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6

billing specialist

  • Inbound calls
  • Processing billing payments
  • Placing orders
  • Returns 
  • Exchanges 
  • Upselling
7

billing specialist

  • Using Salesforce to analyze the customer accounts and their information.
  • Using Zuora to review customers subscriptions and to solve billing and payment issues.
  • Reviewing Quotes, Opportunities, Sales Orders & Orders for alignment.
  • Using autorize.net, Business View Global,  Zuora & Salesforce for recording and responding of Chargebacks.
  • Working with Customer Success Managers on Customized Invoicing and Auditing domain.
  • Working on different projects overtime. 
  • Interface with the Sales, Deal Desk, Returns and Fulfillment team to ensure rapid issue resolution.
8

billing specialist

  • Use computers for various applications, such as database management or word processing to create, maintain, and enter information into databases.
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as
  • Conduct searches to find needed information, using such sources as DPS and Syncada
  • Prepare invoices and reports using different applications and databases.
  • Run daily reports to retrieve shipments which need billed.
  • Confer with agents by telephone or email to determine rates for service as provided on invoices.
  • Answer agent questions regarding problems with their accounts and give them information regarding payment status.
9

billing specialist

  • Receive payments from Insurance and post amounts paid to Patients accounts 
  • Answer Patients questions regarding problems with their accounts.
  • Contact insurance companies to check on status of claims payments and submit appeal narrative for denial on claims.
  •  Prepare and submit clean claims to various insurance companies.
  • Prepare pre-estimate for various Insurance to assure proper patient portion such as for General,Orthodontic, Oral surgery procedures.
  • Review Dr clinical notes in order for them to match with the treatment render
  • Sent statements to patient once payment is enter
10

billing specialist

  • Helping with Customer Satisfaction
  • Real time problem solving
  • Information processing
  • Perform general office duties, such as answering telephones