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1

customer service team leader

  • Supervise the work of customer services in Australia and India, office and administrative employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes. 
  • Train or instruct employees in job duties or company policies or arrange for training to be provided. 
  •  Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
  • Compute figures such as balances, totals, or commissions. 
  • Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work. 
  •  Maintain Customer Records using Salesforce, Emersion,Utilibill and Wholesale Provider Systems.
2

customer service team leader

  •  Maintained the first point of contact with customers as they come into the restaurant
  •  Made customers aware of the menu, new dishes and any price changes or add-ons
  • Prepared and delivered food orders based on customers’ choice
  •  Ensured prepared food is up to standard sanitation procedures
  • Packed food and drinks for ‘To Go’ customers
3

customer service team leader

  • Manage and supervise a group of customer service agents and monitor their day-today work.
  •  Recruit, coach, and develop customer service agents.
  •  Review statistics and compile accurate reporting
  •  Take escalations from customers and handle their requests as necessary.
  •  Screening of new candidate resumes and conducting interviews.
  •  Creating new recruiting strategies and improving talent acquisition branding.
  •  Coordinating interviews for other members and attending networking events and hiring seminars
4

customer service team leader

  • Opening up the Store
  • Doing change orders for about 20 tills of money
  • Starting up all the Registers
  • Helping out the Customers/Team members
  • Greeting all the Customers
  • Car Service/ Helping the customers to take the trolley to their car and unpacking it for them
  • Scanning and packing their Groceries in their Trolley
5

customer service team leader

  • Contact customers via email to respond to inquiries and provide information about their orders. 
  • Respond to all queries through social media (Facebook, Instagram and Twitter). 
  • Resolve customers’ service or billing complaints by performing activities such as request the exchange of merchandise, refunds or bills adjustment.
  • Obtain and examine all relevant information to assess validity of complaints, resolve it or raise the case to Management.
  • Recommend improvements in customer service procedures and shipping service to prevent future problems.
  • Supervise and train the customer service team to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems and guiding them into the correct tone to respond to emails. 
  • Provide Management with complaints reports.