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16
front desk supervisor
- Guide staff in service goal achievement.
- Advise patients about recommended courses of treatment, this is extremely important for the patient.
- Before or after surgery making sure you are preparing treatment rooms for patient examinations, keeping the rooms neat and clean is a good way to be safe.
- Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms when needed.
17
front desk supervisor
- Train and supervise front desk staff to use Opera PMS and to ensure that they greet and service guests properly.
- Respond to telephone and in-person inquiries regarding hotel services and facilities
- Balance front desk/direct bill accounts and conduct financial audits in accordance with specified protocols
- Respond to and resolve issues and complaints to ensure repeat business from guests
18
front desk supervisor
- Responsible for supervising the Front Desk to ensure efficient and courteous guest check-in and check-out.
- Coordinate and monitor reservations. Participate as needed to ensure guest satisfaction
- Work with all resort departments to meet guest expectations.
- Trains, supervises, schedules and assists in evaluating team members.
- Accepting payment for hotel services, giving guests information about the property and the city, up-selling the property by offering additional or enhanced services and anticipating guests needs while they are staying on property.
- Understand and function in a five star culture.
- Ability to communicate with many different kinds of people.
19
front desk supervisor
- Manage the day-to-day tactical and long-term strategic activities within the business.
- Successfully creates, communicates, and implements new department wide processes and procedures.
- Recruit, interview, train, supervise, motivate and evaluate employee performances on a regular basis.
- Send out and process credit reports for any groups coming to the hotel.
20
front desk supervisor
- Provide clients with information concerning services provided.
- Provide training to new employees hired on.
- Ensure all daily processes are followed and fulfilled.
- Supervised a shift of employees at the hotel front desk.