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1

senior customer service executive

  • Processing Banking process through BPM appliciation for barclays bank.
  • Listen to calls and identify defects and suggesting improvements for better accuracy
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Provided primary customer support to internal and external customers in fast-paced environment
2

customer service executive

  • Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately
  • Answering screening and forwarding incoming phone calls
  • Maintains safe and clean reception area by complying with procedures, rules, and regulations.Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
  • Compiled customer feedback and recommended service delivery improvements to management
3

customer service executive

  • Book reservations for High valued customer. 
  • Help them with their travel queries for their international Travel.
  • Process change, Reissue, and Refund for tickets. 
  • Upgrade Passenger to higher cabin.
  • Promote business by making sales.
4

customer service executive, fleet specialist

  • Exceeded the required productivity goals of 85%
  • Conducted team building to increase morale and motivate team members to reach the goals of the organization
  • Held team meetings with other staff members to review productivity goals
  • Committed to total client satisfaction the objective is always to minimize client risk and increase cost-efficiencies. 
  • Guided time sensitive measures for resolving difficult customer issues by directing research team, collaborating with Sr. Management, and negotiating settlements.
  • Held weekly conference calls and quarterly on-site meetings with customers, identifying and addressing issues and concerns
  • Prioritized customers’ requests, ensuring that all last-minute requirements were met
5

customer service executive

  • Checking documents as per Consulate requirements and processing applications for Indian passport and visa.
  • Evaluated applicant information to exploreissues, develop potential solutions andmaintain high-quality service.
  • Handling day to day cash.
  • Create reports