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1
medical front desk receptionist
- Greet numerous visitors, including VIPs, patients and external doctors, in person or over the phone, in a professional and friendly manner;
- Answer and quickly redirected up to 100 calls per day, while maintaining a polite, consistent phone manner using proper telephone etiquette;
- Schedule appointments for patients as requested by office staff or patients’ needs;
- Confirm appointments with patients and verify insurance coverage;
- Collect insurance copayments;
- Register new patients and update existing patient demographics by collecting detailed patient information including personal and financial information, while respecting their privacy;
- Discharge patients and make sure discharge documents are in place;
2
medical front desk receptionist
- Operate multi-line telephone to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Obtain Insurance information from Patients.
- Entering patients into the Prescription monitoring program.
- Scanning and entering patients information into the computer.
- Transferring appointments from Zoc Doc system to Amazing Charts.
3
medical front desk receptionist
- Initiate the medical record by creating the patient care record folder;
- Facilitate patient flow by notifying the provider of patients’ arrival, being aware of delays, and communicating with patients and clinical staff;
- Respond to inquiries by patients, prospective patients, and visitors in a courteous manner;
- Maintain relationships between doctors’ offices regarding patient’s reports, films;
4
medical front desk receptionist
- Ensure patients understand office policies, financial policies, and privacy policies;
- Maintain patient confidence by keeping patient records information confidential;
- Prepare billing statements and receipts for patients and balance receipts out at the end of the day;
- Order and office supplies while adhering to a fixed office budget;
- Ensure receptionist area was clean and neat to greet patients/visitors when entering.
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