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1
front desk supervisor, night audit clerk
- Authorize guest
- Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor.
- Schedule client appointments.
- Participate in case reviews, consulting with the team caring for the client, to evaluate the client’s needs and plan for continuing services.
2
front desk supervisor
- Coordinate with other professionals, such as contractors, architects, engineers, and plumbers coming into the area.
- Interview individuals to compile information on social, educational, criminal, institutional, or drug history.
- Develop texts or related materials for use in training.
- Calculate and quote charges for guests’ specified stay requirements.
- Promote company rewards, services, and savings plans when appropriate.
3
front desk supervisor
- Interviewing new candidates for hire.
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling stays.
- Greet persons entering the hotel, determine nature and purpose of visit, and direct or escort them to specific rooms.
- Receive payment and record receipts for hotel services.
- Transmit information or documents to customers, using computer, mail, or fax machine.
- Hear and resolve complaints from existing guests or prior guests.
- Schedule stays, short term and long term.
4
front desk supervisor
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Provided guests with above and beyond services, including making outside venue reservations and setting up tours.
- performed concierge services for guests as need.
- Checked guests in out of the hotel, made reservations and processed payments.
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Coordinated with room service, housekeeping, maintenance and to security to meet all guest needs.
- Oversaw all front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
5
front desk supervisor
- Provided a consistent positive attitude in even the most stressful situations, ensuring my teammates completed their tasks effectively.
- Supervise the work of PBX, and customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Provide information about establishment, such as locations, or services provided and maintain and update appointment calendars.
- Check and confirm daily record sheets, guests accounts, and daily reservations.
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