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customer care specialist

  • Communicating with customers through various channels: : Freshdesk, Intercom,  Zendesk, qCRM.
  • Having a strong knowledge base of the product to provide correct information to the customers and making sure the usability is easy and understandable for them. 
  • Working with different Customer Support Software. 
  • Analyzing customer care feedback and recommending improvements in customer care services. 
  • Updating self-help documents so users can try to fix problems themselves. 
  • Trainingn new employes on providing assistance. 
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customer care specialist

  • Set up/tear down for University events and activities
  • Implement current strategies to manage the AV equipment.   
  • Provide assistance with any last minute set-ups, lock/unlock doors as needed, etc. 
  • Assist in the execution of University Commencement, the CCU Christmas party, Celebrate the Light, and other events as assigned.  
13

customer care specialist

  • Responded to customer inquiries via phone and email.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisting customers to appropriate departments for additional support or have a proper escalation.
  • Maximized customer satisfaction by organizing replacements and deliveries of Products/ Services.
14

customer care specialist

  • Using Storis to i.e. payments
  • Schedule/change deliveries and look up delivery times for external customers.
  • Helping customers with exchanges, returns, damaged items and warranty.
  • Confer with customers by telephone  provide information about products or services, cancel accounts, or obtain details of complaints.
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customer care specialist

  • Confer with customers though several mediums (telephone, chat and email) to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  •   Provide customers with all required information related to the company products and services 
  •   Apply FCR concept for all the customers’ inquires and complaints.
  •   Provide appropriate solutions and alternatives, while handling customer complaints and follow up to ensure resolution.