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1

senior customer care specialist

  • Answer queries regarding Payroll processing & Taxation (US Payroll)
  • Validate employee data changes from system of record to payroll system
  • Identify adjustments or corrections/errors and update the payroll system
  • Audits pre & post transmissions, Manages direct deposit reversals & stop
2

customer care specialist

  • Providing overall customer support by responding to customer feedback via telephone, emails and comment cards. 
  • Manages the corporate Starbucks Card sales segment – from quotation to card collection and payment. Works with different functions (Finance and Marketing) to ensure that customers’ orders are met timely. 
  • Compile and present Starbucks Card issues to the Customer Care Manager and the CRM manager to address and discuss opportunities and strength to better the program. 
  • Assists the Operations Services Director in projects that supports store operations – launch of promotional products and training materials. 
  • Compile operational checklist from all stores and present findings to the Operations Director and Operations Services Director to identify stores with opportunities in delivering expected service experience. 
3

customer care specialist

  • Handled all customer service duties related to new or existing Utility accounts, service requests, securing deposits and service fees, submitting work orders, processing payments, establishing payment extensions, handling delinquent accounts and other customer service related functions by providing either face-to-face customer care and/or answering inbound customer calls.
  • Research customer accounts
  • Inform customers of all department procedures and policies
  • Monitored radio transmissions and dispatch emergency and other service requests to field
4

customer care specialist

  • Identify case issues and evidence needed, based on the analysis of charges and complaints.
  • Research, document, rate, or select alternatives for the best phone plan for the client.
  • Assist customers with special billing requests.
  • Receives food orders and verbal instructions as to food required by patron to prepare and cook food according to instructions.
5

customer care specialist

  • Handling 90+ calls daily, retrieving customer data, presenting relevant product information.  
  • Give accurate and appropriate information to answer questions, troubleshooting issues and resolve complaints.
  • Made reasonable procedure exceptions to accomodate unusual customer requests. 
  • Supports US cable company