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customer service coordinator/office manager

  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. 
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. 
  • Perform clerical duties such as handle incoming calls, greeting visitors, typing, data entry, filing, printing documents, and sorting incoming and outgoing mail.
  • Maintain scheduling and event calendars for supervisors, sales, and service technicians.
  • Schedule and confirm appointments for clients, customers, or supervisors. 
  •  Resolve customers’ service or billing complaints by performing activities such as refunding money or adjusting bills.
  • Locate and notify customers of delinquent accounts by mail, or telephone.

customer service coordinator

  • Advise customers of necessary actions and strategies for debt repayment. 
  • Receive payments by cash, check or credit cards and post amounts paid to customer accounts.
  • Notify collection agency and turn over account records to attorneys when customers fail to respond to collection attempts.
  • Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers. 

customer service coordinator

  • Responsible for coordinating Return/Reject Material Authorization (RMA) cases from Lenovo.
  • Provided customer support to track pending RMA cases and manage review reports.
  • Compiled standard operational procedures for daily operations to achieve efficient, high-quality output.
  • On-boarded and mentored 3 new hires .

customer service coordinator (national distributors market)

  • Personalized attention to customers.
  • Lead time program tracking.
  • Sales administration.
  • Order entry administration.
  • Shipping coordination.
  • After sales service.
  • Warranty service.

customer service coordinator

  • Foreign Trade. 
  • Merchandise Logistics.
  • Review, validation, monitoring and documentation processing.
  • Search for Tariff Fractions.
  • Merchandise clearance operations.