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1
senior customer service executive
- Processing Banking process through BPM appliciation for barclays bank.
- Listen to calls and identify defects and suggesting improvements for better accuracy
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers in fast-paced environment
2
customer service executive
- Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately
- Answering screening and forwarding incoming phone calls
- Maintains safe and clean reception area by complying with procedures, rules, and regulations.Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
- Compiled customer feedback and recommended service delivery improvements to management
3
customer service executive
- Book reservations for High valued customer.
- Help them with their travel queries for their international Travel.
- Process change, Reissue, and Refund for tickets.
- Upgrade Passenger to higher cabin.
- Promote business by making sales.
4
customer service executive, fleet specialist
- Exceeded the required productivity goals of 85%
- Conducted team building to increase morale and motivate team members to reach the goals of the organization
- Held team meetings with other staff members to review productivity goals
- Committed to total client satisfaction the objective is always to minimize client risk and increase cost-efficiencies.
- Guided time sensitive measures for resolving difficult customer issues by directing research team, collaborating with Sr. Management, and negotiating settlements.
- Held weekly conference calls and quarterly on-site meetings with customers, identifying and addressing issues and concerns
- Prioritized customers’ requests, ensuring that all last-minute requirements were met
5
customer service executive
- Checking documents as per Consulate requirements and processing applications for Indian passport and visa.
- Evaluated applicant information to exploreissues, develop potential solutions andmaintain high-quality service.
- Handling day to day cash.
- Create reports
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