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senior customer service executive

  • Provide guidance to the new joiners experts to improve their understanding of product and their communication skills. 
  • Attend the coaching session with Team Leader regularly to ensure the flow and adjust the problem found. 
  • Demonstrate roles and responsibilities to contribute to the effectiveness of quality control. 
  • Handling all inbound calls, emails, and live chat pertaining to customer general queries, related to the company’s products. 
  • Coordinate with internal team to manage assign customers to ensure total customer satisfaction. 
  • To capture all relevant information and feed it into the CRM. 

customer service executive

  •  Handling and interface with key account customers to support daily requests, including service activation and responsive manner 
  • Checked and follow up with sales manager regarding monthly customer requested volume and price quotation to tally up with customer Purchase Order 
  • Engaged with planner and production teams to ensure the stock readiness and take a proactive approach to resolve any potential problems 
  • Communicate with customer on shipping schedule, product availability and loading requirements on timely basis 
  • Coordinate shipments with transporters and freight/ forwarding agents
  • Prepare all relevant shipping documents for custom clearance, courier out to relevant parties and to bank if it is Letter of Credit (LC) term 
  • · Ensured that customers were satisfied with services and received correct documentation by follow-up with customer via emails or phone calls.

customer service executive

  •  Answer calls professionally to take/ cancel orders and obtain details of complaints 
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken 
  •   Process orders, forms and applications. 
  •  Follow up to ensure that appropriate actions were taken on customers’ requests Following up on escalations Refer unresolved customer grievances or special requests to designated departments for further investigation Managing SLA’s Handling of client’s personal accounts

customer service executive, fleet specialist

  •  Provided the overall management of the client relationship including identification of business challenges, monitoring of talent search, project progress and troubleshooting.
  • Ensured that all complaints and claims processed, resolved and documented reporting any action to prevent recurrence
  • Guided time sensitive measures for resolving difficult customer issues by directing research team, collaborating with Sr. Management, and negotiating settlements. 
  • Mentor’s or trained new customer service representatives in handling customer orders and documentations. 

customer service executive

  • Handling all India  customer calls  queries regarding  PAYTM market place. 
  • Resolving the issues like order deliverey, Product knowledge. 
  • Wallet transaction  through PAYTM app. 
  • Cashback and payment  issues.