Sign in Front Office Manager Resume Examples
front office manager/ reservation manager
- Meet with arrivals guest specially VIP’s guest and establish rapport to enhance guest experience.
- Conduct daily briefing for section managers, highlights VIP arrivals, daily tasks and banquet functions for the day.
- Study Profit & Loss Statement on monthly basis. Check for variance on the Labor cost, Room expenses etc.
- Obtains employee feedback on the operational matters as well as other matters affecting their employment with the hotel.
- Prepare annual budget and capital expenditure for the department.
- Ensure effective and efficient implementation of Front Office policies. Review and update all the policies and procedures (if required).
- Observer daily FO operations to ensure authorized policies and procedures are applied and followed by the FO team.
front office manager
- Resolved service-related problems in a timely manner.
- Updated team members about changes in hotel products, services, pricing and policies, and rolling out of new tools to increase overall guest satisfaction.
- Developed departmental objectives, work schedules, budgets and policies.
- Increased hotel revenue, profits and market share through overselling of the hotel.
front office manager
- Front Office leader of the 800 rooms hotel in a timeshare multi-property.
- Interview, hire and train new staff.
- Maintained operational efficiency and learned timeshare operation.
- Implementation of the Golden Circle and other Customer Loyalty programs to ensure adherence to the program guidelines.
front office manager
- Ensure guest have smooth and running stay throughout their stay
- Manage and motivates the Front Office team to provide high standard of costumer services
- Helps meet departement quantitative and qualitative target
- Handles any guest complaints and continous issue that could not be settled by the team members and provide rapid solutions
- Ensure that the guest documentation and information is available up to date
- Ensures that the pricing policy and internal audit procedures are duly applied
- Develops employee motivationsand team spirit by creating good atmosphere, monthly refreshment training are duly applied
front office manager
- Taking Accommodation bookings
- Assisting guests with enquiries & planning their stay
- Payroll, Data Entry, Bookkeeping
- Responsible for weekly reports being sent to Head Office
front office manager
- Maintain Front Office regulation as the standard.
- Monitoring of all Front Office area’s including Front Desk, Reservation, E-Commerce, Telephone Operator and Concierge.
- Prepare revenue and occupancy forecasting.
- Works within the allocated budget for the front office.
- Planning and Organizing in order to manage the Front Office operation smoothly.
- Oversee the smooth running of the Front Office Department on a day to day basis to achieve our goals.
front office manager
- Greeted and registered all hotel guests with a smile.
- Solicited feedback through questionnaires to evaluate levels of guest satisfaction.
- Analyze the room nights for trends, in comparison with the latest Manager’s reports.
- Prepare rationale strategies and projecting expenses for the next 3 months. Analyze figures for the reservation on hand to determine projections.
front office manager
- Open and close office
- Schedule appointments; send out appointment reminders; handle mail; check voice messages
- Collect payments; create patient logs to keep track of balances, etc.
- Assure claim forms are completed; mail claim forms out to the appropriate insurance company
front office manager
- Observe and monitor staff performance to ensure efficient operations and adherence to hotel’s policies and procedures.
- Coordinate front-office activities of hotel, and resolve problems.
- Participate in financial activities such as the setting of room rates, the establishment of budgets, and the allocation of funds to front office departments.
- Assign duties to staffs, and schedule shifts.
- Confer and cooperate with other managers to ensure coordination of hotel activities, especially conventions, banquets and receptions.
- Meet with clients to schedule and plan details of conventions, banquets, receptions and other functions.
front office manager
- Hiring/Firing
- Ensuring all required work and functions are completed as required
- Handling customer escalations
- Development of Executive Dashboards and reports
- All other functions as directed by the location General Manager
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