Front Desk Supervisor Resume Examples

front desk supervisor, night audit clerk

  • Authorize guest
  • Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor.
  • Schedule client appointments.
  • Participate in case reviews, consulting with the team caring for the client, to evaluate the client’s needs and plan for continuing services.

front desk supervisor

  • Coordinate with other professionals, such as contractors, architects, engineers, and plumbers coming into the area.
  • Interview individuals to compile information on social, educational, criminal, institutional, or drug history.
  • Develop texts or related materials for use in training.
  • Calculate and quote charges for guests’ specified stay requirements.
  • Promote company rewards, services, and savings plans when appropriate.

front desk supervisor

  • Interviewing new candidates for hire.
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling stays.
  • Greet persons entering the hotel, determine nature and purpose of visit, and direct or escort them to specific rooms.
  • Receive payment and record receipts for hotel services.
  • Transmit information or documents to customers, using computer, mail, or fax machine.
  • Hear and resolve complaints from existing guests or prior guests.
  • Schedule stays, short term and long term.

front desk supervisor

  • Created lasting relationships with guests that built loyalty and drove hotel revenue.
  • Provided guests with above and beyond services, including making outside venue reservations and setting up tours.
  • performed concierge services for guests as need.
  • Checked guests in out of the hotel, made reservations and processed payments.
  • Trained new staff on correct procedures, compliance requirements and performance strategies.
  • Coordinated with room service, housekeeping, maintenance and to security to meet all guest needs.
  • Oversaw all front desk operations with eye for hotel reputation, staff productivity and operational efficiency.

front desk supervisor

  • Provided a consistent positive attitude in even the most stressful situations, ensuring my teammates completed their tasks effectively.
  • Supervise the work of PBX, and customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Provide information about establishment, such as locations, or services provided and maintain and update appointment calendars.
  • Check and confirm daily record sheets, guests accounts, and daily reservations.  

front desk supervisor

  • Reduced employee turnover at the site by implementing policies and schedules to work around the needs of the whole team.
  • Achieved simplified procedures for staff and residents and effectively reduced paperwork and burden on higher management.
  • Effectively trained new staff regarding site procedures, MS Office Suite, and customer service.
  • Supervise the work of the employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

front desk supervisor

  • Responsible for development and supervision of front desk staff by creating processes to ensure guests satisfaction and provide guests with a great service experience.
  • Provide interdepartmental assistance upon request to ensure optimum service to guests, provide security service for meeting rooms, document maintenance needs on work orders and submit to Manager.
  • Contributed to management team goals to build and sustain positive relationships with guests, co-workers, and supervisors through monitoring and tracking complaints, maintenance requests and housekeeping.
  • Demonstrated proficient guest service, administrative and follow-up skills, as well as effective communication and cooperation with guests, supervisors, peers, subordinates, vendors and partners.
  • Responsible for managing the daily activities of the front desk staff and ensured that guests receive outstanding customer service. Systematically trained each of the current and newly hired associates.
  • Interviewed, hired, scheduled, trained, supervised, coordinated, motivated and evaluated job performance of up to 30 front desk/guest service, auditor’s, housekeeping and maintenance staff personnel.

front desk supervisor

  • Promoted to management position after 8 months of entry-level ambassador employment
  • Oversaw front desk team with training, support, and daily job duties
  • Created schedules, managed payroll, and performed lower level managerial tasks
  • Developed, implemented, and improved standard operating procedures for hotel
  • Communicated with clients to fulfill requests and handle conflicts 

front desk supervisor

  • Provide assistance to customers with special billing issues.
  • Supervise the work of 15 customer service representatives to ensure quality standards, deadlines, and proper procedures are being implemented.
  • Train new employees on their job duties and ensure company policies are being followed.
  • Evaluate employees’ job performance and recommend appropriate personnel action.
  • Recruit, interview, and hire new potential employees.
  • Arrange for maintenance repair work when needed.
  • Resolve customer complaints and ensure great customer service is delivered to each guest.

front desk supervisor

  • Operate multi line phones to answer, screen, or forward calls, providing information and taking messages for department heads.
  • Greet persons entering establishment, assist with programming information and membership sales.
  • Conduct tours and deliver talks describing features of facilities.
  • Assisted in interview process and hiring.
  • Payroll and bank deposit.
  • Use computers for various applications, such as Windows and Excel.
  • Processed Scholarship applications for reduced membership.