front desk supervisor Resume Examples

You help keep hotels running in your role as front desk supervisor. You clean the hotel lobby, welcome all guests and visitors, work with other hotel staff members to upkeep rooms, and collect payments at the end of guest stays. You list these skills and many others on your front desk supervisor resume, but you have not heard from recruiters. Why is that? Perhaps your submission is not as strong as it could be. You have little time to impress hiring managers and encourage them to schedule an interview with you, so you must make every word count. That means including metrics when you can, using action words in bullet lists, adding keywords, and customizing skills according to specific company needs.  Do not feel down if you cannot nail the look and feel of your submission; front desk supervisors in their first position and those with more experience than you all fight to overcome the resume-writing hurdle. We are here to help with a resume sample, professional writing tips, and a template from expert resume writers. Show recruiters you have more than what it takes for the position you want. 
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Related Resumes & Cover Letters

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front desk supervisor

  • Guide staff in service goal achievement.
  • Advise patients about recommended courses of treatment, this is extremely important for the patient.
  • Before or after surgery making sure you are preparing treatment rooms for patient examinations, keeping the rooms neat and clean is a good way to be safe. 
  • Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms when needed.
17

front desk supervisor

  • Train and supervise front desk staff to use Opera PMS and to ensure that they greet and service guests properly.
  • Respond to telephone and in-person inquiries regarding hotel services and facilities
  • Balance front desk/direct bill accounts and conduct financial audits in accordance with specified protocols
  • Respond to and resolve issues and complaints to ensure repeat business from guests
18

front desk supervisor

  • Responsible for supervising the Front Desk to ensure efficient and courteous guest check-in and check-out. 
  • Coordinate and monitor reservations. Participate as needed to ensure guest satisfaction 
  • Work with all resort departments to meet guest expectations. 
  • Trains, supervises, schedules and assists in evaluating team members.
  • Accepting payment for hotel services, giving guests information about the property and the city, up-selling the property by offering additional or enhanced services and anticipating guests needs while they are staying on property.
  • Understand and function in a five star culture.
  • Ability to communicate with many different kinds of people.
19

front desk supervisor

  • Manage the day-to-day tactical and long-term strategic activities within the business.
  • Successfully creates, communicates, and implements new department wide processes and procedures.
  • Recruit, interview, train, supervise, motivate and evaluate employee performances on a regular basis.
  • Send out and process credit reports for any groups coming to the hotel.
20

front desk supervisor

  • Provide clients with information concerning services provided.
  • Provide training to new employees hired on.
  • Ensure all daily processes are followed and fulfilled.
  • Supervised a shift of employees at the hotel front desk. 
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