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1

front desk supervisor, night audit clerk

  • Authorize guest
  • Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor.
  • Schedule client appointments.
  • Participate in case reviews, consulting with the team caring for the client, to evaluate the client’s needs and plan for continuing services.
2

front desk supervisor

  • Coordinate with other professionals, such as contractors, architects, engineers, and plumbers coming into the area.
  • Interview individuals to compile information on social, educational, criminal, institutional, or drug history.
  • Develop texts or related materials for use in training.
  • Calculate and quote charges for guests’ specified stay requirements.
  • Promote company rewards, services, and savings plans when appropriate.
3

front desk supervisor

  • Interviewing new candidates for hire.
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling stays.
  • Greet persons entering the hotel, determine nature and purpose of visit, and direct or escort them to specific rooms.
  • Receive payment and record receipts for hotel services.
  • Transmit information or documents to customers, using computer, mail, or fax machine.
  • Hear and resolve complaints from existing guests or prior guests.
  • Schedule stays, short term and long term.
4

front desk supervisor

  • Created lasting relationships with guests that built loyalty and drove hotel revenue.
  • Provided guests with above and beyond services, including making outside venue reservations and setting up tours.
  • performed concierge services for guests as need.
  • Checked guests in out of the hotel, made reservations and processed payments.
  • Trained new staff on correct procedures, compliance requirements and performance strategies.
  • Coordinated with room service, housekeeping, maintenance and to security to meet all guest needs.
  • Oversaw all front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
5

front desk supervisor

  • Provided a consistent positive attitude in even the most stressful situations, ensuring my teammates completed their tasks effectively.
  • Supervise the work of PBX, and customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Provide information about establishment, such as locations, or services provided and maintain and update appointment calendars.
  • Check and confirm daily record sheets, guests accounts, and daily reservations.