senior fraud specialist
- An investigative nature
- Effective communication
- Computer proficiency (MS Office)
- Basic SQL (Oracle)
- Review and monitors daily transactions of Cardholders to avoid fraud activities
- Assists Cardholders with problems with their credit cards
- Verifies credit card activities with Card Users to assure safety use of their credit cards
- Verifies every calling making sure that only the real card holder is using their credit card
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Gathered evidence, which included recorded and written statements, and financial documentation for examination.
- Send out replacement cards for customers with compromised accounts
- Ensure customers accounts are kept safe
- Answered constant flow of customer calls with up to [Number] calls in queue per minute
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns