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compliance manager

  •  Ensure the tickets are assigned, acknowledged and resolved on time
  • In case of aging tickets, work with the Technical Tower leads to understand the delay and take the ticket to closure
  • Generate daily / weekly / monthly report and present it internally and with the client
  • Ensure the target ticket number is met every month 
  • Ensure the daily / monthly SLA and KPI is met
  • Ensure that all the requested changes have necessary data such as detailed test plan, change/release plan, back out / rollback plan in detail 

compliance manager

  • Worked with business leaders, product teams, technology experts and others to ensure proprietary loan processing system was compliant with applicable regulations.
  • Trained and advised internal staff and customers (Banks and Credit Unions nationwide) on new and existing regulatory requirements.
  • Identified areas of risk of non-compliance and offered solid solutions to mitigate risk.
  • Created and implemented a Compliance Program for Trust activities for a Bank client in addition to being the subject matter expert in lending regulations.  

compliance manager

  • Performed several compliance reviews and trained staff on applicable state and federal laws.