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collection specialist

  • Collect payments on customer past due bills.
  • Managed customers who are resistant to agent contact by remaining polite, honest and firm.
  • Handled outbound and inbound calls daily with goal of collecting owed debt. 
  • Monitors the Loss Mitigation workout process through its completion, including borrower follow-up. 
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collection specialist

  • Monitors progress of accounts in foreclosure and interacts with attorneys to ensure appropriate timelines are met. 
  • Works and negotiates with legal, real estate and other professionals to minimize foreclosure losses. 
  • Prepares in-house documents necessary for workouts, loan modifications, short sales, deed in lieu of foreclosure and other programs. 
  • Prepares and submits MI claims for recovery and follows up on outstanding reimbursements.
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collection specialist

  • Find and contact clients to ask about their overdue payments.
  • Process payments and refunds.
  • Resolve billing and customer credit issues.
  • Prepares foreclosure auction bidding worksheets.
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collection specialist

  • Coordinates approval from Investors on Loan Modifications, Short Sales and Deed in Lieu of Foreclosure and submits all required documentation to appropriate investors/guarantors to ensure regulatory compliance. 
  • Submits borrower documentation, as necessary, for foreclosure prevention alternative workouts to Investors/guarantors.  
  • Monitors status of investor/guarantor review for applicable foreclosure prevention alternative requests.
  • Develop overall functional knowledge of Customer Loan Management Services (CLMS). 
  • Support all CLMS departments and sections as needed and/or assigned, cross training in all functions and provide backup as necessary.