
Andrew Smith
Phone:
(000) 000-0000
Email:
[email protected]
Address:
287 Custer Street, Hopewell, PA 00000
Professional Summary
Retail customer service supervisor with skills in answering questions and resolving concerns in a timely manner. Multitasking with processing payments and cash handling , organizing merchandise and satisfying customers. Great team player with a mindset of pridibing the best service possible to keep customer loyalty! Very focused on training and brining associates to be the best they can be by effectively training sops of store!
Employment history
Jul. 2018 – Present
Corkeryview, Arkansas
Assistant manager, Larson, Leffler and Lang
- Assist customers with exceptional service
- Take care of any shipments received in a timely manner
- Process customer returns, and answer questions about merchandise, take care of customer exchanges
- Cover registers and matiain drawer accuracy
- Complete all all start and end duties for during shift and print reports for store management
- Prepare cash and check deposits accurately the end of each night
- Maintain friendly attitude for exceptional customer service
Mar. 2017 – Sep. 2017
Carterfort, Iowa
Customer service supervisor /online pick up department manager, Medhurst and Sons
- Retail sales
- Handle cash accurately
- Process and approve returns and exchanges
- Pos systems
- Merchandise and stock properly
- Accurately distribute money to cashiers needed to take care of customers for returns and check cashing as well as regular sales
- Process and retrieve packages from shipping dock accurately and timely for customer satisfaction
- Place and bin products
- Handle all in store pick up today orders in a timely manner as they are due same day
- Training associates on pos systems and in processing returns and exchanges , cash handling , processing and releasing customer online orders through our handheld systems
- Layaway, maintaing , labeling and binning customer products to be able to easily find and release to customer in a timely fashion during busy holiday times
Education
Sep. 2007
High School Diploma: Academics
- West Harris College - Paucektown, Oklahoma
Skills
Ability to communicate woth customers effectively over phone , through email and fact to face
Experienced
Project management
Experienced
Strong leader and communicator
Experienced
Ability to communicate woth customers effectively over phone , through email and fact to face
Experienced
Project management
Experienced
Strong leader and communicator
Experienced
Credit card transactions
Expert
Loss prevention
Experienced
Exceptional customer service and support
Expert
Andrew Smith
Phone:
(000) 000-0000
Email:
[email protected]
Address:
287 Custer Street, Hopewell, PA 00000
Professional Summary
Extremely fast learner and can adapt to any and all issues that may arise. Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering great service on every interaction.
Employment history
Aug. 2016 – Present
East Luisview, Indiana
Assistant Manager, Torphy, Leannon and Goldner
- Ensure weekly orders are completed in full and submitted on time.
- Keep inventory organized and complete weekly counts to keep track of shortages.
- Verify cash deposits and transactions balance out on a daily basis.
- Ensure fellow team members complete all the necessary tasks for that day.
- Process customer transactions and payments with cash and/or credit card.
- Keep sales floor clean, stocked and organized
Sep. 2012 – Jan. 2013
Jimton, Idaho
Server Assistant, Auer Group
- Greet guests, escort them to their seats, and present them with menus.
- Perform some food preparation or service tasks such as clearing tables, and serving food and drinks when necessary.
- Managing the list of names when on a wait and taking dining reservations.
Apr. 2011 – Apr. 2012
North Bethann, Missouri
Hostess/Head Cashier, Lind, Boyer and Littel
- Greet guests and escort them to their seats.
- Perform service tasks such as clearing tables, and serving food when necessary.
- Answer phones to take reservations and to-go orders.
- Preparing and packaging to-go orders
- Handle customer transactions.
- Count money and make bank deposits.
Education
2009
High School Diploma: N/A
- Mertz Academy - Andersonbury, New York
Skills
Interpersonal Skills
Dependability
Mutitasking
Ability to work under pressure
Adaptability
Professional Summary
I have been promoted to a managerial position at both of my previous jobs at a rapid pace, within two months at the former and within four at my current. I am outgoing, creative, and enjoy approaching challenging tasks with a positive attitude aimed at success. I have a history of leadership experience and a hard worker ethic.
Employment history
Assistant Manager/Delivery Driver, Friesen LLC. Lake Alysiachester, Illinois
Jan. 2020 – Present
- Deliver merchandise and collect payment.
- Explain products or services and prices and demonstrate use of products.
- Answer questions about product features and benefits.
- Set up and display sample merchandise at parties or stands.
Manager, Buckridge LLC. Rolfsonland, Maryland
Mar. 2015 – Mar. 2016
- Resolve customer complaints regarding sales and service.
- Oversee local sales managers and their staffs.
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
Education
The Ohio University, Lockmanside, Kentucky
High School Diploma, Jul. 2014
Skills
Management
Experienced
Leadership
Experienced
Product Sales
Expert
Employee Scheduling
Experienced
Creativity
Expert
Problem Solving
Experienced
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