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customer support executive

  • Maintain customer data.
  • Identify case issues based on analysis of customer’s complaints
  • Ensured Timely response to customer queries over chats and emails. 
  • Handled escalations on online consumer complaints site .

customer support executive

  • Maintained consistent and open channels of communication with organization leaders, informing of current customer issues, solutions and trends.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Offered administrative support to other organizational members.
  • Identified tasks crucial to high customer satisfaction levels through employee motivation and mentoring, empowering customers by offering variety of solutions and applying findings to future events.
  • Maintained financial accounts by processing customer adjustments.
  • Monitored phone, fax and electronic database systems for incoming customer inquiries.
  • Listened to customers’ questions and concerns to provide answers or responses. 

customer support executive

  • Client Company: JM Financial services Pvt. Ltd
  • Job ResponsibilitiesInstallation of Software for Trading.(ODIN).
  • Maintaining & monitoring various lines like Lease Line, ISDN Line.
  • Installation of various Operating Systems like Windows 2000 & 2003 Server/ Professional, Windows XP Professional.
  • Supervising and Troubleshooting Client Connected to Server using LAN.
  • Handing client queries and give full IT support of Odin Diet, Odin Client trading Software & OS level.
  • Working with the LOTUS NOTES configuration.

customer support executive

  • Entering Customer Details in system for their NZ Visa processing.
  • Handling Customers.
  • Quality checking customer details and documents.
  • Helping in preparing Day to day reports.

senior customer support executive

  • To interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
  • Respond promptly to customer inquiries ,handle and resolve customer complaints
  • To organize workflow to meet customer timeframes, direct requests and unresolved issues to the designated resource, manage customers’ accounts
  • To record details of inquiries, comments and complaints, record details of actions taken, prepare and distribute customer activity reports, maintain customer databases
  • To communicate and coordinate with internal departments, follow up on customer interactions, provide feedback on the efficiency of the customer service process.