- Assemble information from various systems.
- Organize incoming and outgoing digital and traditional mail. Answering all customer queries in a timely and efficient manner
- Regulate claim files and varied duties.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to all issues.
- Read over insurance policies to ascertain levels of coverage and Clarify coverage of losses to policyholders.
- Type office memos.
- Interacting with Agents, Brokers, Branches and Repairers via phone, fax and email.
- Filing, Scanning and Typing of letters and documents requested by Manager, Agents, Brokers, Branches etc.
- Assisting clients with Motor Accident Claims and Personal Injuries Claims.
- Registration of Claims onto IT System and maintaining manual claims register of incoming and outgoing claims.
- Appointing of Adjusters and Investigators.
- Entering of payments and closing claim files on the IT System.
- Preparation of letters for Claims, Directors and Office of the Financial Ombudsman.
- Surveying vehicles & Adjustment of claims.
- Tracking of files for various departments.
- Negotiation of settlement figures for all claims Motor, Personal Injuries Claims and Subrogation.
- Preparation of settlement figures for claimants/Agents or Branches when necessary.
- Preparation of documents for Subrogation and Recoveries of Money.
- Premium account checks for Insured Clients.