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medical information specialist/associate

  • Provides technical and medical information with high quality customer service, including researching and responding to inquiries received via phone, email, internet or mail.
  • Researches and responds to the inquiries from approved resources.
  • Documents the inquiry and response accurately and completely according to client and PPD SOPs, protocols, GCPs and regulatory guidelines.
  • Responsible for identifying and recording or triaging to responsible designee, adverse events and product complaints as well as processing fulfillment and performing after-hours pager support.
  • RTA and Queue Management, provides weekly reports (listing) of cases closed, calls and voicemails received to the client.
  • Provides Quality Reviews and Feedback to agents
  • The information provided will be given to a level in parallel with the individual’s expertise, experience and training.