Collector Resume Examples

collector/ office administrator

  •  Answering multi-line telephone and directing calls.
  •  Receiving customer payments.
  •  Placing calls to past-due customers
  • Credit Application
  • Greet Customers
  • Sales assoc 

collector

  • Deal with customers diligently, courteously and professionally while collecting payments.
  • Initiate strategies for collection processes and procedures.
  • Negotiate payment plans.
  • Respond to customer inquiries.
  • Persuade customers diligently to pay past due amounts.

collector

  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Achieved performance goals on consistent basis.
  • Collected on past due accounts with average [Number] months delinquency.
  • Documented changes in accounts and on credit reports. 

collector/team leader

  • Make collection calls, inbound & outbound (3rd Party)
  • Create plans for repayment with customers that suited their expenses and worked for our client
  • Achieve monthly collection targets
  • Help management staff with training sessions
  • Handle escalated calls
  • Help achieve department bonus targets set by the client

senior collector

  • Demonstrate past success as a loss mitigation negotiator or late stage collector.
  • Methodically present options and mitigation terms to customers
  • Partnered with customers to find a resolution to delinquent mortgage accounts, through full payments to cure delinquency or referring account for further loss mitigation assistance
  • Prepared and implemented individualized performance development plan to ensure success throughout the quarter
  • Developed help aids for peers based upon my best demonstrated practices
  • Served as a single point of contact in the 120+
  • Account Ownership queue which requires extensive knowledge of the organization, products, goods and services

collector

  • Maintained patient account balances based on required time frames 
  • Managed delinquent accounts initiating collection procedures as required 
  • Advised in resolution of customer billing issues through typical inquiries 
  • Worked with customers to establish patient payment plans 
  • Ensured medical collection activity was conducted as per company local and state guidelines 
  • Reported patient and payer credit balances on monthly basis

senior collector

  • Outbound Collection Executive For US Based Credit Card Company (American Express).
  • Setting Up Payment Arrangement Based On Customer’s Financial Status.
  • Offering A Lump-sum Amount To Settle The Account.
  • Following Up To Check If The Customer Can Pay The Balance In Full.

collector

  • Keeping track of assigned accounts to identify outstanding debts.
  • Negotiate payoff deadlines or payment plans.
  • Call cardholders to collect debts.
  • Resolve issues with credit card.

collector

  • Submit delinquent accounts to the local Circuit Clerk offices. 
  • Making collection calls to delinquent account holders.
  • Conducting outside collections when necessary.
  • Connect cardholder with customer service to resolve issues.

collector

  • Constantly staying on the phones with customer.
  • Making inbound and outbound calls.
  • Working at a very fast pace.
  • Suggest and check, locations, and listing formats to customers lacking details or complete information.
  • Resolve customers complaints or answer any questions regarding policies and procedures.
  • Making sure the customers payment is made on time as should.