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customer service consultant

  • Answer phones to respond to orders, general customer inquiries, invoice questions, and customer complaints. 
  • Project a professional company image through phone interaction.
  • Understand the different needs, behaviours and culture of distributors for effective management
  • Provide timely information to customer
  • Answer phones and respond to customer requests. 
  • Sell product and place customer orders in computer system. 
  • Provide customers with product and service information. 

customer service consultant / sales

  • Up sell products and services. 
  • Identify, research, and resolve customer issues using the computer system. 
  • Follow-up on customer inquiries not immediately resolved. 
  • Research billing issues. 

customer service consultant

  • Provided excellent customer service experiences tailored to all sorts of different requests and needs (with over 90% NPS at the end of employment).
  • Provided special care for Chinese speaking only customers.  
  • Consistently reached or exceeded KPI targets (with over 100% year to date KPI figures at the end of employment). 
  • Performed and supervised the opening and end of day duties. 
  • Performed administration duties; stock management, answer queries via phone calls and emails.
  • Trained and provided guidance for multiple new staff.
  • Skilled in using multiple IT programs, including databases and point of sale systems for processing sales and customer account management. 

customer service consultant

  •  Answering calls from tenants under the Housing Department
  •  Attending to queries from Land and Housing and Local Office
  • Being well informed about Departmental and organisational policy to assist customers in a well-informed manner
  • Monitoring and pursuing any outstanding issues with relevant parties to ensure customers received a result or closure about the concern raised
  • Adhering to corporate policies, standards, procedures and compliance guidelines when interacting with customers
  • Raising maintenance work orders for tenants
  • Responding to incoming calls and emails in a timely manner

customer service consultant

  • Manage and implement customer service processes after merger of RBTT and RBC.
  • Facilitate training for CSRs not familiar with RBC Legacy core banking system.
  • Develop or update procedures, policies, or standards for seamless customer service delivery while using two different core banking platforms.
  • Research misapplied payments.