Customer Service Coordinator Resume Examples

customer service coordinator/office manager

  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. 
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. 
  • Perform clerical duties such as handle incoming calls, greeting visitors, typing, data entry, filing, printing documents, and sorting incoming and outgoing mail.
  • Maintain scheduling and event calendars for supervisors, sales, and service technicians.
  • Schedule and confirm appointments for clients, customers, or supervisors. 
  •  Resolve customers’ service or billing complaints by performing activities such as refunding money or adjusting bills.
  • Locate and notify customers of delinquent accounts by mail, or telephone.

customer service coordinator

  • Advise customers of necessary actions and strategies for debt repayment. 
  • Receive payments by cash, check or credit cards and post amounts paid to customer accounts.
  • Notify collection agency and turn over account records to attorneys when customers fail to respond to collection attempts.
  • Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers. 

customer service coordinator

  • Responsible for coordinating Return/Reject Material Authorization (RMA) cases from Lenovo.
  • Provided customer support to track pending RMA cases and manage review reports.
  • Compiled standard operational procedures for daily operations to achieve efficient, high-quality output.
  • On-boarded and mentored 3 new hires .

customer service coordinator (national distributors market)

  • Personalized attention to customers.
  • Lead time program tracking.
  • Sales administration.
  • Order entry administration.
  • Shipping coordination.
  • After sales service.
  • Warranty service.

customer service coordinator

  • Foreign Trade. 
  • Merchandise Logistics.
  • Review, validation, monitoring and documentation processing.
  • Search for Tariff Fractions.
  • Merchandise clearance operations.

customer service coordinator

  • Recruit, interview, and select employees.Use computers for various applications, such as database management or word processing.
  • Special projects assistance.
  • Sales analysis.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken 

customer service coordinator

  • Greeted customers and ensured customer satisfaction
  • Attracted potential customers by answering questions and suggesting product service information
  • Opened and maintained customer accounts by recording account information
  • Resolved product and service issues and offered best solutions
  • Managed sales floor

customer service coordinator

  • Answering customer enquiries and calls in the day-to-day operations and all aspects of client service for retail and professional product clients
  • Ensure adherence to internal policies while providing services to the clients.
  • Coordinating the request for sound system installations post the sales of products by liasoning with showroom executives for final commissioning for retail or the professional clients location
  • Supporting with engineer’s service calls chedules to ensure timely support to the retail and professional clients
  • Maintaining and producing accurate annual manintaince contracts for the customers and follow-up on timely renewal and payments
  • Generating monthly reports for reporting statistics of all services calls for engineers from all branches

customer service coordinator

  •  Creating technical cases and doing initial trouble shooting with the technical articles available.
  • Following up with the customers on tech support cases worked by technicians to check whether the issue has been resolved or any further assistance is required.
  • Maintaining data on excel sheet and sending daily, weekly and monthly report to the reporting manager. This helps in getting good CSAT scores.
  • Managing Pune center in the absence of managers. Mentoring and coaching new hires in regards to the product and the internal tools. Initiating new ideas and projects for better performance of the team.
  • Improving product knowledge – Creating presentations for processes that are not available. Working actively with Change Management to ensure that the changes are implemented with the existing systems.
  • Testing new and upgraded tools and products to discuss the issues encountered with the management team, working out solutions with all the concerned teams.
  • Handling global queue monitoring project to bring down the global SLA. 

customer service coordinator

  • Oversees a team of associates at the Front End 
  • Provides prompt, courteous and knowledgeable service to all customers
  • Reviews and analyzes operational reports and audit results with managers
  • Communicates to all associates through daily meetings, bulletin boards, recognition programs, and information on customer service scores
  • Oversees and identifies issues and opportunities pertaining to the cash office as well as the service desk 
  • Develops and coordinates action plans with input from peers to continually improve and strengthen store