Client Services Manager Resume Examples

client services manager

  •  Customer Service
  •  Application Processing to various Lenders providing supporting and statutory documentation
  •  File Management – ‘End to End’ process. Regular contact with the client and Financial Institution to ensure a seamless process with attention to detail and prioritizing tasks
  •  Client Review – Retention, Marketing and sales
  •   Ensuring that the client has a pleasurable experience through various communication sources
  •    Passion to deal with new and existing clients – giving high priority to client satisfaction measured by Client surveys
  •   Assist Principal

client services manager

  • Promote a positive response to Pickwick and its services through sound technical and commercial knowledge, professional and positive presentation, and reliable and timely fulfilment of undertakings to clients.
  • Maintain close professional relationships with client organisations at various levels as appropriate.  Attend and document client meetings, inspections, presentations and negotiations as required. 
  • Work as a team with other CSM’s and assist where required.
  • Proactively address any client issue that has been raised.  This includes complaints which present an opportunity to improve the client relationship.
  • Develop service delivery plans, management and labour structures for existing and new contracts.
  • Ensure the successful transition of new contracts and provide analysis and operational solutions to relevant staff.
  • Ensure regular site inspections are conducted as required and that QA’s are accurately completed, signed-off and dated.

client services manager

  • Acted as liaison between SGS Laboratory personnel and the client.
  • Prepared cost proposals within the required turnaround time utilizing a strong familiarization with USP, EP, JP, and ACS methods as well as cGMP, cGLP and SOP regulations.
  • Monitored SGS activities against quoted project scopes while maintaining high customer satisfaction through technical support and timely communication. 
  •   Responsive to client request/ enquiries within stipulated time frame.

client services manager

  • To cold call new prospects and set up a first appointment 
  • To book at least 10 appointments for the week
  • To complete a fact find and qualify whether clients are in a position to receive financial advice
  • To manage existing relationships and ensure a great customer experience

client services manager

  •   Proactive and professional customer focused communication
  •   Liaising with client Solicitor or representative and Financial Institution
  •     Assisting clients and Referring to appropriate areas depending on their need
  •   Manage new and existing clients through client care program

client services manager

  • Personally developed the Client Services function into a department with professionals that facilitated the transformation of a business startup to a recognized industry leader within its space. 
  • Provided value added services that ensured the proper utilization of the Wiznet product. Created, implemented and executed training programs and client relations designed to train judges, court administrators and attorneys. 
  • Improved communication between key players in the sales effort by effectively networking nationwide sales offices to streamline communication and enhance client relations. 
  • Played a key role in new business development by driving a rebranding and re-marketing of the corporate image, website and product line.
  • Supported sales team initiating and closing government contracts projected to produce $30 million in revenue. 

client services manager

  • Coordinated department transition from Vancouver, Canada to Antigua
  • Managed client service department of 5
  •  Personally managed the account of the company’s top client – Sportsbook.com (Sporting Bet)
  •   Weekly reporting

client services manager

  • Onboard clients to new Human Resource Management System.
  • Provide client training during client visits.Create training modules
  • Create video tutorials
  •   Multi tasking

client services manager

  • Demonstrated history of taking ownership and resolving customer issues
  • Experience in managing motor claims or an understanding of the claims process.
  • Proven ability to build rapport with customers
  • Exceptional customer service skills and communication skills
  • Effective workload management and ability to prioritise tasks
  • High attention to detail, be confident in negotiating with stakeholders and clear decision-making skills

client services manager

  • Accurately researched and resolved customers service issues or billing complaints by performing activities such as  refunding money, or adjusting bills.
  •  Resolve service or technical issues for customers by asking clear and specific questions.
  •  Work autonomously
  •  Co ordinate Pre and Post client requirements