Help Desk Resume Examples

help desk

  • Used troubleshooting skills to diagnose and repair PCs and Laptops.
  • Performed software installations.
  • Supported and maintained printers.
  • Answered client inquiries in person, email and via telephone concerning systems and network operations.
  • Identified problems, diagnosed causes and determined corrective actions for mobile devices.
  • Provided technical assistance to customers via telephone, email or in person.
  • Created and detailed trouble tickets and entered them into a database and correctly refer them to the appropriate team members.

help desk

  • Talk to people over the phone or in person to help solve their technological issue.
  • Work with other coworkers to help solve problems.
  • Send in/create work orders if an issue does not get solved at that moment.
  • Follow correct procedure for specific common issues.

help desk

  • Desktop Support (deployment of system images on Window 10,7).
  • Provide support for PEARSON VUE application.
  • Server 2016 (Active Directory, Group Policies, WDS, WSUS, Print Server, File Server).
  • Provided assistance via remote control service in order to install software or resolve an issue.

help desk

  • Trouble shooting both MAC and Windows operating systems
  • Printer trouble shooting and minor repair
  • Bending, cutting , running conduit
  • Security camera setup and inspection 
  • Security camera monitoring
  • Operating scissor lift 
  • Hardware and Software setup 

help desk

  • Provided a high level of resolution support to multiple business customer types, adapting to their varying needs and requirements.
  • Being solution oriented and proactive, providing first call resolution eliminating repeat calls and reducing unnecessary transfers.
  • Maintaining an in-depth level of knowledge regarding product offerings, network capabilities, and position them as strategic solutions in a business environment.
  • Applying technical knowledge to resolve customer issues and provide assistance on evolving technologies through effective troubleshooting.

help desk

  • Managed responsibility for management and operation of Macintosh OS X lab and associated systems
  • Participated in resolving Service Desk tickets and requests as they related to server and systems.
  • Lead resolution efforts from priority on-call response, incident management and root cause analysis
  • Maintained an efficient, cost-effective, robust, and secure networked computing environment

help desk

  • Providing technical support to staff, connecting all devices to the network, providing necessary protection, building firewalls, repairing and maintaining equipment.
  • Provide technical support to staff, and implement some applications to assist Access database to develop registry work.
  • Solving issued upon request 
  • Website troubleshooting 

help desk (student job)

  • Customer care through advising and searching for better solutions for them;
  • Provided constant feedback and support to my colleagues;
  • Showed great skills working under pressure;
  • Cooperated in developing the company’s software;

help desk / technician health services authorities

  • Manage technical support at the network level: WAN and LAN   connectivity, routers, firewalls, and security.
  • Drive problem investigation and resolution as required.
  • Basic remote access solution implementations and support: VPN,  Terminal Services, ConnectWise.
  • Ensuring that risks are identified, communicated, and mitigated  and that projects are delivered successfully through to production.
  • Maximized performance of equipment with software and hardware repairs and updates.
  • Communicate to customers by keeping them informed of progress, notifying them of impending changes, agreed outages, etc.
  • Support of disaster recovery solutions.

help desk/user 1 technician

  • Led a program to align with Drake University’s Vision and reduce cost of our support center by replacing full-time headcount with students. Creating a sustainable and reliable model for the business while providing students at the university an experience to get hands-on and gain essential post-graduate skill sets. Overall 20+ students were hired, replacing 3 full-time workers.
  • Gain a diverse range of customer service, technical, and functional knowledge working with classroom equipment, audio/visual hardware, and corporate PC’s/Mac’s.
  • Occasional Lifting 
  • Document internal processes and procedures related to duties and responsibilities.