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client service manager

  • Work with banks and internal departments to research issues and answer questions
  • Serve as the point of contact for clients who have bill pay-related questions and provide assistance and customer service to those clients
  • Contacted referrals of employees to increase recruiting efforts
  • Promoted available products and services to customers during service, account management, and order calls leading to upsell of available sales offers. 

client service manager

  • Managing a portfolio of Multinationals like Unilever Pakistan, Telenor Pakistan, Pepsi Cola, L’Oreal Pakistan, Procter & Gamble and others.
  • Delivered in-store & on-store Branding Solutions and managed multiple Brand Launches like Easy Paisa, 
  • Persona, 
  • L’Oreal Paris, 
  • Garnier, 
  • Sting, 
  • Lux Velvet, 

client service manager

  • Listening to customer requirements and presenting appropriately to make a sale 
  • Maintaining and developing relationships with existing customers in person and via telephone calls and emails 
  • Responding to incoming email and phone enquiries 
  • Reviewing our own sales performance, aiming to meet or exceed targets 
  • Motivating people to migrate to different countries mainly Australia, Canada,New Zealand etc. on Permanent Residency (PR). 
  • Evaluating clients’ eligibility as per the Immigration laws and guidelines of different countries and giving timely advice on requirements and other criteria like clearing PTE, IELTS, or mandatory financial requirements, etc. 
  • Maintains professional and technical knowledge. 

client service manager

  • Provided Client service support for FISERV Banklink Cash management solutions for 28 banks, recommended in ranking order system defects and enhancements priorities along with deepening the FISERV relationship successfully.
  • Supported Territory Sales Executive when needed.
  • Vim Liquid dish-wash, 
  • Brawn, 

senior client service manager

  • Represent as first point of contact for clients  
  • Serves as an escalation point of contact for customer and assigns issues to Technical Support team or Software Delivery team as appropriate  
  • Provides significant business value to the client and is a trusted advisor who effectively maintain close working relationships with senior client managers  
  • Proactively contacts assigned clients to gauge satisfaction levels and needs/challenges 
  • Responsible for client communications and conflict resolution 
  • Assist and execute account management plan  
  • Review and coordinate with internal department on clients’ queries. Example: RFC (Request for Change); Request for Proposal (RFP); Quality; Technology; Finance