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1

client service manager

  • Managed a caseload of 45-50 clients
  • Supervise field staff of 55 technicians
  • Provide exceptional customer service to our vendors, employees, and clients.
  • Create and manage schedules for employees
  • Coordinate with payroll to ensure employees are paid properly and in a timely manner
  • Recruited potential therapists using IndeedScreened therapists with hiring manager; also conducted interviews and negotiated pay rates
  • Provided strategies for recruiting in certain markets within our territory
2

client service manager

  • Coordinate with insurance providers to obtain authorizations for services
  • Coordinate with BCBA’s to ensure treatment plan other clinical documents are approved by the insurance.
  • Coordinate with Billing to work out payment options for clients’ families.
  • Assisted with recruiting functions as well
  • Knowledge of Private Insurance rates and regulations was essential in this role
3

senior client service manager

  • Received and processed documents and requirements from clients.
  • Briefed and assisted client’s requirements to the creative department.
  • Prepared and presented the design layouts to clients and communicated with clients.
  • Helped held the client’ new products to launch in marketing, promotion marketing sales, enhanced public relations, held promotion events and activities.
4

client service manager

  •  Responded to customer requests with friendly, knowledgeable service and support. 
  • Researched complex problems and resolved issues in a timely manner.
  •  Worked with the management team to implement the proper division of responsibilities. 
  • Politely assisted customers in person and via telephone. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. 
  •  Actively pursued personal learning and development opportunities.
  •  Dedicated to continuously improving sales abilities and product knowledge.
  • Provided an elevated customer experience to generate a loyal clientèle
5

client service manager

  • Developed and maintained healthy client relationships resulting in long term loyalty to the services and good referencing.
  • Scheduled sales visits in assigned territories to help the client with their queries.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service. 
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls. 
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs. 
  • Compiled customer feedback and recommended service delivery improvements to management. 
  •  Facilitated inter-departmental communication to effectively provide customer support reducing the friction of inter-department work.