Sign in Front Desk Supervisor Resume Examples
front desk supervisor, night audit clerk
- Authorize guest
- Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor.
- Schedule client appointments.
- Participate in case reviews, consulting with the team caring for the client, to evaluate the client’s needs and plan for continuing services.
front desk supervisor
- Coordinate with other professionals, such as contractors, architects, engineers, and plumbers coming into the area.
- Interview individuals to compile information on social, educational, criminal, institutional, or drug history.
- Develop texts or related materials for use in training.
- Calculate and quote charges for guests’ specified stay requirements.
- Promote company rewards, services, and savings plans when appropriate.
front desk supervisor
- Interviewing new candidates for hire.
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling stays.
- Greet persons entering the hotel, determine nature and purpose of visit, and direct or escort them to specific rooms.
- Receive payment and record receipts for hotel services.
- Transmit information or documents to customers, using computer, mail, or fax machine.
- Hear and resolve complaints from existing guests or prior guests.
- Schedule stays, short term and long term.
front desk supervisor
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Provided guests with above and beyond services, including making outside venue reservations and setting up tours.
- performed concierge services for guests as need.
- Checked guests in out of the hotel, made reservations and processed payments.
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Coordinated with room service, housekeeping, maintenance and to security to meet all guest needs.
- Oversaw all front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
front desk supervisor
- Provided a consistent positive attitude in even the most stressful situations, ensuring my teammates completed their tasks effectively.
- Supervise the work of PBX, and customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Provide information about establishment, such as locations, or services provided and maintain and update appointment calendars.
- Check and confirm daily record sheets, guests accounts, and daily reservations.
front desk supervisor
- Reduced employee turnover at the site by implementing policies and schedules to work around the needs of the whole team.
- Achieved simplified procedures for staff and residents and effectively reduced paperwork and burden on higher management.
- Effectively trained new staff regarding site procedures, MS Office Suite, and customer service.
- Supervise the work of the employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
front desk supervisor
- Responsible for development and supervision of front desk staff by creating processes to ensure guests satisfaction and provide guests with a great service experience.
- Provide interdepartmental assistance upon request to ensure optimum service to guests, provide security service for meeting rooms, document maintenance needs on work orders and submit to Manager.
- Contributed to management team goals to build and sustain positive relationships with guests, co-workers, and supervisors through monitoring and tracking complaints, maintenance requests and housekeeping.
- Demonstrated proficient guest service, administrative and follow-up skills, as well as effective communication and cooperation with guests, supervisors, peers, subordinates, vendors and partners.
- Responsible for managing the daily activities of the front desk staff and ensured that guests receive outstanding customer service. Systematically trained each of the current and newly hired associates.
- Interviewed, hired, scheduled, trained, supervised, coordinated, motivated and evaluated job performance of up to 30 front desk/guest service, auditor’s, housekeeping and maintenance staff personnel.
front desk supervisor
- Promoted to management position after 8 months of entry-level ambassador employment
- Oversaw front desk team with training, support, and daily job duties
- Created schedules, managed payroll, and performed lower level managerial tasks
- Developed, implemented, and improved standard operating procedures for hotel
- Communicated with clients to fulfill requests and handle conflicts
front desk supervisor
- Provide assistance to customers with special billing issues.
- Supervise the work of 15 customer service representatives to ensure quality standards, deadlines, and proper procedures are being implemented.
- Train new employees on their job duties and ensure company policies are being followed.
- Evaluate employees’ job performance and recommend appropriate personnel action.
- Recruit, interview, and hire new potential employees.
- Arrange for maintenance repair work when needed.
- Resolve customer complaints and ensure great customer service is delivered to each guest.
front desk supervisor
- Operate multi line phones to answer, screen, or forward calls, providing information and taking messages for department heads.
- Greet persons entering establishment, assist with programming information and membership sales.
- Conduct tours and deliver talks describing features of facilities.
- Assisted in interview process and hiring.
- Payroll and bank deposit.
- Use computers for various applications, such as Windows and Excel.
- Processed Scholarship applications for reduced membership.
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