Customer Service Team Leader Resume Examples

customer service team leader

  • Supervise the work of customer services in Australia and India, office and administrative employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes. 
  • Train or instruct employees in job duties or company policies or arrange for training to be provided. 
  •  Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
  • Compute figures such as balances, totals, or commissions. 
  • Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work. 
  •  Maintain Customer Records using Salesforce, Emersion,Utilibill and Wholesale Provider Systems.

customer service team leader

  •  Maintained the first point of contact with customers as they come into the restaurant
  •  Made customers aware of the menu, new dishes and any price changes or add-ons
  • Prepared and delivered food orders based on customers’ choice
  •  Ensured prepared food is up to standard sanitation procedures
  • Packed food and drinks for ‘To Go’ customers

customer service team leader

  • Manage and supervise a group of customer service agents and monitor their day-today work.
  •  Recruit, coach, and develop customer service agents.
  •  Review statistics and compile accurate reporting
  •  Take escalations from customers and handle their requests as necessary.
  •  Screening of new candidate resumes and conducting interviews.
  •  Creating new recruiting strategies and improving talent acquisition branding.
  •  Coordinating interviews for other members and attending networking events and hiring seminars

customer service team leader

  • Opening up the Store
  • Doing change orders for about 20 tills of money
  • Starting up all the Registers
  • Helping out the Customers/Team members
  • Greeting all the Customers
  • Car Service/ Helping the customers to take the trolley to their car and unpacking it for them
  • Scanning and packing their Groceries in their Trolley

customer service team leader

  • Contact customers via email to respond to inquiries and provide information about their orders. 
  • Respond to all queries through social media (Facebook, Instagram and Twitter). 
  • Resolve customers’ service or billing complaints by performing activities such as request the exchange of merchandise, refunds or bills adjustment.
  • Obtain and examine all relevant information to assess validity of complaints, resolve it or raise the case to Management.
  • Recommend improvements in customer service procedures and shipping service to prevent future problems.
  • Supervise and train the customer service team to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems and guiding them into the correct tone to respond to emails. 
  • Provide Management with complaints reports. 

customer service team leader

  • Take food and drink orders  and receive payment
  • Prepare food  orders according to instruction and work on several orders simultaneously 
  • Clean food preparation areas and utensils 
  • Stock  workstations and display cases such as fridges and heated food cabinets
  • Operate large volume cooking equipment such as deep-fat fryers

customer service team leader

  •  Check to ensure that appropriate changes were made to resolve customers’ problems.
  •  Determine charges for services requested, collect deposits or payments, or arrange for billing.
  •  Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  •  Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
  •  Resolve customer complaints or answer customers’ questions regarding policies and procedures.
  • Manage a Team of 30 Customer service agents.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.

customer service team leader

  • BCM Reporting
  • Weekly and monthly reporting
  • Work along side Business Managers and Reverse Logistics Operations Manager to provide best out come for customers and employees
  • On after hours pager for urgent enquiries and orders 

customer service team leader

  • Resolve customer complaints and answer customers’ questions regarding policies and procedures
  • Supervise the work of office and customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems
  • Research, compile, and prepare reports, manuals, correspondence, and other information required by management
  • Coordinate or perform activities associated with shipping, receiving, distribution, or transportation with other departments

customer service team leader

  • Prepare monthly  Customer Experience/Voice of Customer /NPS and CSAT reports
  • Design and Implement the Customer Service Charter in line with Treating Customers Fairly (TCF) principles
  • Coordinate  client and service provider visits together with the  Campaign Manager
  • Coordinate  the annual Customer Service Week, Customer service gala and Customer Service CSR initiatives
  •  Keep abreast of best practices (locally and internationally) and make appropriate recommendations within the customer      experience team.
  • Collaborates with other departments to ensure that best practices and a standard approach is followed.
  • Effectively manage client services query and complaints management ensuring adherence to set service levels.