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1
front office manager/ reservation manager
- Meet with arrivals guest specially VIP’s guest and establish rapport to enhance guest experience.
- Conduct daily briefing for section managers, highlights VIP arrivals, daily tasks and banquet functions for the day.
- Study Profit & Loss Statement on monthly basis. Check for variance on the Labor cost, Room expenses etc.
- Obtains employee feedback on the operational matters as well as other matters affecting their employment with the hotel.
- Prepare annual budget and capital expenditure for the department.
- Ensure effective and efficient implementation of Front Office policies. Review and update all the policies and procedures (if required).
- Observer daily FO operations to ensure authorized policies and procedures are applied and followed by the FO team.
2
front office manager
- Resolved service-related problems in a timely manner.
- Updated team members about changes in hotel products, services, pricing and policies, and rolling out of new tools to increase overall guest satisfaction.
- Developed departmental objectives, work schedules, budgets and policies.
- Increased hotel revenue, profits and market share through overselling of the hotel.
3
front office manager
- Front Office leader of the 800 rooms hotel in a timeshare multi-property.
- Interview, hire and train new staff.
- Maintained operational efficiency and learned timeshare operation.
- Implementation of the Golden Circle and other Customer Loyalty programs to ensure adherence to the program guidelines.
4
front office manager
- Ensure guest have smooth and running stay throughout their stay
- Manage and motivates the Front Office team to provide high standard of costumer services
- Helps meet departement quantitative and qualitative target
- Handles any guest complaints and continous issue that could not be settled by the team members and provide rapid solutions
- Ensure that the guest documentation and information is available up to date
- Ensures that the pricing policy and internal audit procedures are duly applied
- Develops employee motivationsand team spirit by creating good atmosphere, monthly refreshment training are duly applied
5
front office manager
- Taking Accommodation bookings
- Assisting guests with enquiries & planning their stay
- Payroll, Data Entry, Bookkeeping
- Responsible for weekly reports being sent to Head Office
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