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call center customer service rep

  • Answer inbound calls an average of 60 calls per day 
  • Collect payments first party insurance 
  • Handle medical and dental insurance 
  • Review claims with customers as well as their EOB 
  • Send request to have EOB mail or email to customer
  • Mail or email customer ID cards and benefits documents and bill 
  • Transfer calls to the right department

call center customer service rep

  • Help customers cancel policy 
  • Resolve any issues customer is having regarding their policy 
  • Send escalation to higher department to fix any errors made to their account
  • Positive attitude