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1
customer service consultant
- Answer phones to respond to orders, general customer inquiries, invoice questions, and customer complaints.
- Project a professional company image through phone interaction.
- Understand the different needs, behaviours and culture of distributors for effective management
- Provide timely information to customer
- Answer phones and respond to customer requests.
- Sell product and place customer orders in computer system.
- Provide customers with product and service information.
2
customer service consultant / sales
- Up sell products and services.
- Identify, research, and resolve customer issues using the computer system.
- Follow-up on customer inquiries not immediately resolved.
- Research billing issues.
3
customer service consultant
- Provided excellent customer service experiences tailored to all sorts of different requests and needs (with over 90% NPS at the end of employment).
- Provided special care for Chinese speaking only customers.
- Consistently reached or exceeded KPI targets (with over 100% year to date KPI figures at the end of employment).
- Performed and supervised the opening and end of day duties.
- Performed administration duties; stock management, answer queries via phone calls and emails.
- Trained and provided guidance for multiple new staff.
- Skilled in using multiple IT programs, including databases and point of sale systems for processing sales and customer account management.
4
customer service consultant
- Answering calls from tenants under the Housing Department
- Attending to queries from Land and Housing and Local Office
- Being well informed about Departmental and organisational policy to assist customers in a well-informed manner
- Monitoring and pursuing any outstanding issues with relevant parties to ensure customers received a result or closure about the concern raised
- Adhering to corporate policies, standards, procedures and compliance guidelines when interacting with customers
- Raising maintenance work orders for tenants
- Responding to incoming calls and emails in a timely manner
5
customer service consultant
- Manage and implement customer service processes after merger of RBTT and RBC.
- Facilitate training for CSRs not familiar with RBC Legacy core banking system.
- Develop or update procedures, policies, or standards for seamless customer service delivery while using two different core banking platforms.
- Research misapplied payments.
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