Customer Care Specialist Resume Examples

senior customer care specialist

  • Answer queries regarding Payroll processing & Taxation (US Payroll)
  • Validate employee data changes from system of record to payroll system
  • Identify adjustments or corrections/errors and update the payroll system
  • Audits pre & post transmissions, Manages direct deposit reversals & stop

customer care specialist

  • Providing overall customer support by responding to customer feedback via telephone, emails and comment cards. 
  • Manages the corporate Starbucks Card sales segment – from quotation to card collection and payment. Works with different functions (Finance and Marketing) to ensure that customers’ orders are met timely. 
  • Compile and present Starbucks Card issues to the Customer Care Manager and the CRM manager to address and discuss opportunities and strength to better the program. 
  • Assists the Operations Services Director in projects that supports store operations – launch of promotional products and training materials. 
  • Compile operational checklist from all stores and present findings to the Operations Director and Operations Services Director to identify stores with opportunities in delivering expected service experience. 

customer care specialist

  • Handled all customer service duties related to new or existing Utility accounts, service requests, securing deposits and service fees, submitting work orders, processing payments, establishing payment extensions, handling delinquent accounts and other customer service related functions by providing either face-to-face customer care and/or answering inbound customer calls.
  • Research customer accounts
  • Inform customers of all department procedures and policies
  • Monitored radio transmissions and dispatch emergency and other service requests to field

customer care specialist

  • Identify case issues and evidence needed, based on the analysis of charges and complaints.
  • Research, document, rate, or select alternatives for the best phone plan for the client.
  • Assist customers with special billing requests.
  • Receives food orders and verbal instructions as to food required by patron to prepare and cook food according to instructions.

customer care specialist

  • Handling 90+ calls daily, retrieving customer data, presenting relevant product information.  
  • Give accurate and appropriate information to answer questions, troubleshooting issues and resolve complaints.
  • Made reasonable procedure exceptions to accomodate unusual customer requests. 
  • Supports US cable company

customer care specialist

  • Provide information for the company’s products and services, explain the company’s policies, take order requests, answer questions, resolve complaints, or even make sales in certain situations, such as encouraging customers to upgrade to better products, or services.
  • Handles account that at risk of cancellation and porting out.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.  
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.  
  • Check to ensure that appropriate changes were made to resolve customers’ problems.  

customer care specialist

  • Communicate with customers via phone, email, booking platforms, social media, etc.
  • Contact customers as for their feedback.
  • Help customers to make choice among 15 appartments.
  • Write ads, booklets, rules, policies.

customer care specialist

  • Provides customer support relating their bank account information. 
  • Maintains confidentiality of client information by adhering to privacy and security guidelines established
  • Receives calls from providers in different health care facilities/health care settings.
  • Assist providers regarding patients health insurance benefits/coverage, eligibility and claims.

customer care specialist

  • Supporting and guiding customers
  • Online marketing
  • Attracts potential customers by answering product and services questions; suggesting information about other products and services.
  • Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed.

customer care specialist

  •  Successfully reactivated business with America Movil in Central America; Starting with 30% of their forecast to 50% in 8 months.
  • Defused customer concerns with exceptional conflict and problem resolution skills.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Streamlined operational efficiencies by managing accounts and contracts and processing system orders and cancellations.
  • Processed sales orders and handled administrative functions like bookkeeping, purchasing, tracking and credit applications.
  • Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
  • Coordinated shipments to maintain schedules.