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1
customer service coordinator/office manager
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Perform clerical duties such as handle incoming calls, greeting visitors, typing, data entry, filing, printing documents, and sorting incoming and outgoing mail.
- Maintain scheduling and event calendars for supervisors, sales, and service technicians.
- Schedule and confirm appointments for clients, customers, or supervisors.
- Resolve customers’ service or billing complaints by performing activities such as refunding money or adjusting bills.
- Locate and notify customers of delinquent accounts by mail, or telephone.
2
customer service coordinator
- Advise customers of necessary actions and strategies for debt repayment.
- Receive payments by cash, check or credit cards and post amounts paid to customer accounts.
- Notify collection agency and turn over account records to attorneys when customers fail to respond to collection attempts.
- Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
3
customer service coordinator
- Responsible for coordinating Return/Reject Material Authorization (RMA) cases from Lenovo.
- Provided customer support to track pending RMA cases and manage review reports.
- Compiled standard operational procedures for daily operations to achieve efficient, high-quality output.
- On-boarded and mentored 3 new hires .
4
customer service coordinator (national distributors market)
- Personalized attention to customers.
- Lead time program tracking.
- Sales administration.
- Order entry administration.
- Shipping coordination.
- After sales service.
- Warranty service.
5
customer service coordinator
- Foreign Trade.
- Merchandise Logistics.
- Review, validation, monitoring and documentation processing.
- Search for Tariff Fractions.
- Merchandise clearance operations.
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