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1

hotel receptionist

  • Independently keept an organized office
  • Welcomed guests as they arrived at the hotel
  • Checking guests in and out, giving keys, taking reservations by telephone or email, preparing bills and processing payments
  • Provided guests with local information and directions, answer their questions and deal with any complaints
2

hotel receptionist

  • Greet and check in guests and take phone calls in a fast-paced environment.
  • Complete a checklist of duties within a specified period of time whilst also dealing with guests and phone calls.
  • Communicate with housekeeping and maintenance colleagues to carry out guest’s needs and fix issues.
  • Effectively handle high-stress situations.
  • Create bookings, take payments and make changes to reservations and room assignments.
  • Answer inquiries pertaining to hotel services, travel directions, and make recommendations regarding shopping, dining, and entertainment.
3

hotel receptionist / front office manager

  • Registered hotel guests, made reservations,transmitted and received messages
  • Reviewed and handled guest comments and complaints
  • Managed front desk operations including cashier, ensuring that policies and procedures were maintained
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
4

hotel receptionist

  • Dealing with bookings and completing procedures when guests arrive and leave
  • Handing out keys, preparing bills and taking payments.
  • Dealing with special requests and answering questions from guests during their entire stay.
  • Dealing with complaints and problems.
5

hotel receptionist

  • Greets and welcome incoming guests to the hotel.
  • Confirm reservations, explain hotel amenities and shows the rooms.
  • Handles guests checks-outs and provide assistance for customers with special billing requests.
  • Calculate and quote charges for services such as long-distance connections like mails and answer phone calls for inquiries, complaints and requests.
  • Perform clerical duties such as typing, printing and sorting mail.
  • Arrange transfers from port to hotel and vice versa.