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hotel front desk receptionist

  • Welcomed guests upon entry to the hotel, assisted with check in and check out.
  • Answered phones, booked reservations, respond to emails and electronic reservations.
  • Kept records of occupied rooms and guests’ accounts.
  • Prepared check out receipts and collected payments from departing guests 

hotel front desk receptionist

  • Planned coverage needs and organized services to support incoming special events.
  • Promoted local entertainment and sporting events and offered details to assist patrons. 
  • Resolved customer issues quickly and notified manager immediately when problems escalated.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.