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back office executive

  • Answer and assist FOH-CSR calls regarding customer’s transfer status and service order request
  • Handling a transfer objection and rejection
  • Organizing a service order for a customer
  • Setting-up an appointment with the distributor for immediate re-connection after hours 
  • Making an outbound call to the customer to advise them about the status of their transfer request 
  • Responding to other retailer’ email
  • Sending emails to other retailers to ask approval for winning back the site 
27

back office executive

  •  Responsible for handling the front office work and attending to customer quires. 
  • The individual also generates sales enquirers and supports service functions then follow up calls for after sales service 
  •  maintain an effective tracking system to record all feedbacks and complaints from customers in the system in a prescribed OEM format 
  •  software or format used for sales and marketing presentations, reporting and surveys like MS PowerPoint, MIS and FDBMS
  • maintain sales stock report daily basis , monthly sales report using MIS . 
28

back office executive

  •  Answered and managed incoming and outgoing calls while recording accurate
  • Assists in the training and supervision of student workers
  • Performs diversified clerical duties which may include but are not limited to
  • Assisting in the implementation of administrative procedures to help achieve organizational goals
  • Assists Chairperson with all budget-related tasks, including placing orders from general departmental budget, transferring funds, and maintaining accurate records using Banner
29

back office executive

  • Handled Customer representative team which is including of 15 team members.
  •  Responsible for Data Maintenance Reports .
  • Responsible for Leads Generation Reports of CSR Teams given by  Team Leader.
  • Responsible for effectively convey to customers during verifications of all leads of customers and also done work of Team Leader
30

back office executive

  • Database file creation to maintain all records of Company export items. 
  • Maintain & create MIS file of all orders .  
  • Follow up with customer by mail for customer order related any issue.
  • Making Proforma Invoice, Commercial Invoice and shipping documents etc. 
  • Work as a team leader 
  • Trained new  employee 
  • Documentation using MS-Excel ,  MS- Word , Ms-power point etc.