Application Support Manager Resume Examples

application support manager

  • Administer and provide technical support for general back end office systems, employee self-service (ESS) applications, intranet, and airlines systems to resolve issues
  • Administer all change requests, new system implementation, version upgrades and ensure effective implementation
  • Administer all implementation issues and generate short-term resolution, as well as long term preventive measures for development
  • Publish SOP for supported applications and systems
  • Coordinate with vendors, business users and provide technical assistance for all applications 
  • Conduct and facilitates User Requirement Study (URS) workshops
  • Prepare and provide training to end users on the supported systems 

application support manager

  • IT Partner engagement
  • Recruit, direct, retain and develop IT staff members
  • IT project feasibility study/ Proof of concept
  • Develop a detailed IT project plan, monitor, track and update progress
  • Assist in develop a detailed IT project plan; Monitor, track and update progress of the plan
  • Implement IT project as assigned, including deploy the said project on to operational phase
  • Prepare and collect system requirement, functional specification, UAT sign off and project sign off document

application support manager

  • Prepare and manage the solutioning of general back end office system enhancement  
  • Maintain and update system documentations in the Intranet system
  • Prepare monthly SLA report to IT senior management team
  • Assist in the departmental management strategy and budget planning

application support manager

  • Plan and manage resources for the assigned project(s)
  • Evaluate and assess result of the IT project as assigned
  • Manage and provide solution for Incidents