front desk supervisor Resume Examples

You help keep hotels running in your role as front desk supervisor. You clean the hotel lobby, welcome all guests and visitors, work with other hotel staff members to upkeep rooms, and collect payments at the end of guest stays. You list these skills and many others on your front desk supervisor resume, but you have not heard from recruiters. Why is that? Perhaps your submission is not as strong as it could be. You have little time to impress hiring managers and encourage them to schedule an interview with you, so you must make every word count. That means including metrics when you can, using action words in bullet lists, adding keywords, and customizing skills according to specific company needs.  Do not feel down if you cannot nail the look and feel of your submission; front desk supervisors in their first position and those with more experience than you all fight to overcome the resume-writing hurdle. We are here to help with a resume sample, professional writing tips, and a template from expert resume writers. Show recruiters you have more than what it takes for the position you want. 
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Related Resumes & Cover Letters

1

front desk supervisor, night audit clerk

  • Authorize guest
  • Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor.
  • Schedule client appointments.
  • Participate in case reviews, consulting with the team caring for the client, to evaluate the client’s needs and plan for continuing services.
2

front desk supervisor

  • Coordinate with other professionals, such as contractors, architects, engineers, and plumbers coming into the area.
  • Interview individuals to compile information on social, educational, criminal, institutional, or drug history.
  • Develop texts or related materials for use in training.
  • Calculate and quote charges for guests’ specified stay requirements.
  • Promote company rewards, services, and savings plans when appropriate.
3

front desk supervisor

  • Interviewing new candidates for hire.
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling stays.
  • Greet persons entering the hotel, determine nature and purpose of visit, and direct or escort them to specific rooms.
  • Receive payment and record receipts for hotel services.
  • Transmit information or documents to customers, using computer, mail, or fax machine.
  • Hear and resolve complaints from existing guests or prior guests.
  • Schedule stays, short term and long term.
4

front desk supervisor

  • Created lasting relationships with guests that built loyalty and drove hotel revenue.
  • Provided guests with above and beyond services, including making outside venue reservations and setting up tours.
  • performed concierge services for guests as need.
  • Checked guests in out of the hotel, made reservations and processed payments.
  • Trained new staff on correct procedures, compliance requirements and performance strategies.
  • Coordinated with room service, housekeeping, maintenance and to security to meet all guest needs.
  • Oversaw all front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
5

front desk supervisor

  • Provided a consistent positive attitude in even the most stressful situations, ensuring my teammates completed their tasks effectively.
  • Supervise the work of PBX, and customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Provide information about establishment, such as locations, or services provided and maintain and update appointment calendars.
  • Check and confirm daily record sheets, guests accounts, and daily reservations.  
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