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customer service director: Resume Samples & Writing Guide
Employment history
Senior Customer Service Director, Apple Cupertino, California
January 2020 – Present
- Liaise with other departments to ensure customer service needs are met
- Resolve customer complaints and escalations in a timely manner
- Develop customer service strategies to increase customer loyalty
Associate Customer Service Director, Walmart Bentonville, Arkansas
January 2019 – December 2019
- Monitor customer service team performance and ensure service standards are met
- Manage customer service staff, including hiring, training, and evaluating performance
- Oversee customer service operations and ensure customer satisfaction
Entry Level Customer Service Director, Google Mountain View, California
July 2017 – December 2018
- Monitor customer service metrics and trends, and develop strategies to improve customer service
- Liaise with other departments to ensure customer service needs are met
- Develop and implement customer service policies and procedures
Education
University of Wisconsin, Madison, Wisconsin
MD in Office Administration, May, 2017
University of Wisconsin, Madison, Wisconsin
Bachelor of Arts in Human Resources Management, May, 2013
Skills
Teamwork
Critical Thinking
Planning
Documentation
Research
Creativity
Analytical
Teamwork
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Professional Summary
A highly motivated and experienced Customer Service Director with a proven track record of success in the administrative and clerical field. An expert in problem-solving and customer relations, able to provide superior service and satisfaction.
Employment history
Lead Customer Service Director, JPMorgan Chase New York, New York
August 2013 – Present
- Establish and maintain relationships with customers
- Resolve customer complaints and escalations in a timely manner
- Develop customer service strategies to increase customer loyalty
Customer Service Director, General Electric Boston, Massachusetts
March 2012 – July 2013
- Manage customer service budgets and resources
- Monitor customer service activities and recommend process improvements
- Liaise with other departments to ensure customer service needs are met
Entry Level Customer Service Director, Apple Cupertino, California
August 2011 – February 2012
- Monitor customer service metrics and trends, and develop strategies to improve customer service
- Develop customer service strategies to increase customer loyalty
- Resolve customer complaints and escalations in a timely manner
Education
University of Illinois, Urbana, Illinois
Bachelor of Science in Accounting, July, 2011
Skills
Stress Management
Listening
Relationship Management.
Data Analysis
Organization
Negotiation
Teamwork
Public Speaking
Employment history
Senior Customer Service Director, Walmart Bentonville, Arkansas
June 2023 – Present
- Monitor customer service team performance and ensure service standards are met
- Manage customer service budgets and resources
- Develop customer service training materials and programs
Customer Service Director, JPMorgan Chase New York, New York
January 2022 – June 2023
- Monitor customer service team performance and ensure service standards are met
- Analyze customer feedback and develop strategies to address customer concerns
- Monitor customer service activities and recommend process improvements
Entry Level Customer Service Director, CVS Health Woonsocket, Rhode Island
July 2021 – December 2021
- Identify customer service improvement opportunities
- Liaise with other departments to ensure customer service needs are met
- Manage customer service staff, including hiring, training, and evaluating performance
Education
Cornell University, Ithaca, New York
Human Resources, May, 2021
Skills
Business Acumen
Documentation
Teamwork
Financial Management
Time Management
Creativity
Computer Literacy
Organization
Employment history
Chief Customer Service Director, Google Mountain View, California
June 2021 – Present
- Monitor customer service metrics and trends, and develop strategies to improve customer service
- Develop customer service training materials and programs
- Develop and implement customer service policies and procedures
Associate Customer Service Director, Microsoft Redmond, Washington
June 2020 – May 2021
- Resolve customer complaints and escalations in a timely manner
- Identify customer service improvement opportunities
- Liaise with other departments to ensure customer service needs are met
Junior Customer Service Director, JPMorgan Chase New York, New York
December 2018 – May 2020
- Monitor customer service metrics and trends, and develop strategies to improve customer service
- Monitor customer service team performance and ensure service standards are met
- Develop customer service strategies to increase customer loyalty
Education
University of Maryland, College Park, Maryland
Master of Science in Human Resources Management, October, 2018
University of Maryland, College Park, Maryland
Bachelor of Science in Human Resources Management, October, 2014
Skills
Adaptability
Conflict Resolution
Risk Management
Teamwork
Public Speaking
Organization
Planning
Research
Employment history
Chief Customer Service Director, Apple Cupertino, California
January 2023 – Present
- Manage customer service staff, including hiring, training, and evaluating performance
- Identify customer service improvement opportunities
- Monitor customer service team performance and ensure service standards are met
Customer Service Director, Bank of America Charlotte, North Carolina
January 2022 – December 2022
- Develop and implement customer service policies and procedures
- Develop customer service strategies to increase customer loyalty
- Manage customer service staff, including hiring, training, and evaluating performance
Junior Customer Service Director, CVS Health Woonsocket, Rhode Island
January 2021 – December 2021
- Create and maintain customer service documentation
- Analyze customer feedback and develop strategies to address customer concerns
- Manage customer service staff, including hiring, training, and evaluating performance
Education
Stanford University, Stanford, California
MD in Medical Office Administration, November, 2020
Stanford University, Stanford, California
Bachelor of Arts in Office Administration, November, 2016
Skills
Technical
Critical Thinking
Reliability
Coaching
Attention to Detail
Analytical
Technical
Decision Making
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customer service director Job Descriptions; Explained
If you're applying for an customer service director position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.
When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.
1
customer service director
- Implemented and integrated Zendesk customer support system with email and phone support across three distinct E-commerce stores
- Managed and supervised a team of 7 customer support agents, responding to hundreds of emails and calls each day.
- Executed 7 distinct wholesale deals with affiliate sellers totaling $15k across all sales combine
- E-commerce stores grossed over $1M in revenue during the first year of operation
customer service director Job Skills
For an customer service director position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.
How to include technical skills in your resume:
Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.
Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."
- Time Management
- Problem Solving
- Decision Making
- Critical Thinking
- Creativity
- Adaptability
- Teamwork
- Organization
- Planning
- Public Speaking
- Negotiation
- Conflict Resolution
- Research
- Analytical
- Attention to Detail
- Self-Motivation
- Stress Management
- Collaboration
- Computer Literacy
- Technical
How to include soft skills in your resume:
Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.
Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.
- Communication
- Interpersonal
- Leadership
- Time Management
- Problem Solving
- Decision Making
- Critical Thinking
- Creativity
- Adaptability
- Teamwork
- Organization
- Planning
- Public Speaking
- Negotiation
- Conflict Resolution
- Research
- Analytical
- Attention to Detail
- Self-Motivation
- Stress Management
- Collaboration
- Coaching
- Mentoring
- Listening
- Networking
- Strategic Thinking
- Negotiation
- Emotional Intelligence
- Adaptability
- Flexibility
- Reliability
- Professionalism
- Computer Literacy
- Technical
- Data Analysis
- Project Management
- Customer Service
- Presentation
- Written Communication
- Social Media
- Troubleshooting
- Quality Assurance
- Collaboration
- Supervisory
- Risk Management
- Database Management
- Training
- Innovation
- Documentation
- Accounting
- Financial Management
- Visualization
- Reporting
- Business Acumen
- Process Improvement
- Documentation
- Relationship Management.
How to Improve Your customer service director Resume
Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.
Yvette Smith
237 Sycamore Avenue, Du Bois, NE 68345Employment history
Chief Customer Service Director, Bank of America Charlotte, North Carolina
January 2011 – May 2022
- Develop customer service training materials and programs
- Liaise with other departments to ensure customer service needs are met
- Identify customer service improvement opportunities
Customer Service Director, Amazon Seattle, Washington
January 2010 – December 2010
- Monitor customer service team performance and ensure service standards are met
- Resolve customer complaints and escalations in a timely manner
- Oversee customer service operations and ensure customer satisfaction
Junior Customer Service Director, General Electric Boston, Massachusetts
July 2009 – December 2009
- Liaise with other departments to ensure customer service needs are met
- Analyze customer feedback and develop strategies to address customer concerns
- Develop customer service strategies to increase customer loyalty
Education
University of Florida, Gainesville, Florida
Doctor of Accounting, May, 2009
University of Florida, Gainesville, Florida
Bachelor of Science in Business Administration, May, 2005
Skills
Coaching
Time Management
Leadership
Decision Making
Adaptability
Analytical
Attention to Detail
Teamwork
Provide your Contact Information and Address Year Gaps
Always explain any gaps in your work history to your advantage.
Key Insights- Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
- Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.
How to Optimize Your customer service director Resume
Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.
Employment history
Chief Customer Service Director, UnitedHealth Group Minnetonka, Minnesota
July 2019 – Present
- Mointor custmer servce team perfomance and ensue servce standars are met
- Liaise with othe departments to ensue custmer servce needs are met
- Identyfy custmer servce improvent oportunities
Associate Customer Service Director, Bank of America Charlotte, North Carolina
July 2018 – June 2019
- Reslove custmer compliants and escalations in a timely maner
- Moniter customer service team performace and ensure service standards are met
- Oversea customer service operations and ensure customer satisfacion
Junior Customer Service Director, Walmart Bentonville, Arkansas
February 2017 – June 2018
- ""I have been to the store yesturday.
- I have been to the store yesturday.
Education
University of Illinois, Urbana, Illinois
Master of Arts in Accounting, December, 2016
University of Illinois, Urbana, Illinois
Bachelor of Science in Accounting, December, 2012
Skills
Creativity
Reporting
Self-Motivation
Project Management
Organization
Technical
Negotiation
Self-Motivation
Include Job Descriptions and Avoid Bad Grammar
Avoid sending a wrong first impression by proofreading your resume.
Key Insights- Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
- Before submitting your resume, double check to avoid typos.
customer service director Cover Letter Example
A cover letter can be a valuable addition to your job application when applying for an customer service director position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.
Senior Customer Service Director
CVS Health
Woonsocket, Rhode Island
CVS Health
Woonsocket, Rhode Island
To the respected CVS Health Recruitment Team
I am excited to apply for the Senior Customer Service Director position at CVS Health. As a highly skilled Customer Service Director with 6 years of experience in Administrative & Clerical, I am confident that I can contribute significantly to your organization.
As someone who has always been driven by a desire to solve complex problems and make a difference in the world, I have pursued opportunities to learn and grow throughout my life. My experience in this field has equipped me with valuable skills such as Teamwork and Critical Thinking that have planted in me a great work ethic. I am excited to apply these skills and my enthusiasm for Administrative & Clerical to the role and contribute to your organization's success.
I appreciate the time and consideration you have given my application. I am confident that if we work together we could achieve great things and so I look forward to the opportunity to join your team.
Thank you for your time,
Jeff Taylor
924-989-5150
[email protected]
Jeff Taylor
Showcase your most significant accomplishments and qualifications with this cover letter.
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Build your Resume in 15 minutes
Give yourself the best chance of standing out from the competition!
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.