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customer support specialist: Resume Samples & Writing Guide

Gus Clark 649 Pine Valley Avenue, Follansbee, WV 26037
gusclark@hotmail.com
905-580-6887

Professional Summary

 Highly organized and customer-focused professional with extensive experience in customer support and administrative & clerical roles. Proven ability to provide exceptional customer service, problem solve, and manage multiple tasks efficiently. 

Employment history

Chief Customer Support Specialist, Amazon Seattle, Washington
June 2010 – Present
  • Gather customer feedback and make process improvements
  • Manage customer accounts and billing information
  • Respond to customer inquiries via phone, email, or other communication channels
Associate Customer Support Specialist, Walmart Bentonville, Arkansas
January 2009 – May 2010
  • Research and analyze customer issues to identify solutions
  • Ensure compliance with applicable laws and regulations
  • Monitor customer interactions and provide feedback to management
Entry Level Customer Support Specialist, Amazon Seattle, Washington
January 2008 – December 2008
  • Develop and maintain a knowledge base of product and service information
  • Follow up with customers to ensure their issues have been resolved
  • Ensure compliance with applicable laws and regulations

Education

Stanford University, Stanford, California
Doctor of Medical Office Administration, November, 2007
Stanford University, Stanford, California
Bachelor of Arts in Human Resources Management, November, 2003

Skills

Flexibility
Creativity
Research
Critical Thinking
System Design
Data Analysis
Business Analysis
System Troubleshooting

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Yolie Harris 769 Bayview St., Bradford, IL 61421
harris-yolie@yahoo.com
615-543-7128

Professional Summary

 Customer Support Specialist with a passion for providing excellent customer service. Experienced in responding to customer inquiries, resolving customer issues, and providing accurate and timely information. 

Employment history

Senior Customer Support Specialist, Amazon Seattle, Washington
October 2009 – Present
  • Follow up with customers to ensure their issues have been resolved
  • Ensure compliance with applicable laws and regulations
  • Document and update customer records in databases
Associate Customer Support Specialist, CVS Health Woonsocket, Rhode Island
October 2008 – September 2009
  • Develop and implement customer service policies and procedures
  • Ensure compliance with applicable laws and regulations
  • Monitor customer interactions and provide feedback to management
Junior Customer Support Specialist, JPMorgan Chase New York, New York
October 2007 – September 2008
  • Manage customer accounts and billing information
  • Research and analyze customer issues to identify solutions
  • Provide timely and accurate information to customers

Education

Stanford University, Stanford, California
Doctor of Accounting, August, 2007
Stanford University, Stanford, California
Bachelor of Science in Accounting, August, 2003

Skills

Interpersonal
Risk Management
Negotiation
Research
Data Analysis
Business Intelligence
Networking
Software Installation
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Jack Ellis 496 Hillside Avenue, Vallecito, CA 95251
jack_ellis@yahoo.com
809-465-0433

Employment history

Senior Customer Support Specialist, Microsoft Redmond, Washington
August 2016 – Present
  • Develop and implement customer service policies and procedures
  • Identify and assess customers’ needs to achieve satisfaction
  • Prepare reports on customer satisfaction and other performance metrics
Associate Customer Support Specialist, General Electric Boston, Massachusetts
February 2016 – July 2016
  • Maintain customer relationships by providing support, information, and guidance
  • Respond to customer inquiries via phone, email, or other communication channels
  • Provide timely and accurate information to customers
Jr. Customer Support Specialist, CVS Health Woonsocket, Rhode Island
February 2015 – January 2016
  • Ensure compliance with applicable laws and regulations
  • Monitor customer interactions and provide feedback to management
  • Gather customer feedback and make process improvements

Education

University of Wisconsin, Madison, Wisconsin
Bachelor of Arts in Business Administration, December, 2014

Skills

Negotiation
Computer Literacy
Decision Making
Leadership
Business Intelligence
Networking
Software Installation
Technical
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Paul Kelly 555 Pleasant Valley Drive, Avoca, IA 51521
kelly-paul@hotmail.com
695-020-1503

Employment history

Lead Customer Support Specialist, UnitedHealth Group Minnetonka, Minnesota
January 2016 – Present
  • Document and update customer records in databases
  • Respond to customer inquiries via phone, email, or other communication channels
  • Provide timely and accurate information to customers
Customer Support Specialist, Amazon Seattle, Washington
July 2015 – December 2015
  • Respond to customer inquiries via phone, email, or other communication channels
  • Develop and maintain a knowledge base of product and service information
  • Develop and implement customer service policies and procedures
Jr. Customer Support Specialist, CVS Health Woonsocket, Rhode Island
July 2014 – June 2015
  • Prepare reports on customer satisfaction and other performance metrics
  • Provide timely and accurate information to customers
  • Maintain customer relationships by providing support, information, and guidance

Education

Harvard University, Cambridge, Massachusetts
Executive Administrative Assistant, May, 2014

Skills

Supervisory
Decision Making
Visualization
Critical Thinking
System Troubleshooting
Networking
Database Management
Business Intelligence
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Quinn Peters 976 Forestview Drive, Akutan, AK 99553
peters_quinn@mail.com
869-539-7395

Professional Summary

 Highly organized and detail-oriented Customer Support Specialist with experience in providing exceptional customer service. Proven ability to handle customer inquiries quickly and efficiently while maintaining a high level of professionalism. 

Employment history

Lead Customer Support Specialist, General Electric Boston, Massachusetts
June 2011 – Present
  • Respond to customer inquiries via phone, email, or other communication channels
  • Identify and assess customers’ needs to achieve satisfaction
  • Document and update customer records in databases
Associate Customer Support Specialist, Microsoft Redmond, Washington
June 2010 – May 2011
  • Respond to customer inquiries via phone, email, or other communication channels
  • Manage customer accounts and billing information
  • Ensure compliance with applicable laws and regulations
Junior Customer Support Specialist, General Electric Boston, Massachusetts
December 2009 – May 2010
  • Maintain customer relationships by providing support, information, and guidance
  • Develop and implement customer service policies and procedures
  • Provide timely and accurate information to customers

Education

University of Maryland, College Park, Maryland
Master of Science in Human Resources Management, October, 2009
University of Maryland, College Park, Maryland
Bachelor of Science in Human Resources Management, October, 2005

Skills

Flexibility
Accounting
Relationship Management.
Negotiation
Quality Assurance
Customer Service
Project Management
Business Intelligence
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customer support specialist Job Descriptions; Explained

If you're applying for an customer support specialist position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

21

customer support specialist

  • Responsible for handling all POS problem calls from merchants and distributors. Troubleshot POS systems that were down and provided phone assistance to merchants to get POS systems back on-line.
  • Provided ongoing support via phone and email to merchant base regarding billing, pricing, system errors, and overall transaction processing inquires
  • Resolved incoming client inquiries through verbal and written communication
  • Used tact and diplomacy to navigate difficult situations and turn them into opportunities for superior customer service
22

customer support specialist (technical support)

  • Identified the root cause of the client’s system issues, used system analysis and testing techniques to solve moderately complex application or system issues.
  • Contributed to and actively promoted selfservice resources (knowledgebase, communities, etc) to the customers.
  • Provided an extraordinary customer experience by handling inquiries through various communication channels (chat,social media, communities, phone, etc).
  • Identified additional opportunities for Sage solutions to benefit the customer’s business needs.
  • Documented each customer contact using contact tracking systems in a clear, concise, and understandable format.
  • Worked collaboratively and effectively within a team of peers and maintained a positive, constructive attitude in the workplace.
  • Stayed current on technical and business knowledge in all assigned applications, as well as support processes and procedures.
23

customer support specialist

  • Maximized revenue by proactively building and managing key customer relationships, further illustrating communication and problem-solving abilities.
  • Demonstrated strong marketing skills in advertising a diverse range of current promotions.
  • Applied organizational skills and sharp attention to detail in evaluating and reconciling drawers to ensure accurate cash levels and processing bank deposits.
  • Trained, mentored, and motivated team members and new hires, with a strong focus on optimizing productivity and performance. 
24

customer support specialist

  •  To deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone and email) 
  • Understand and deliver business strategies and improve customer services through the execution of self-service 
  • Process orders from incoming customers via phone and email
  • Assist with Accounting by answering questions about account balances and credits
25

customer support specialist

  • Provides information to potential and existing clients about current available services offered and such benefits 
  • Monitors payment transactions and works with both Paypal and bitcoin to resolve disputes 
  • Obtains and examines all relevant information to assess validity of complaints and to determine possible causes, such as bugs in our systems or update errors.
  • Consults with management and developers to limit potential system errors, and to maintain service standards
1 … 3 4 5 6

customer support specialist Job Skills

For an customer support specialist position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

  • Computer Literacy
  • Troubleshooting
  • Quality Assurance
  • Database Management
  • Risk Management
  • Project Management
  • Data Analysis
  • Technical
  • Networking
  • Software Installation
  • System Administration
  • System Testing
  • System Troubleshooting
  • Documentation
  • Customer Service
  • Business Analysis
  • Reporting
  • Business Intelligence
  • Programming
  • System Design

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

  • Communication
  • Interpersonal
  • Leadership
  • Time Management
  • Problem Solving
  • Decision Making
  • Critical Thinking
  • Creativity
  • Adaptability
  • Teamwork
  • Organization
  • Planning
  • Public Speaking
  • Negotiation
  • Conflict Resolution
  • Research
  • Analytical
  • Attention to Detail
  • Self-Motivation
  • Stress Management
  • Collaboration
  • Coaching
  • Mentoring
  • Listening
  • Networking
  • Strategic Thinking
  • Negotiation
  • Emotional Intelligence
  • Adaptability
  • Flexibility
  • Reliability
  • Professionalism
  • Computer Literacy
  • Technical
  • Data Analysis
  • Project Management
  • Customer Service
  • Presentation
  • Written Communication
  • Social Media
  • Troubleshooting
  • Quality Assurance
  • Collaboration
  • Supervisory
  • Risk Management
  • Database Management
  • Training
  • Innovation
  • Documentation
  • Accounting
  • Financial Management
  • Visualization
  • Reporting
  • Business Acumen
  • Process Improvement
  • Documentation
  • Relationship Management.

How to Improve Your customer support specialist Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Jonathan Richards 312 Hickory Hill Avenue, Big Island, VA 24526
richardsjonathan98@protonmail.com
960-041-6826

Employment history

Chief Customer Support Specialist, UnitedHealth Group Minnetonka, Minnesota
August 2021 – May 2022
  • Prepare reports on customer satisfaction and other performance metrics
  • Provide timely and accurate information to customers
  • Respond to customer inquiries via phone, email, or other communication channels
Customer Support Specialist, CVS Health Woonsocket, Rhode Island
February 2020 – July 2021
  • Monitor customer interactions and provide feedback to management
  • Gather customer feedback and make process improvements
  • Provide timely and accurate information to customers
Entry Level Customer Support Specialist, Microsoft Redmond, Washington
February 2019 – January 2020

    Education

    University of Maryland, College Park, Maryland
    Master of Science in Office Administration, December, 2018
    University of Maryland, College Park, Maryland
    Bachelor of Arts in Business Administration, December, 2014

    Skills

    Stress Management
    Documentation
    Supervisory
    Business Acumen
    Database Management
    System Administration
    Software Installation
    Data Analysis

    Unexplained Year Gaps and Missing Job Experiences are a No-no

    Gaps in your resume can prevent recruiters from hiring you if you don't explain them.

    Key Insights
    • It's okay to have gaps in your work experience but always offer a valid explanation instead of just hiding it.
    • Use the gap to talk about positive attributes or additional skills you've learned.
    • Be honest and straightforward about the gap and explain it using a professional summary.

    How to Optimize Your customer support specialist Resume

    Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

    Quinn Yates 409 Creek Drive, Elk Garden, WV 26717

    Employment history

    Chief Customer Support Specialist, CVS Health Woonsocket, Rhode Island
    September 2019 – Present
    • Reasearch and analyze customer issues to identifie solutions
    • Maintain customer relationsships by providing support, infomation, and guidience
    • Prepare reports on customer satisfation and other performace metrics
    Associate Customer Support Specialist, Bank of America Charlotte, North Carolina
    September 2018 – August 2019
    • Reasearch and analyzes customer issues to identifying solutions
    • Develops and implements customer service policies and proceduces
    • Prepares report on customer satisfaction and other performance metricss
    Jr. Customer Support Specialist, CVS Health Woonsocket, Rhode Island
    March 2018 – August 2018
    • Moniter custmer intearctions and provied feedback to managment
    • Manage custmer accounts and billin information
    • Develope and maintin a knowlege base of product and servies informatin

    Education

    University of Illinois, Urbana, Illinois
    Master of Science in Medical Office Administration, January, 2018
    University of Illinois, Urbana, Illinois
    Bachelor of Science in Medical Office Administration, January, 2014

    Skills

    Negotiation
    Research
    Social Media
    Innovation
    Database Management
    Risk Management
    Business Analysis
    System Administration

    Avoid Spelling Mistakes and Include your Contact Information

    Missing contact information prevents recruiters from understanding you're the best fit for the position.

    Key Insights
    • Make sure you're not missing contact information on your resume. That should include your full name, telephone number and email address.
    • Make sure to use a professional email address as part of your contact information.
    • Highlight your contact information and double check that everything is accurate to help recruiters get in touch with you.

    customer support specialist Cover Letter Example

    A cover letter can be a valuable addition to your job application when applying for an customer support specialist position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.



    Gus
    Clark     gusclark@hotmail.com
    905-580-6887
    649 Pine Valley Avenue, Follansbee, WV
    26037

    Chief Customer Support Specialist
    JPMorgan Chase
    New York, New York

    Esteemed JPMorgan Chase Hiring Team


    I am a passionate Customer Support Specialist with 15 years of experience in Administrative & Clerical. I am excited to submit my application for the Chief Customer Support Specialist position at JPMorgan Chase, where I believe my skills and expertise would be a great asset to your team.


    Growing up, I always had a fascination with Accounting. As I pursued my education and gained experience in this field, I realized that this was where I could make the most impact. I have had the opportunity to work on things throughout my career like personal projects and voluntary work, which have developed in me a deep understanding of the challenges and opportunities in this field. I am excited to bring my passion and expertise to the role at and help your organization achieve its goals.


    Thank you for considering my application for the Chief Customer Support Specialist position. I hope you will allow me to show you what I am capable of bringing to your organization and how we can work together to make an impact on the industry.


    Respectfully,
    Gus Clark
    905-580-6887
    gusclark@hotmail.com

    Gus Clark






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