical escorts, etc.
3

operations assistant

  • Assemble and communicate with a strong, diverse coalition of organizations or public figures, securing their cooperation, support and action, to further campaign goals.
  •  Liaise with Immigration Authorities, Embassies, Airlines, UNHCR as well as with IOM Missions to facilitate smooth departure and transit of migrants travelling under IOM auspices
  • Prepare and ensure sending of IOM departure notifications to appropriate internal and external partners/units
  •  Check and prepare invoices for proper settlement received by airlines and other service providers
4

operations assistant (intern)

  • Quantitative and qualitative data analysis after a research survey.   
  • Create online dashboards to monitor Tasknites progress and activity. 
  • Provide technical guidance, support and assistance on the Tasknites data collection application.
  • Update Tasknites database and preparing presentations.
  • Prepare Tasknites weekly progress reports.
  • Plan, coordinate, and oversee Tasknites during research surveys.
  • Handle Tasknites concerns, queries and complaints.
5

operations assistant

  • Managed and maintained file system covering expenses, reports, and support documentations. 
  • Gathered, organized, and modeled data such as airway bills, and customer airline related information to assist the management in making key decisions. 
  • Assisted in negotiating and finalizing contracts with new and existing airline customers and freight-forwarding agents from Dubai and European regions on-call, via email, and in-person. 
  • Gave freight quotations to prospective customer airlines and led the airway bills. 
  • Assisted the system administrator in managing the server of the company and periodically updating the router version. 
  • Assisted in technical support for issues related to website management, and WiFi.