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1

customer support manager

  • Manage a team that provides customer care and technical support for various software the organization has created.
  • Provide staff members with the support and training to achieve top client satisfaction.
  • Work with support teams to resolve issues with product and service.
  • Support top-level decision-making and strategy planning. 
  • Track and document metrics, and evaluated trends.
  • Monitor employee and customer interactions to assess quality of service.
  • Prepare schedules that maximized coverage during key hours.
2

customer support manager

  •  Spearheading efforts across handling entire spectrum of functions pertaining to services plans and procedures ensuring accomplishment of business goals
  •  Strategic planning & conceptualizing creative, out-of-the-box strategies that leverage customer service programs to deliver highly profitable processes and customer retention programs.
  • Providing support for FAT co-ordination for south Asia customers & Q.C. Check for the lines before dispatch, Service support and Technical suggestion for improvement of the machine performance.
  • Providing effective guidance to the team members for Installation and service after sales and ensure optimal utilization of resources 
  • Getting the reports from service team and help to close the pending points after their visit to customer; Developing and organizing Annual Maintenance Contract.
  • Coordinating with customer for layout development from HO
  • Preparing the pending points list with customer site, Actions taken, Actions to be taken, Probable Date of Completion of the task and provide reports to country director as well as HO.
3

customer support manager

  • Support and assists dedicated sales and service team.
  • Stay updated with the latest in medical engineering
  • Involved in presales and post sales activities like client demo and backend support for Critical care equipments.
  • Streamline office operations through implementing process and procedure.
4

customer support manager

  • Coach and manage key performance indicators.
  • Providing Suggestions for Improvement and the betterment of our machine design and performance.
  • Determining the training needs, identifying training gaps & conducting programs to enhance operational efficiency of entire team to ensure profitability and maintaining productivity benchmark.
  • Providing after sales services to the clients while ensuring timely service delivery as well as collections from the clients within the stipulated credit period. Manage the distribution system of the company and maintaining smooth operations across the units.Set goals and deadlines for the department.
5

customer support manager

  • Apply extensive knowledge of specific e-commerce success factors to meet sales and financial targets, while operating within brand and corporate guidelines for foreign markets like Australia, New Zealand, Canada, India and United states. (maximize traffic, conversion and average order value).
  • Own the consumer e-commerce experience, from the consideration phase through to post purchase 
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.in cooperation with the global team.
  • Identify a/b testing opportunities and implement/test these with the help of the global UX specialist and analyst.
  • Optimize and ensure documentation of e-commerce processes – especially regarding back-end processes like product planning, inventory management, order management, logistics, fraud review.
  • Be the e-commerce stakeholder and spokesperson to ensure good quality of services delivered by functional teams: logistics, finance and consumer service.
  • Create and maintain an overall e-commerce roadmap – in close co-operation with the HQ team to define, prioritize and test specific initiatives.