5 Amazing reservations agent Resume Examples (Updated 2023) + Skills & Job Descriptions

reservations agent

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reservations agent: Resume Samples & Writing Guide

Employment history

Senior Reservations Agent, General Electric Boston, Massachusetts

August 2020 – Present

Review and process payment transactions
Process reservations by mail, telephone, fax, and email
Monitor and report any irregularities or discrepancies

Reservations Agent, General Electric Boston, Massachusetts

January 2020 – July 2020

Monitor and report any irregularities or discrepancies
Monitor and adjust room inventory as needed
Cross-train in other departments as needed

Junior Reservations Agent, Bank of America Charlotte, North Carolina

August 2018 – December 2019

Balance daily reservation transactions and prepare daily reports
Respond to customer inquiries regarding availability, rates, and policies
Handle customer complaints and problems in a professional manner

Education

Cornell University, Ithaca, New York

Master of Arts in Human Resources Management, June, 2018

Cornell University, Ithaca, New York

Bachelor of Arts in Business Administration, June, 2014

Skills

Teamwork

Financial Management

Leadership

Negotiation

Data Analysis

Clerical Skills

Data Entry

Computer Proficiency

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Employment history

Senior Reservations Agent, Google Mountain View, California

October 2020 – Present

Provide excellent customer service at all times
Generate reports as needed
Balance daily reservation transactions and prepare daily reports

Reservations Agent, Bank of America Charlotte, North Carolina

October 2019 – September 2020

Process reservations by mail, telephone, fax, and email
Respond to customer inquiries regarding availability, rates, and policies
Cross-train in other departments as needed

Jr. Reservations Agent, JPMorgan Chase New York, New York

October 2018 – September 2019

Handle customer complaints and problems in a professional manner
Input and update customer information into the reservation system
Maintain updated knowledge of all hotel services, rates, and promotions

Education

University of California, Berkeley, California

Doctor of Medical Office Administration, August, 2018

University of California, Berkeley, California

Bachelor of Arts in Medical Office Administration, September, 2014

Skills

Strategic Thinking

Quality Assurance

Customer Service

Financial Management

Telephone Skills

Typing

Database Management

Office Administration

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Professional Summary

Highly organized and motivated Reservations Agent with a passion for customer service. Experienced in handling reservations, bookings, and payments for clients.

Employment history

Chief Reservations Agent, UnitedHealth Group Minnetonka, Minnesota

January 2014 – Present

Follow up with customers to ensure satisfaction with their stay
Review and process payment transactions
Monitor and adjust room inventory as needed

Reservations Agent, Apple Cupertino, California

July 2012 – December 2013

Input and update customer information into the reservation system
Generate reports as needed
Balance daily reservation transactions and prepare daily reports

Jr. Reservations Agent, CVS Health Woonsocket, Rhode Island

January 2012 – June 2012

Monitor and report any irregularities or discrepancies
Respond to customer inquiries regarding availability, rates, and policies
Review and process payment transactions

Education

Cornell University, Ithaca, New York

MD in Office Administration, November, 2011

Cornell University, Ithaca, New York

Bachelor of Science in Human Resources Management, November, 2007

Skills

Research

Communication

Coaching

Social Media

Data Entry

Microsoft Office

Telephone Skills

Word Processing

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Employment history

Chief Reservations Agent, JPMorgan Chase New York, New York

June 2019 – Present

Handle customer complaints and problems in a professional manner
Process reservations by mail, telephone, fax, and email
Provide accurate information about local attractions and directions

Reservations Agent, General Electric Boston, Massachusetts

November 2018 – May 2019

Ensure all reservation requests are handled in a timely and accurate manner
Generate reports as needed
Handle customer complaints and problems in a professional manner

Jr. Reservations Agent, Apple Cupertino, California

June 2017 – October 2018

Monitor and adjust room inventory as needed
Generate reports as needed
Balance daily reservation transactions and prepare daily reports

Education

Stanford University, Stanford, California

Doctor of Business Administration, April, 2017

Stanford University, Stanford, California

Bachelor of Science in Business Administration, April, 2013

Skills

Networking

Customer Service

Creativity

Accounting

Data Analysis

Email Correspondence

Filing

Multi-tasking

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Employment history

Lead Reservations Agent, Amazon Seattle, Washington

November 2017 – Present

Monitor and adjust room inventory as needed
Generate reports as needed
Respond to customer inquiries regarding availability, rates, and policies

Reservations Agent, JPMorgan Chase New York, New York

November 2016 – October 2017

Follow up with customers to ensure satisfaction with their stay
Maintain updated knowledge of all hotel services, rates, and promotions
Provide excellent customer service at all times

Jr. Reservations Agent, General Electric Boston, Massachusetts

June 2015 – October 2016

Maintain updated knowledge of all hotel services, rates, and promotions
Generate reports as needed
Provide accurate information about local attractions and directions

Education

Harvard University, Cambridge, Massachusetts

Bachelor of Science in Office Administration, April, 2015

Skills

Research

Relationship Management.

Written Communication

Documentation

Telephone Skills

Data Entry

Typing

Records Management

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reservations agent Job Descriptions; Explained

If you're applying for an reservations agent position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

reservations agent

Assist customers with new or existing reservations and add lap infants
Protection on canceled, delayed or miss connection flights
Advisory of the DOT regulation and all fare rules and price quotes that would apply
Enroll customers in Aadvantage program
Give information on our Admirals club lounges and locations
Prepare Domestic/international revenue and Domestic mileage award itineraries and setup ticketing
Resolution at first point of contact via Isolve

reservations agent

Book room requests for customers, which led to an additional 20 percent gain in proﬁts with a proven capacity to upsell.
Facilitate check-in and check out for guests, including running credit cards for rooms, services, and other purchases.
Keeping an upbeat and positive attitude throughout the day, and have the ability to work in a high pressured environment.
Maximizing the revenue by converting inquiries, recognizing business prospects and opportunities to upsell the services.
As being the ﬁrst contact of the hotel giving the relevant information and providing the premium experience for the guest.
Handle customer complaints and problems, such as missing reservations and overbooked rooms, in a courteous manner to maintain customer satisfaction.

reservations agent

Confer with customers by telephone to provide information about air travel for business and pleasure.
Make reservations, change previous reservations to accommodate customers’ needs, or cancel reservations when necessary.
Listen to customer request and answer questions.
Check to ensure that appropriate changes were made to resolve customers’ concerns and problems.
Maintain knowledge base of destinations served to advise customers’ as needed.
Suggest and check alternate locations to customers seeking lower fares or alternate times for air travel. Advise customers lacking complete details or information about requested markets and our serviced markets.
Promote company services and products as appropriate.

reservations agent

Creating and confirming booking reservations for customers via email and phone.
Admin task delegation for myself and our team.
Assist with complain/escalation phone calls from customers.
Loyalty calls to Accor members staying at any of the Sydney Olympic Park hotels.

reservations agent

Sold room reservations and made changes to existing reservations in a knowledgeable and timely manner.
Helped Group Sales Coordinator maintain rooming lists.
Provided guests with the requested information concerning the facilities locations and surrounding area.
Assisted Corporate Reservation Director and Reservations Supervisor with a variety of tasks not limited to brochure requests gift certificate processing and data entry.
Answer inquiries regarding hotel services and registration by e-mail or by telephone and in person providing information about services available in the community and responding to guest complaints.

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reservations agent Job Skills

For an reservations agent position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

Data Entry
Scheduling
Microsoft Office
Typing
Filing
Data Analysis
Database Management
Word Processing
Office Administration
Customer Service
Bookkeeping
Spreadsheets
Multi-tasking
Telephone Skills
Computer Proficiency
Time Management
Inventory Management
Clerical Skills
Email Correspondence
Records Management

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

Communication
Interpersonal
Leadership
Time Management
Problem Solving
Decision Making
Critical Thinking
Creativity
Adaptability
Teamwork
Organization
Planning
Public Speaking
Negotiation
Conflict Resolution
Research
Analytical
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Coaching
Mentoring
Listening
Networking
Strategic Thinking
Negotiation
Emotional Intelligence
Adaptability
Flexibility
Reliability
Professionalism
Computer Literacy
Technical
Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Troubleshooting
Quality Assurance
Collaboration
Supervisory
Risk Management
Database Management
Training
Innovation
Documentation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Documentation
Relationship Management.

How to Improve Your reservations agent Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Employment history

Chief Reservations Agent, CVS Health Woonsocket, Rhode Island

February 2019 – May 2022

Provide accurate information about local attractions and directions
Handle customer complaints and problems in a professional manner
Input and update customer information into the reservation system

Reservations Agent, Amazon Seattle, Washington

February 2018 – January 2019

Cross-train in other departments as needed
Follow up with customers to ensure satisfaction with their stay
Generate reports as needed

Junior Reservations Agent, Amazon Seattle, Washington

February 2017 – January 2018

Maintain updated knowledge of all hotel services, rates, and promotions
Ensure all reservation requests are handled in a timely and accurate manner
Cross-train in other departments as needed

Education

University of Maryland, College Park, Maryland

Bachelor of Science in Human Resources Management, December, 2016

Skills

Flexibility

Research

Self-Motivation

Innovation

Customer Service

Word Processing

Computer Proficiency

Clerical Skills

Provide your Contact Information and Address Year Gaps

Always explain any gaps in your work history to your advantage.

Key Insights

Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.

How to Optimize Your reservations agent Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Professional Summary

Highly organized and experienced Reservations Agent with extensive knowledge of administrative and clerical procedures. Proven ability to work efficiently and effectively in a fast-paced environment.

Employment history

Lead Reservations Agent, CVS Health Woonsocket, Rhode Island

November 2012 – Present

Mointor and adjust room inventory as needed
Cros-train in other departments as needed
Review and proccess payment transactions

Reservations Agent, Walmart Bentonville, Arkansas

May 2012 – November 2012

Provide exellent customer service at all times
Cross-train in other departments as need
Monitor and adjust room inventroy as needd

Junior Reservations Agent, Amazon Seattle, Washington

May 2011 – April 2012

I went to the store, and bought some apples.
I went to the store, and bought some apple's.

Education

University of Texas, Austin, Texas

Bachelor of Science in Business Administration, March, 2011

Skills

Reliability

Accounting

Troubleshooting

Coaching

Data Analysis

Data Entry

Office Administration

Filing

Include Job Descriptions and Avoid Bad Grammar

Avoid sending a wrong first impression by proofreading your resume.

Key Insights

Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
Before submitting your resume, double check to avoid typos.

reservations agent Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an reservations agent position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Senior Reservations Agent
Google
Mountain View, California

Google Hiring Team

I am a passionate Reservations Agent with 5 years of experience in Administrative & Clerical. I am excited to submit my application for the Senior Reservations Agent position at Google, where I believe my skills and expertise would be a great asset to your team.

My life experiences have taught me the importance of hard work, dedication, and collaboration. Whether it was on the work, or just personally, I have always been committed to pursuing my goals with passion and tenacity. I am confident that throughout all of these years I have gained the skills and expertise necessary to succeed in this role and be a great asset for Google. I am eager to join a team that shares my values and work towards a common goal.

I am elated about the opportunity to join a team that shares my passion for this field, and values collaboration and innovation. I am confident that together we can overcome whatever tests and challenges are put on our way.

Kind regards,
Tom Irving
949-501-1161
[email protected]

Tom Irving

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