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customer service executive , concentrix corporation

  • Provide First Call Resolution as possible to ensure performance efficiency 
  • Ability to handle 60 to 100 calls and 20-30 pending tickets in a day 
  • Learned to communicate with callers around the world mainly US/UK and Korean
  • Remember and put to use large information as ICAO Airport code  
  • Able to type and maneuver between different windows of program efficiency 
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customer service executive

  •  Worked as a representative into the medical billing world.
  • All the clients were based out of the USA.
  • Check out the claim status.
  • Record the payment by insurance companies into the CRM.
  • Work on the correspondence received from insurance companies.
  • To work on all the decline claims, correct and rebill them to ensure payment.
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customer service executive

  • Making calls to pre-approved personal loan customers.
  • Achieving sales target set by the organization 
  • Worked as Online Chat Representative in Etech for one of the major US cable, internet and home phone providing company’s (Time Warner Cable) customer service process which included account maintenance, billing, basic troubleshooting, credit check, contract maintenance, etc. Mainly worked with U.S. Based clients and resolved their query regarding the equipment and their signal level. 
  • Worked in the e-mail process simultaneously. 
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customer service executive

  • Taking care of customers account. Handling disputes and credits accordingly.
  •  Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. 
  • Handling customer queries.
  • Establish and maintain relationships with individual or business customers orprovide assistance with problems these customers may encounter.
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customer service executive

  • Answer inbound call and outbound calls
  • Keep customer data up to date in data base
  • Make outbound call to collect payment
  • Help customer to block the financial card in case lost
  • Help team to achieve the target of the month