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claims clerk

  • Assemble information from various systems. 
  • Organize incoming and outgoing digital and traditional mail. Answering all customer queries in a timely and efficient manner 
  • Regulate claim files and varied duties. 
  •  Delivered exceptional customer service to policyholders by communicating important information and patiently listening to all issues. 
  • Read over insurance policies to ascertain levels of coverage and Clarify coverage of losses to policyholders. 

claims clerk

  • Type office memos.
  • Interacting with Agents, Brokers, Branches and Repairers via phone, fax and email.
  • Filing, Scanning and Typing of letters and documents requested by Manager, Agents, Brokers, Branches etc.  
  • Assisting clients with Motor Accident Claims and Personal Injuries Claims. 
  •  Registration of Claims onto IT System and maintaining manual claims register of incoming and outgoing claims. 
  • Appointing of Adjusters and Investigators. 
  • Entering of payments and closing claim files on the IT System. 

claims clerk

  • Preparation of letters for Claims, Directors and Office of the Financial Ombudsman. 
  • Surveying vehicles & Adjustment of claims. 
  • Tracking of files for various departments. 
  • Negotiation of settlement figures for all claims Motor, Personal Injuries Claims and Subrogation.
  • Preparation of settlement figures for claimants/Agents or Branches when necessary.
  • Preparation of documents for Subrogation and Recoveries of Money.
  • Premium account checks for Insured Clients.