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1

help desk

  • Used troubleshooting skills to diagnose and repair PCs and Laptops.
  • Performed software installations.
  • Supported and maintained printers.
  • Answered client inquiries in person, email and via telephone concerning systems and network operations.
  • Identified problems, diagnosed causes and determined corrective actions for mobile devices.
  • Provided technical assistance to customers via telephone, email or in person.
  • Created and detailed trouble tickets and entered them into a database and correctly refer them to the appropriate team members.
2

help desk

  • Talk to people over the phone or in person to help solve their technological issue.
  • Work with other coworkers to help solve problems.
  • Send in/create work orders if an issue does not get solved at that moment.
  • Follow correct procedure for specific common issues.
3

help desk

  • Desktop Support (deployment of system images on Window 10,7).
  • Provide support for PEARSON VUE application.
  • Server 2016 (Active Directory, Group Policies, WDS, WSUS, Print Server, File Server).
  • Provided assistance via remote control service in order to install software or resolve an issue.
4

help desk

  • Trouble shooting both MAC and Windows operating systems
  • Printer trouble shooting and minor repair
  • Bending, cutting , running conduit
  • Security camera setup and inspection 
  • Security camera monitoring
  • Operating scissor lift 
  • Hardware and Software setup 
5

help desk

  • Provided a high level of resolution support to multiple business customer types, adapting to their varying needs and requirements.
  • Being solution oriented and proactive, providing first call resolution eliminating repeat calls and reducing unnecessary transfers.
  • Maintaining an in-depth level of knowledge regarding product offerings, network capabilities, and position them as strategic solutions in a business environment.
  • Applying technical knowledge to resolve customer issues and provide assistance on evolving technologies through effective troubleshooting.