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6

customer service executive

  • Reviewing and filling information on the invoices of various clients namely Britannia, ITC, Coca-Cola, etc.
  • Worked on a company-specific application named BancPay which contained various invoice-related queues like WAPR, Pre-Audit, OOB(Out of Balance), etc.
  • Currently working on SAP application which is the recent up gradation of the BancPay application.
  • Making invoice payments using SAP application for the clients.
7

customer service executive

  •  Coordinating with clients
  •  Handling the Problems of Customers.
  •  Co-ordinating with seniors for solving the issues.
  •  Preparing daily & monthly reports.
  •  Maintaining the records of Customers.
8

customer service executive

  • Worked for Citibank North America, CBNA process
  • Answering account related queries for the Customer
  • Explaining customers about products & services over the phone
  • Up-selling and cross-selling products to the existing Citibank Customers 
9

customer service executive

  • Establish and maintain relationships with individual and business customers and provide assistance with problems these customers may encounter. 
  • Receive payment by cheques, credit cards, vouchers, or automatic debits. 
  • Maintaining and updating customer records.
  • Opening of new accounts.
  • Handling of Cheque Truncation System (CTS).
  • Confer with customers by telephone or in person to provide information about products and services. 
10

customer service executive

  • Sales and purchasing for all Petronas station dealers throughout Malaysia which currently covering Peninsular Malaysia (from Perlis to Johor to Kelantan Terengganu) mainly on fuel oils, lubricants, bitumen, aviation, LPG (liquid petroleum gas) to all Petronas products in the market. 
  • Assisting public customer on the latest Petronas activities. 
  • Involve in data entries of all Petronas station dealers and corporate customer information into CSID using latest fax system from Lotus Notes technology and assist in testing SAP CRM System in aims to meet requirements and developing customer service skills to customize for Petronas Dagangan. 
  • SCICOM Customer Service Representative responsible for developing the Customer Service.
  • Representative staffs for Petronas Dagangan Call Centre.
  • REPORTING TO SCICOM BERHAD FROM SEPT 1999 TO JAN 2001 FOR OTHER PROJECTS