resume

Not in love with this template? Browse our full library of resume templates

boy

Build your resume in 15 minutes

Use professional field-tested resume templates that follow the exact resume rules employers look for.
6

front desk supervisor

  • Reduced employee turnover at the site by implementing policies and schedules to work around the needs of the whole team.
  • Achieved simplified procedures for staff and residents and effectively reduced paperwork and burden on higher management.
  • Effectively trained new staff regarding site procedures, MS Office Suite, and customer service.
  • Supervise the work of the employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
7

front desk supervisor

  • Responsible for development and supervision of front desk staff by creating processes to ensure guests satisfaction and provide guests with a great service experience.
  • Provide interdepartmental assistance upon request to ensure optimum service to guests, provide security service for meeting rooms, document maintenance needs on work orders and submit to Manager.
  • Contributed to management team goals to build and sustain positive relationships with guests, co-workers, and supervisors through monitoring and tracking complaints, maintenance requests and housekeeping.
  • Demonstrated proficient guest service, administrative and follow-up skills, as well as effective communication and cooperation with guests, supervisors, peers, subordinates, vendors and partners.
  • Responsible for managing the daily activities of the front desk staff and ensured that guests receive outstanding customer service. Systematically trained each of the current and newly hired associates.
  • Interviewed, hired, scheduled, trained, supervised, coordinated, motivated and evaluated job performance of up to 30 front desk/guest service, auditor’s, housekeeping and maintenance staff personnel.
8

front desk supervisor

  • Promoted to management position after 8 months of entry-level ambassador employment
  • Oversaw front desk team with training, support, and daily job duties
  • Created schedules, managed payroll, and performed lower level managerial tasks
  • Developed, implemented, and improved standard operating procedures for hotel
  • Communicated with clients to fulfill requests and handle conflicts 
9

front desk supervisor

  • Provide assistance to customers with special billing issues.
  • Supervise the work of 15 customer service representatives to ensure quality standards, deadlines, and proper procedures are being implemented.
  • Train new employees on their job duties and ensure company policies are being followed.
  • Evaluate employees’ job performance and recommend appropriate personnel action.
  • Recruit, interview, and hire new potential employees.
  • Arrange for maintenance repair work when needed.
  • Resolve customer complaints and ensure great customer service is delivered to each guest.
10

front desk supervisor

  • Operate multi line phones to answer, screen, or forward calls, providing information and taking messages for department heads.
  • Greet persons entering establishment, assist with programming information and membership sales.
  • Conduct tours and deliver talks describing features of facilities.
  • Assisted in interview process and hiring.
  • Payroll and bank deposit.
  • Use computers for various applications, such as Windows and Excel.
  • Processed Scholarship applications for reduced membership.