front desk supervisor Resume Examples

You help keep hotels running in your role as front desk supervisor. You clean the hotel lobby, welcome all guests and visitors, work with other hotel staff members to upkeep rooms, and collect payments at the end of guest stays. You list these skills and many others on your front desk supervisor resume, but you have not heard from recruiters. Why is that? Perhaps your submission is not as strong as it could be. You have little time to impress hiring managers and encourage them to schedule an interview with you, so you must make every word count. That means including metrics when you can, using action words in bullet lists, adding keywords, and customizing skills according to specific company needs. Do not feel down if you cannot nail the look and feel of your submission; front desk supervisors in their first position and those with more experience than you all fight to overcome the resume-writing hurdle. We are here to help with a resume sample, professional writing tips, and a template from expert resume writers. Show recruiters you have more than what it takes for the position you want.

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Professional Summary

Personable, dependable, honest leader offering 20 years of success as Supervisor within worldwide hotel organizations, travel agents, Airlines, Domestic airlines. Passion for delivering excellent customer service at every interaction; dedicated to progressing my career within the hospitality industry.

Employment history

Front Desk Supervisor, Torphy-Harvey. North Freemanton, Montana

Oct. 2001 – Present

Greet, register, and assign rooms to guests of hotels or motels.
Verify customers' credit, and establish how the customer will pay for the accommodation.
Contact housekeeping or maintenance staff when guests report problems.
Make and confirm reservations.
Issue room keys and escort instructions to bellhops.
Keep records of room availability and guests' accounts, manually or using computers.
Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
Compute bills, collect payments, and make change for guests.
Record guest comments or complaints, referring customers to managers as necessary.
Review accounts and charges with guests during the check out process.
Transmit and receive messages, using telephones or telephone switchboards.
Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.

Plan, schedule or supervise the work of other employees.
Date-stamp, sort, and rack incoming mail and messages.
Arrange tours, taxis, or restaurant reservations for customers.

Sales Manager, Howell, Jakubowski and Heller. South Stephan, New Jersey

Dec. 1996 – Jun. 1997

Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate or other subjects of sale.
Resolve any problems with itineraries, service, or accommodations.
Sell travel packages.
Plan tour itineraries, applying knowledge of travel routes and destination sites.
Lead individuals or groups to tour site locations and describe points of interest.
Pay bills and record checks issued.
Attend to special needs of tour participants.
Give advice on sightseeing and shopping.
Provide tourists with assistance in obtaining permits and documents such as visas, passports, and health certificates, and in converting currency.
Set up camps, and prepare meals for tour group members.

Education

South North Carolina Institute, West Iveyborough, Montana

English as a Second Lenguage, Jun. 2003

North Utah University, Port Scottview, Arizona

Web Development, Words, Cobol Gral Programs, technology, Jul. 1997

Johns College, North Mariahfort, South Dakota

Associate of Arts, management of hotel and tourism, Feb. 1995

South Lebsack, New Newtonview, North Carolina

Executive Administrative Secretary, Administration, Nov. 1992

Skills

Management

Experienced

Customer Service

Expert

Computer skills

Experienced

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Andrew Smith

Phone: (000) 000-0000

Email: [email protected]

Address: 287 Custer Street, Hopewell, PA 00000

Professional Summary

Trustworthy, dependable, responsible, and energetic person with eighteen years of experience in a administrative environment. Dedicated, tireless professional with a keen ability to maximize both time and business efficiencies. Well-organized with in-depth technical knowledge and keen attention to detail. Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills (bi-lingual) and ability to build and cultivate relationships to drive business retention.

Employment history

Dec. 2004 – Present West Jarrod, Texas

Front Desk Supervisor, Morar, Anderson and Koss

Interviewing new candidates for hire.
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling stays.
Greet persons entering the hotel, determine nature and purpose of visit, and direct or escort them to specific rooms.
Receive payment and record receipts for hotel services.
Transmit information or documents to customers, using computer, mail, or fax machine.
Hear and resolve complaints from existing guests or prior guests.
Schedule stays, short term and long term.
File and maintain records.
Provide information about establishment, such as locations, or services provided and maintain and update appointment calendars.
Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Create, maintain, and enter information into databases.
Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
Maintain scheduling and event calendars.
Make copies of correspondence or other printed material.
Check and confirm daily record sheets, guests accounts, and daily reservations.

Feb. 2008 – Present North Laurenabury, New Hampshire

Head Of Housekeeping, Moen LLC

Manage daily activities of housekeeping department to include appropriate cleaning of all rooms.
Planning, organizing, and directing team members to ensure the highest degree of guest satisfaction.
Purchase, Re-order, and maintain housekeeping supplies and inventory.
Recruit, schedule, and train all new housekeeping staff members.

Education

Jun. 1987

High School Diploma

Eastern Zemlak - Port Vernita, New Mexico

Skills

Office Administration

Experienced

Records and database entry

Experienced

Payroll and scheduling

Experienced

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Andrew Smith

Phone: (000) 000-0000

Email: [email protected]

Address: 287 Custer Street, Hopewell, PA 00000

Professional Summary

Recent graduate with an BBA and 2 years of experience in hotel operations including guest services, concierge, sales, and guest relations. Responsible, disciplined leader dedicated to delivering results that contribute to the overall success of hotels and rental properties. Actively seeking a management role within a growing hotel chain where I can utilize world-class leadership and customer service skills to make an immediate impact.

Employment history

Feb. 2017 – Present New Contessaside, Florida

Front desk Supervisor, Cronin and Sons

Resolve customer complaints regarding sales and service.
Greet, register, and assign rooms to guests of hotels or motels.
Verify customers' credit, and establish how the customer will pay for the accommodation.
Contact housekeeping or maintenance staff when guests report problems.
Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
Make and confirm reservations.
Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
Monitor the revenue activity of the hotel or facility.
Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
Train staff members.
Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.
Coordinate front-office activities of hotels or motels, and resolve problems.
Participate in financial activities such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.
Collect payments and record data pertaining to funds and expenditures.
Manage and maintain temporary or permanent lodging facilities.
Prepare required paperwork pertaining to departmental functions.
Receive and process advance registration payments, mail letters of confirmation, or return checks when registrations cannot be accepted.
Assign duties to workers, and schedule shifts.
Show, rent, or assign accommodations.
Develop and implement policies and procedures for the operation of a department or establishment.

Sep. 2013 – Oct. 2014 Rockyview, Idaho

Back Of The House Management, Huels-Farrell

Inspect supplies, equipment, or work areas to ensure conformance to established standards.
Supervise or coordinate activities of cooks or workers engaged in food preparation.
Instruct cooks or other workers in the preparation, cooking, garnishing, or presentation of food.
Record production or operational data on specified forms.
Plan, direct, or supervise the food preparation or cooking activities of multiple kitchens or restaurants in an establishment such as a restaurant chain, hospital, or hotel.
Prepare and cook foods of all types, either on a regular basis or for special guests or functions.
Determine production schedules and staff requirements necessary to ensure timely delivery of services.
Recruit and hire staff, such as cooks and other kitchen workers.
Meet with customers to discuss menus for special occasions, such as weddings, parties, or banquets.
Coordinate planning, budgeting, or purchasing for all the food operations within establishments such as clubs, hotels, or restaurant chains.
Demonstrate new cooking techniques or equipment to staff.
Arrange for equipment purchases or repairs.
Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning.
Order, receive, or stock supplies or retail products.
Describe menu items to customers or suggest products that might appeal to them.

Education

Feb. 2016

BBA: Business Management

Kutch Institute - North Talia, Minnesota

Skills

Customer Service

Experienced

Office Tasks

Experienced

Calm And Collective

Expert

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More Job Descriptions for front desk supervisor Resumes

front desk supervisor, night audit clerk

Authorize guest
Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor.
Schedule client appointments.
Participate in case reviews, consulting with the team caring for the client, to evaluate the client’s needs and plan for continuing services.