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1

client service coordinator

  • Communicate pet history from customer to doctor. 
  • Take orders, cancel accounts, and obtain details of complaints.
  • Set up appointments for checkups and scheduled veterinary consultations and surgical visits for many animals every day.
  • Supervised the waiting area, mopping the floors, rearranging magazines and maintaining the room.
2

client service coordinator

  • Directed personnel training and mentored team members to promote productivity, accuracy and commitment to friendly client servicing
  • Completed documentation and logs each day and generated weekly reports detailing activities to submit to superior 
  • Oversaw team members customer service delivery and assisted in ensuring excellent service
  • Scheduled appointments with relevant personnel to handle specialised customer needs
  • Coordinated front office duties, including customer service and client scheduling
3

client service coordinator

  • Confer with customers by telephone or in person to provide information about automotive loans and leases, assist with transfer of lease from one client to another, cancel accounts, or obtain details of complaints.
  • Contact customers to respond to inquiries or to notify them of results of credit checks and approvals.
  • Complete contract forms and prepare change of address records, using computers.
  •  Function as General Support for the first four months.
4

client service coordinator

  • Supervise remote and onsite employees who eFile for several clinics across the country.
  • Communicate with client contacts via email or phone. 
  • Maintain HIPPA security at all times.
  • Navigate EHR systems for eFiling and auditing. 
  • Manage and maintain compliance regulations that are set internally and externally. 
  • Updating and analyzing excel reports daily. 
  • Set and achieve improvement goals for myself, individuals and the team as a whole. 
5

client service coordinator

  • Started out as a personal care attendant and was promoted into the coordinator position August, 2016. 
  •  Handling Reports Rating InvestigationSending email and calling the client/supplier to assure complains are being addressed.
  • Sending weekly updates to Bertrand Mene, Stanislas Teisseire and Hollis Zhong.
  • Coordinate schedules and rotate reps accordingly  for staffing.