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assistant branch manager

  • Assist branch manager in daily operations. 
  • Responsible for interviewing and hiring branch staff and scheduling. 
  • Oversaw and directed branch production. 
  • Assisted members to ensure that their financial needs are being met. Process loan applications and review credit reports to maximize lending potential. Cross-sell credit union products and services to new and existing members. 
  • Open new accounts. Ensure that branch goals are being met. 
  • Supervise tellers and ensure that branch is within compliance of all federal regulations and company policies. 
  • Assist the branch manager with any additional duties as required.
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assistant branch manager/acting branch manager

  • Generate revenue by achieving sales target
  • Overseeing the flow of cash by the Branch administration office and financial instruments.
  • Collecting, interpreting and reviewing financial information of cashiers, petty cash, delivery etc.
  • Producing financial reports related to budgets, account payables, account receivables and expenses of the Branch.
  • Reviewing, monitoring and managing budgets.
  • Develop and maintain Sefalana organisations processes and procedures ensuring they are applied with the aim of achieving the company objectives in terms of revenue, service quality and profitability.
  • Organise and supervise the activity of the customer service and agent support departments to create quality framework and retain customers.
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assistant branch manager

  • Served as branch team role model for achievement of sales goals 
  • Facilitated development with main office personnel of various Commercial and Trust banking referral partnership opportunities 
  • Resolved customer issues as needed or teamed with appropriate team resources for resolution 
  • Tracked and reported weekly sales outcomes of all product, service and referral categories
  • Oversaw branch’s delivery of customer service 
  • Supervised branch in the absence of the Branch Manager 
  • Coached branch staff to achieve sales and service results. Assisted in keeping branch in compliance with all internal and governmental policies and procedures
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assistant branch manager

  • Attending to customer enquiries, problems and complaints to satisfy the needs and wants of customers to retain customers. 
  • Sales management- monitor the branch sales performance that is week to date, month to date and year to date sales growth.
  • Monitoring supplier products and services for compliance with quality standards.
  • Maintain records of supplier quality measurements and service agreements.
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assistant branch manager

  • Ensuring that customer orders are fulfilled in a timely and satisfactory manner, so customers return and refer the business to other potential customers
  • Inventory and stock management- comply and adherence to the inventory procedures and make sure employees follow the same procedure without fail.
  • Verifying and signing for orders (approval of orders) furthermore confirm with the relevant stakeholders weather orders were received.
  • Sales management- monitor the branch sales performance that is week to date, month to date and year to date sales growth.
  • Liaise with both internal and external stakeholders for opportunities of sales and margin growth.
  • Ensuring that shrinkage safety procedures are adhered and addressing problem of shrinkage.
  • Employee development- responsible for personal growth of employees inbound by providing training to employees who seem confused or underperforming their duties.