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6

customer support specialist

  • Customer Support Team catering to clients in China, Hong Kong, Taiwan, Singapore, Malaysia (Languages supported:Mandarin, Cantonese, English, Malay)
  • Liaise with hotels across the globe to assist clients in bookings and inquiries 
  • Support clients for amendments & cancellations 
  • Ensure customer satisfaction by providing timely updates to clients
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customer support specialist

  • Answered customer calls based on a queue.
  • Assisted customers with new and existing reservations.
  • Worked from home with little supervision.
  • Made special accommodations for customers with disabilities. 
  • Followed all DOT, ATC and, company policies.
8

customer support specialist

  • Liaise with clients and international departments to resolve and improve client relationship
  • Monitor and Report compliance related activities
  • Provide information about products and services offered
  • Confer with users to discuss issues
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customer support specialist

  • Answered inquiries from customers in person and on the phone.
  • Handling complaints, providing approprite solutions and alternatives within the time limits and following up to ensure resolution.
  • Preparing service reports by collecting and analyzing customer information.
  • Compiling reports on overall customer satisfaction.
10

customer support specialist

  • Provision of technical support to customers around the world
  • Managing email services and working with their features 
  • Installation and configuration of the products and services of the company
  • Troubleshooting customers issue