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6
customer support specialist
- Customer Support Team catering to clients in China, Hong Kong, Taiwan, Singapore, Malaysia (Languages supported:Mandarin, Cantonese, English, Malay)
- Liaise with hotels across the globe to assist clients in bookings and inquiries
- Support clients for amendments & cancellations
- Ensure customer satisfaction by providing timely updates to clients
7
customer support specialist
- Answered customer calls based on a queue.
- Assisted customers with new and existing reservations.
- Worked from home with little supervision.
- Made special accommodations for customers with disabilities.
- Followed all DOT, ATC and, company policies.
8
customer support specialist
- Liaise with clients and international departments to resolve and improve client relationship
- Monitor and Report compliance related activities
- Provide information about products and services offered
- Confer with users to discuss issues
9
customer support specialist
- Answered inquiries from customers in person and on the phone.
- Handling complaints, providing approprite solutions and alternatives within the time limits and following up to ensure resolution.
- Preparing service reports by collecting and analyzing customer information.
- Compiling reports on overall customer satisfaction.
10
customer support specialist
- Provision of technical support to customers around the world
- Managing email services and working with their features
- Installation and configuration of the products and services of the company
- Troubleshooting customers issue
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