5 Amazing collection representative Resume Examples (Updated 2023) + Skills & Job Descriptions

collection representative

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collection representative: Resume Samples & Writing Guide

Employment history

Chief Collection Representative, CVS Health Woonsocket, Rhode Island

May 2016 – Present

Identify and escalate issues to management
Negotiate payment plans with customers
Document all collection activities

Associate Collection Representative, Amazon Seattle, Washington

May 2015 – April 2016

Follow established collection procedures
Establish contact with customers via phone, email, or mail
Monitor customer accounts for delinquency

Junior Collection Representative, CVS Health Woonsocket, Rhode Island

October 2014 – April 2015

Update customer accounts with payment information
Follow up with customers on unpaid accounts
Establish contact with customers via phone, email, or mail

Education

Stanford University, Stanford, California

Executive Administrative Assistant, September, 2014

Skills

Mentoring

Research

Data Analysis

Organization

Office Administration

10 Key

Data Processing

Data Retrieval.

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Professional Summary

Highly motivated and organized Collection Representative with experience in customer service and administrative/clerical duties. Adept at managing customer accounts, resolving disputes, and collecting payments in a timely manner.

Employment history

Lead Collection Representative, Microsoft Redmond, Washington

May 2013 – Present

Document all collection activities
Keep current on collection laws and regulations
Identify and escalate issues to management

Collection Representative, Walmart Bentonville, Arkansas

November 2011 – April 2013

Monitor customer accounts for delinquency
Follow established collection procedures
Establish contact with customers via phone, email, or mail

Entry Level Collection Representative, CVS Health Woonsocket, Rhode Island

November 2010 – October 2011

Negotiate payment plans with customers
Document all collection activities
Update customer accounts with payment information

Education

Harvard University, Cambridge, Massachusetts

Data Entry, October, 2010

Skills

Training

Database Management

Mentoring

Computer Literacy

Filing

Data Processing

Records Management

File Management

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Professional Summary

Highly organized and detail-oriented Collection Representative with extensive experience in accounts receivable, customer service, and dispute resolution. Proven ability to manage accounts and ensure timely payments while providing excellent customer service.

Employment history

Chief Collection Representative, Microsoft Redmond, Washington

October 2012 – Present

Keep current on collection laws and regulations
Resolve customer inquiries and complaints
Document all collection activities

Collection Representative, Microsoft Redmond, Washington

May 2011 – October 2012

Monitor customer accounts for delinquency
Research and analyze customer data
Follow up with customers on unpaid accounts

Junior Collection Representative, JPMorgan Chase New York, New York

May 2010 – April 2011

Resolve customer inquiries and complaints
Maintain accurate records of customer interactions
Follow up with customers on unpaid accounts

Education

Cornell University, Ithaca, New York

Office Management, March, 2010

Skills

Networking

Accounting

Negotiation

Data Analysis

Document Management

Microsoft Office

Invoicing

Data Analysis

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Professional Summary

Highly organized and detail-oriented Collections Representative with a proven track record of successful collections. Experienced in managing customer accounts, resolving disputes, and ensuring customer satisfaction.

Employment history

Senior Collection Representative, Apple Cupertino, California

September 2009 – Present

Contact customers to negotiate payment arrangements
Assist with other administrative tasks as needed
Resolve customer inquiries and complaints

Collection Representative, Google Mountain View, California

February 2009 – August 2009

Contact customers to negotiate payment arrangements
Monitor customer accounts for delinquency
Establish contact with customers via phone, email, or mail

Junior Collection Representative, Walmart Bentonville, Arkansas

August 2008 – January 2009

Prepare and submit account reports
Maintain accurate records of customer interactions
Follow up with customers on unpaid accounts

Education

University of Florida, Gainesville, Florida

Master of Science in Accounting, June, 2008

University of Florida, Gainesville, Florida

Bachelor of Arts in Business Administration, June, 2004

Skills

Creativity

Reporting

Database Management

Coaching

Microsoft Office

Data Retrieval.

10 Key

Customer Service

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Professional Summary

Highly motivated and organized Collection Representative with a proven track record of successfully managing accounts and collecting payments. Possesses excellent communication and problem-solving skills with the ability to remain calm and professional in high-pressure situations.

Employment history

Lead Collection Representative, Google Mountain View, California

August 2013 – Present

Prepare and submit account reports
Negotiate payment plans with customers
Establish contact with customers via phone, email, or mail

Collection Representative, Microsoft Redmond, Washington

January 2013 – July 2013

Update customer accounts with payment information
Document all collection activities
Monitor customer accounts for delinquency

Jr. Collection Representative, Microsoft Redmond, Washington

August 2011 – December 2012

Research and analyze customer data
Establish contact with customers via phone, email, or mail
Prepare and submit account reports

Education

University of California, Berkeley, California

MD in Office Administration, June, 2011

University of California, Berkeley, California

Bachelor of Science in Human Resources Management, June, 2007

Skills

Documentation

Critical Thinking

Emotional Intelligence

Customer Service

Microsoft Word

10 Key

Telephone Skills

Data Entry

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collection representative Job Descriptions; Explained

If you're applying for an collection representative position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

collection representative

Resolves client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner.
Attracts potential customers by answering product and service questions; suggesting information about other products and services.

collection representative Job Skills

For an collection representative position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

Data Entry
Data Processing
Typing
Microsoft Office
File Management
Data Analysis
Document Management
Filing
Telephone Skills
Records Management
Microsoft Excel
Scanning
Customer Service
Scheduling
Microsoft Word
Office Administration
Document Preparation
10 Key
Invoicing
Data Retrieval.

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

Communication
Interpersonal
Leadership
Time Management
Problem Solving
Decision Making
Critical Thinking
Creativity
Adaptability
Teamwork
Organization
Planning
Public Speaking
Negotiation
Conflict Resolution
Research
Analytical
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Coaching
Mentoring
Listening
Networking
Strategic Thinking
Negotiation
Emotional Intelligence
Adaptability
Flexibility
Reliability
Professionalism
Computer Literacy
Technical
Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Troubleshooting
Quality Assurance
Collaboration
Supervisory
Risk Management
Database Management
Training
Innovation
Documentation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Documentation
Relationship Management.

How to Improve Your collection representative Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Employment history

Senior Collection Representative, CVS Health Woonsocket, Rhode Island

December 2019 – May 2022

Follow up with customers on unpaid accounts
Assist with other administrative tasks as needed
Keep current on collection laws and regulations

Associate Collection Representative, General Electric Boston, Massachusetts

June 2019 – November 2019

Identify and escalate issues to management
Research and analyze customer data
Prepare and submit account reports

Jr. Collection Representative, CVS Health Woonsocket, Rhode Island

December 2017 – May 2019

Monitor customer accounts for delinquency
Establish contact with customers via phone, email, or mail
Maintain accurate records of customer interactions

Education

University of California, Berkeley, California

Doctor of Office Administration, October, 2017

University of California, Berkeley, California

Bachelor of Arts in Medical Office Administration, October, 2013

Skills

Communication

Adaptability

Computer Literacy

Coaching

Document Management

10 Key

Typing

Office Administration

Provide your Contact Information and Address Year Gaps

Always explain any gaps in your work history to your advantage.

Key Insights

Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.

How to Optimize Your collection representative Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Employment history

Chief Collection Representative, Apple Cupertino, California

August 2021 – Present

Mointor customer accounts for delinquincy
Establish contact with customers via phone, email, or mails
Follow established collecton procedures

Collection Representative, Walmart Bentonville, Arkansas

August 2020 – July 2021

Folow up with customers on unpaid accounts
Reslove customer inquiries and complaints
Moniter customer accounts for deliquency

Jr. Collection Representative, Bank of America Charlotte, North Carolina

March 2019 – July 2020

"I went to the store and bought some food"
I went too the store an bought some food.

Education

Cornell University, Ithaca, New York

Master of Science in Medical Office Administration, January, 2019

Cornell University, Ithaca, New York

Bachelor of Science in Business Administration, January, 2015

Skills

Financial Management

Technical

Public Speaking

Adaptability

Customer Service

Scheduling

Records Management

Data Entry

Include Job Descriptions and Avoid Bad Grammar

Avoid sending a wrong first impression by proofreading your resume.

Key Insights

Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
Before submitting your resume, double check to avoid typos.

collection representative Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an collection representative position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Chief Collection Representative
Apple
Cupertino, California

To the Hiring Team at Apple

I am a highly motivated and experienced Collection Representative with 9 years of experience in Administrative & Clerical. I am excited to apply for the Chief Collection Representative position at Apple, where I am confident that I can contribute to your organization's success.

As someone who has always been committed to making a positive impact on the world, I have pursued opportunities to contribute to my community through my work wherever I may be. My experience in this field has equipped me with the skills and knowledge necessary to succeed throughout my life and I am confident that they will help me to bring my passion and expertise to your organization and help drive your success.

Thank you for considering my application for the Chief Collection Representative position. I hope you will allow me to show you what I am capable of bringing to your organization and how we can work together to make an impact on the industry.

Thank you for your time,
Ernest Brown
945-589-9597
[email protected]

Ernest Brown

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