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21
customer service executive
- Business development and organizing marketing event
- Handle walkIn’s
- Assist customers by providing information and resolving their complaints. in customer interactions/ escalations
- Helping customers with credit cards offers and been a part of lead generation process.
22
customer service executive
- Procuring booking from carriers & forwarding them to customers for empty pick up of containers.
- Communicating & co-coordinating with CHA/exporters, operation team at port JNPT to control and effectively execute shipments/ cargo movement from Port of Loading to Port of Destination.
- Timely dispatch of shipped on board reports, pre-post shipments related updation & back office support.
- Handling online business activities & Well versed with EMS [Export Management software]
- Planning Shipment of the Client and Supervising operations to meet customer service delivery cycle parameters
23
customer service executive
- Open and maintain customer accounts by recording account information.
- Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintain financial accounts by processing customer adjustments.
- Generate sales leads, meet personal/team sales targets and call handling quotas.
- Keep records of customer interactions, process customer accounts and file documents.
- Resolve customer complaints via phone, email, mail or social media.
- Greet customers warmly and ascertain problem.
24
customer service executive, fleet specialist
- Collaborated with clients, recruiters and project team members to ensure project success.
- Developed strategies and worked directly with management to develop new strategies to reach company’s goal
- Implemented procedures to meet production deadlines, successfully executes service level agreements and comply with regulatory requirements.
- Work with customer service manager to ensure proper customer service is being delivered.
25
customer service executive
- Handle inquiries on account maintenance.
- Call customers for verification purposes.
- Direct clients inquiries to the correct department.
- Assist customers with any change or update of accounts.
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