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collector/ office administrator

  •  Answering multi-line telephone and directing calls.
  •  Receiving customer payments.
  •  Placing calls to past-due customers
  • Credit Application
  • Greet Customers
  • Sales assoc 


  • Deal with customers diligently, courteously and professionally while collecting payments.
  • Initiate strategies for collection processes and procedures.
  • Negotiate payment plans.
  • Respond to customer inquiries.
  • Persuade customers diligently to pay past due amounts.


  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Achieved performance goals on consistent basis.
  • Collected on past due accounts with average [Number] months delinquency.
  • Documented changes in accounts and on credit reports. 

collector/team leader

  • Make collection calls, inbound & outbound (3rd Party)
  • Create plans for repayment with customers that suited their expenses and worked for our client
  • Achieve monthly collection targets
  • Help management staff with training sessions
  • Handle escalated calls
  • Help achieve department bonus targets set by the client

senior collector

  • Demonstrate past success as a loss mitigation negotiator or late stage collector.
  • Methodically present options and mitigation terms to customers
  • Partnered with customers to find a resolution to delinquent mortgage accounts, through full payments to cure delinquency or referring account for further loss mitigation assistance
  • Prepared and implemented individualized performance development plan to ensure success throughout the quarter
  • Developed help aids for peers based upon my best demonstrated practices
  • Served as a single point of contact in the 120+
  • Account Ownership queue which requires extensive knowledge of the organization, products, goods and services