Customer Service Executive Resume Examples

senior customer service executive

  • Processing Banking process through BPM appliciation for barclays bank.
  • Listen to calls and identify defects and suggesting improvements for better accuracy
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Provided primary customer support to internal and external customers in fast-paced environment

customer service executive

  • Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately
  • Answering screening and forwarding incoming phone calls
  • Maintains safe and clean reception area by complying with procedures, rules, and regulations.Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
  • Compiled customer feedback and recommended service delivery improvements to management

customer service executive

  • Book reservations for High valued customer. 
  • Help them with their travel queries for their international Travel.
  • Process change, Reissue, and Refund for tickets. 
  • Upgrade Passenger to higher cabin.
  • Promote business by making sales.

customer service executive, fleet specialist

  • Exceeded the required productivity goals of 85%
  • Conducted team building to increase morale and motivate team members to reach the goals of the organization
  • Held team meetings with other staff members to review productivity goals
  • Committed to total client satisfaction the objective is always to minimize client risk and increase cost-efficiencies. 
  • Guided time sensitive measures for resolving difficult customer issues by directing research team, collaborating with Sr. Management, and negotiating settlements.
  • Held weekly conference calls and quarterly on-site meetings with customers, identifying and addressing issues and concerns
  • Prioritized customers’ requests, ensuring that all last-minute requirements were met

customer service executive

  • Checking documents as per Consulate requirements and processing applications for Indian passport and visa.
  • Evaluated applicant information to exploreissues, develop potential solutions andmaintain high-quality service.
  • Handling day to day cash.
  • Create reports

customer service executive

  • Reviewing and filling information on the invoices of various clients namely Britannia, ITC, Coca-Cola, etc.
  • Worked on a company-specific application named BancPay which contained various invoice-related queues like WAPR, Pre-Audit, OOB(Out of Balance), etc.
  • Currently working on SAP application which is the recent up gradation of the BancPay application.
  • Making invoice payments using SAP application for the clients.

customer service executive

  •  Coordinating with clients
  •  Handling the Problems of Customers.
  •  Co-ordinating with seniors for solving the issues.
  •  Preparing daily & monthly reports.
  •  Maintaining the records of Customers.

customer service executive

  • Worked for Citibank North America, CBNA process
  • Answering account related queries for the Customer
  • Explaining customers about products & services over the phone
  • Up-selling and cross-selling products to the existing Citibank Customers 

customer service executive

  • Establish and maintain relationships with individual and business customers and provide assistance with problems these customers may encounter. 
  • Receive payment by cheques, credit cards, vouchers, or automatic debits. 
  • Maintaining and updating customer records.
  • Opening of new accounts.
  • Handling of Cheque Truncation System (CTS).
  • Confer with customers by telephone or in person to provide information about products and services. 

customer service executive

  • Sales and purchasing for all Petronas station dealers throughout Malaysia which currently covering Peninsular Malaysia (from Perlis to Johor to Kelantan Terengganu) mainly on fuel oils, lubricants, bitumen, aviation, LPG (liquid petroleum gas) to all Petronas products in the market. 
  • Assisting public customer on the latest Petronas activities. 
  • Involve in data entries of all Petronas station dealers and corporate customer information into CSID using latest fax system from Lotus Notes technology and assist in testing SAP CRM System in aims to meet requirements and developing customer service skills to customize for Petronas Dagangan. 
  • SCICOM Customer Service Representative responsible for developing the Customer Service.
  • Representative staffs for Petronas Dagangan Call Centre.
  • REPORTING TO SCICOM BERHAD FROM SEPT 1999 TO JAN 2001 FOR OTHER PROJECTS 
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