Customer Service Consultant Resume Examples

customer service consultant

  • Answer phones to respond to orders, general customer inquiries, invoice questions, and customer complaints. 
  • Project a professional company image through phone interaction.
  • Understand the different needs, behaviours and culture of distributors for effective management
  • Provide timely information to customer
  • Answer phones and respond to customer requests. 
  • Sell product and place customer orders in computer system. 
  • Provide customers with product and service information. 

customer service consultant / sales

  • Up sell products and services. 
  • Identify, research, and resolve customer issues using the computer system. 
  • Follow-up on customer inquiries not immediately resolved. 
  • Research billing issues. 

customer service consultant

  • Provided excellent customer service experiences tailored to all sorts of different requests and needs (with over 90% NPS at the end of employment).
  • Provided special care for Chinese speaking only customers.  
  • Consistently reached or exceeded KPI targets (with over 100% year to date KPI figures at the end of employment). 
  • Performed and supervised the opening and end of day duties. 
  • Performed administration duties; stock management, answer queries via phone calls and emails.
  • Trained and provided guidance for multiple new staff.
  • Skilled in using multiple IT programs, including databases and point of sale systems for processing sales and customer account management. 

customer service consultant

  •  Answering calls from tenants under the Housing Department
  •  Attending to queries from Land and Housing and Local Office
  • Being well informed about Departmental and organisational policy to assist customers in a well-informed manner
  • Monitoring and pursuing any outstanding issues with relevant parties to ensure customers received a result or closure about the concern raised
  • Adhering to corporate policies, standards, procedures and compliance guidelines when interacting with customers
  • Raising maintenance work orders for tenants
  • Responding to incoming calls and emails in a timely manner

customer service consultant

  • Manage and implement customer service processes after merger of RBTT and RBC.
  • Facilitate training for CSRs not familiar with RBC Legacy core banking system.
  • Develop or update procedures, policies, or standards for seamless customer service delivery while using two different core banking platforms.
  • Research misapplied payments. 

customer service consultant

  • Recognize, document and alert the supervisor of trends in customer calls. 
  • Recommend process improvements.
  • Other duties as assigned. 
  • Processing requests for maintenance services using the WMS system

customer service consultant

  • issuing insurance
  • assisting clients on insurance matters
  • issuing ZINARA lisences
  • customer care

customer service consultant

  •     Speaking with customers struggling financially and looking to go on a debt agreement.
  •  Explaining the difference between a pert9 debt agreement and hardship
  •   Assess clients’ overall financial situation by reviewing income, assets, debts, expenses, credit reports, or other financial information.
  •  Analyse applicants’ financial status, credit, and property evaluations to determine feasibility of granting debt agreement.
  •  Getting in contact with creditors via email/phone and negotiating a repayment plan for  the customers debt.
  •  Processing the debt agreement  through AFSA(Australian Financial Secuirity Authority)   Wallet Wizard / Clear Cash Main duties performed:
  •   Handling inbound / outbound call enquiries

customer service consultant

  •     Pro-actively assist with banking solutions for customers
  • Assisting customers with self -service options, credit card enquiries, account enquiries and all personal banking queries.
  • Take inbound service calls and provide general information
  • Processing e-repairs from tenants and the local office fir Housing

customer service consultant

  • Respond to urgent requests related to client’s money 
  • Speak to client’s over the phone in a respectable and helpful manner
  •  Addressing customer queries in an informative and respectful manner
  • Remaining well informed about the organisation’s policies and products customers were offered