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1

front office manager/ reservation manager

  • Meet with arrivals guest specially VIP’s guest and establish rapport to enhance guest experience. 
  • Conduct daily briefing for section managers, highlights VIP arrivals, daily tasks and banquet functions for the day. 
  • Study Profit & Loss Statement on monthly basis. Check for variance on the Labor cost, Room expenses etc. 
  • Obtains employee feedback on the operational matters as well as other matters affecting their employment with the hotel.
  • Prepare annual budget and capital expenditure for the department.
  • Ensure effective and efficient implementation of Front Office policies. Review and update all the policies and procedures (if required). 
  • Observer daily FO operations to ensure authorized policies and procedures are applied and followed by the FO team.
2

front office manager

  • Resolved service-related problems in a timely manner.
  • Updated team members about changes in hotel products, services, pricing and policies, and rolling out of new tools to increase overall guest satisfaction.
  • Developed departmental objectives, work schedules, budgets and policies.
  • Increased hotel revenue, profits and market share through overselling of the hotel.
3

front office manager

  • Front Office leader of the 800 rooms hotel in a timeshare multi-property.
  • Interview, hire and train new staff.
  • Maintained operational efficiency and learned timeshare operation.
  • Implementation of the Golden Circle and other Customer Loyalty programs to ensure adherence to the program guidelines.
4

front office manager

  • Ensure guest have smooth and running stay throughout their stay
  • Manage and motivates the Front Office team to provide high standard of costumer services
  • Helps meet departement quantitative and qualitative target
  • Handles any guest complaints and continous issue that could not be settled by the team members and provide rapid solutions
  • Ensure that the guest documentation and information is available up to date
  • Ensures that the pricing policy and internal audit procedures are duly applied
  • Develops employee motivationsand team spirit by creating good atmosphere, monthly refreshment training are duly applied
5

front office manager

  • Taking Accommodation bookings
  • Assisting guests with enquiries & planning their stay
  • Payroll, Data Entry, Bookkeeping
  • Responsible for weekly reports being sent to Head Office