Front Office Manager Resume Examples

front office manager/ reservation manager

  • Meet with arrivals guest specially VIP’s guest and establish rapport to enhance guest experience. 
  • Conduct daily briefing for section managers, highlights VIP arrivals, daily tasks and banquet functions for the day. 
  • Study Profit & Loss Statement on monthly basis. Check for variance on the Labor cost, Room expenses etc. 
  • Obtains employee feedback on the operational matters as well as other matters affecting their employment with the hotel.
  • Prepare annual budget and capital expenditure for the department.
  • Ensure effective and efficient implementation of Front Office policies. Review and update all the policies and procedures (if required). 
  • Observer daily FO operations to ensure authorized policies and procedures are applied and followed by the FO team.

front office manager

  • Resolved service-related problems in a timely manner.
  • Updated team members about changes in hotel products, services, pricing and policies, and rolling out of new tools to increase overall guest satisfaction.
  • Developed departmental objectives, work schedules, budgets and policies.
  • Increased hotel revenue, profits and market share through overselling of the hotel.

front office manager

  • Front Office leader of the 800 rooms hotel in a timeshare multi-property.
  • Interview, hire and train new staff.
  • Maintained operational efficiency and learned timeshare operation.
  • Implementation of the Golden Circle and other Customer Loyalty programs to ensure adherence to the program guidelines.

front office manager

  • Ensure guest have smooth and running stay throughout their stay
  • Manage and motivates the Front Office team to provide high standard of costumer services
  • Helps meet departement quantitative and qualitative target
  • Handles any guest complaints and continous issue that could not be settled by the team members and provide rapid solutions
  • Ensure that the guest documentation and information is available up to date
  • Ensures that the pricing policy and internal audit procedures are duly applied
  • Develops employee motivationsand team spirit by creating good atmosphere, monthly refreshment training are duly applied

front office manager

  • Taking Accommodation bookings
  • Assisting guests with enquiries & planning their stay
  • Payroll, Data Entry, Bookkeeping
  • Responsible for weekly reports being sent to Head Office

front office manager

  • Maintain Front Office regulation as the standard.
  • Monitoring of all Front Office area’s including Front Desk, Reservation, E-Commerce, Telephone Operator and Concierge.
  • Prepare revenue and occupancy forecasting.
  • Works within the allocated budget for the front office.
  • Planning and Organizing in order to manage the Front Office operation smoothly.
  • Oversee the smooth running of the Front Office Department on a day to day basis to achieve our goals.

front office manager

  • Greeted and registered all hotel guests with a smile.
  • Solicited feedback through questionnaires to evaluate levels of guest satisfaction.
  • Analyze the room nights for trends, in comparison with the latest Manager’s reports.
  • Prepare rationale strategies and projecting expenses for the next 3 months. Analyze figures for the reservation on hand to determine projections.

front office manager

  • Open and close office
  • Schedule appointments; send out appointment reminders; handle mail; check voice messages
  • Collect payments; create patient logs to keep track of balances, etc.
  • Assure claim forms are completed; mail claim forms out to the appropriate insurance company

front office manager

  • Observe and monitor staff performance to ensure efficient operations and adherence to hotel’s policies and procedures.
  • Coordinate front-office activities of hotel, and resolve problems.
  • Participate in financial activities such as the setting of room rates, the establishment of budgets, and the allocation of funds to front office departments.
  • Assign duties to staffs, and schedule shifts.
  • Confer and cooperate with other managers to ensure coordination of hotel activities, especially conventions, banquets and receptions.
  • Meet with clients to schedule and plan details of conventions, banquets, receptions and other functions.

front office manager

  • Hiring/Firing
  • Ensuring all required work and functions are completed as required
  • Handling customer escalations
  • Development of Executive Dashboards and reports
  • All other functions as directed by the location General Manager