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customer service executive

  • Business development and organizing marketing event 
  • Handle walkIn’s
  • Assist customers by providing information and resolving their complaints. in customer interactions/ escalations  
  • Helping customers with credit cards offers and been a part of lead generation process.

customer service executive

  •  Procuring booking from carriers & forwarding them to customers for empty pick up of containers. 
  • Communicating & co-coordinating with CHA/exporters, operation team at port JNPT to control and effectively execute shipments/ cargo movement from Port of Loading to Port of Destination. 
  • Timely dispatch of shipped on board reports, pre-post shipments related updation & back office support. 
  • Handling online business activities & Well versed with EMS [Export Management software] 
  • Planning Shipment of the Client and Supervising operations to meet customer service delivery cycle parameters 

customer service executive

  • Open and maintain customer accounts by recording account information.
  • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Maintain financial accounts by processing customer adjustments.
  • Generate sales leads, meet personal/team sales targets and call handling quotas.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Resolve customer complaints via phone, email, mail or social media.
  • Greet customers warmly and ascertain problem.

customer service executive, fleet specialist

  •  Collaborated with clients, recruiters and project team members to ensure project success. 
  • Developed strategies and worked directly with management to develop new strategies to reach company’s goal
  • Implemented procedures to meet production deadlines, successfully executes service level agreements and comply with regulatory requirements.
  • Work with customer service manager to ensure proper customer service is being delivered.

customer service executive

  • Handle inquiries on account maintenance.
  • Call customers for verification purposes.
  • Direct clients inquiries to the correct department.
  • Assist customers with any change or update of accounts.