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patient services representative: Resume Samples & Writing Guide

Tom Hall

728 Aspen St., Forestville, NY 14062
[email protected]
948-639-3090

Professional Summary

 Highly organized and detail-oriented Patient Services Representative with excellent customer service skills. Experienced in providing administrative and clerical support to ensure efficient operations in a healthcare setting. 

Employment history

Chief Patient Services Representative, Apple Cupertino, California
December 2012 – Present
  • Process patient payments and insurance claims
  • Assist with other administrative and clerical duties as needed
  • Ensure patient satisfaction by providing excellent customer service
Associate Patient Services Representative, CVS Health Woonsocket, Rhode Island
July 2011 – December 2012
  • Ensure patient satisfaction by providing excellent customer service
  • Process patient payments and insurance claims
  • Respond to patient inquiries and resolve any issues in a timely manner
Junior Patient Services Representative, Microsoft Redmond, Washington
July 2010 – June 2011
  • Schedule patient appointments and coordinate with other departments as needed
  • Answer phones and respond to inquiries in a timely manner
  • Ensure patient confidentiality and comply with HIPAA regulations

Education

Harvard University, Cambridge, Massachusetts
Office Management, May, 2010

Skills

Networking
Financial Management
Computer Literacy
Project Management
Visualization
Presentation
Database Management
Reporting

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Dale Hall

506 Oakwood Court, Deerfield, VA 24432
[email protected]
950-636-9711

Professional Summary

 Highly organized and detail-oriented Patient Services Representative with extensive experience in administrative and clerical duties. Proven ability to provide excellent customer service and support to patients and staff. 

Employment history

Senior Patient Services Representative, Microsoft Redmond, Washington
May 2013 – Present
  • Greet patients and visitors in a courteous and professional manner
  • Respond to patient inquiries and resolve any issues in a timely manner
  • Manage incoming and outgoing correspondence
Patient Services Representative, Amazon Seattle, Washington
May 2012 – April 2013
  • Ensure patient satisfaction by providing excellent customer service
  • Prepare and maintain patient charts and other documentation
  • Perform other duties as assigned
Entry Level Patient Services Representative, General Electric Boston, Massachusetts
November 2010 – April 2012
  • Process patient payments and insurance claims
  • Provide information on available services and resources
  • Schedule patient appointments and coordinate with other departments as needed

Education

University of Texas, Austin, Texas
Bachelor of Arts in Accounting, October, 2010

Skills

Supervisory
Emotional Intelligence
Negotiation
Research
Supervisory
Troubleshooting
Risk Management
Quality Assurance
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Xaviera White

737 Parkview Avenue, Tulare, CA 93274
[email protected]
637-420-0532

Employment history

Senior Patient Services Representative, Walmart Bentonville, Arkansas
May 2018 – Present
  • Maintain patient records in an accurate and up-to-date manner
  • Assist with patient registration, check-in and check-out processes
  • Process patient payments and manage billing inquiries
Patient Services Representative, Google Mountain View, California
December 2016 – April 2018
  • Greet patients and visitors in a courteous and professional manner
  • Greet patients and visitors in a courteous and professional manner
  • Perform other duties as assigned
Entry Level Patient Services Representative, Bank of America Charlotte, North Carolina
December 2015 – November 2016
  • Process patient payments and insurance claims
  • Ensure compliance with HIPAA regulations
  • Assist with administrative tasks such as filing, data entry, and other clerical duties

Education

University of Texas, Austin, Texas
Bachelor of Arts in Medical Office Administration, October, 2015

Skills

Stress Management
Problem Solving
Negotiation
Risk Management
Project Management
Risk Management
Presentation
Customer Service
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Jeff Young

244 Valley Drive, Reynolds Heights, PA 16154
[email protected]
982-465-7854

Employment history

Senior Patient Services Representative, Walmart Bentonville, Arkansas
October 2017 – Present
  • Assist with other administrative and clerical duties as needed
  • Perform other duties as assigned
  • Coordinate with other departments to ensure timely service
Associate Patient Services Representative, Google Mountain View, California
October 2016 – September 2017
  • Schedule patient appointments and verify insurance information
  • Ensure compliance with HIPAA regulations
  • Perform other duties as assigned
Jr. Patient Services Representative, Amazon Seattle, Washington
April 2016 – September 2016
  • Coordinate with other departments to ensure timely service
  • Prepare and maintain patient charts and other documentation
  • Monitor patient flow and assist with patient check-in and check-out

Education

Stanford University, Stanford, California
Bachelor of Arts in Business Administration, February, 2016

Skills

Reliability
Self-Motivation
Accounting
Computer Literacy
Quality Assurance
Risk Management
Written Communication
Troubleshooting
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Ursula Adams

342 Oakwood Avenue, Turkey, TX 79261
[email protected]
936-368-2495

Employment history

Jr. Patient Services Representative, Walmart Bentonville, Arkansas
June 2022 – March 2023
  • Greet patients and visitors in a courteous and professional manner
  • Maintain patient records and ensure accurate data entry
  • Assist with administrative tasks such as filing, data entry, and other clerical duties

Education

Harvard University, Cambridge, Massachusetts
Bachelor of Science in Office Administration, April, 2022

Skills

Public Speaking
Critical Thinking
Conflict Resolution
Risk Management
Presentation
Written Communication
Process Improvement
Risk Management
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patient services representative Job Descriptions; Explained

If you're applying for an patient services representative position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

1

patient services representative

  • Check patients in and out
  • Communicate with the doctors, dental assistants, and hygienist 
  • Schedule appointments for patients
  • Keep office clean and organized 
  • Keep the flow of the office consistent and on time
2

patient services representative

  • Answer questions and provide telephone information.
  • Schedule appointments, take insurance information, data entry
  • Making charts for patients using computer over the phone. 
  • meeting monthly requirements or goals
  • multiple calls a day 
3

patient services representative

  • Taking phone calls from the queue to schedule appointments or put telephone notes into the triage nurse, prescription refill requests, medical assistants and/or providers.
  • Checked patients in for appointments, verifying all information was correct and co-payment was collected.
  • Scheduled and checked in walk-in appointments.
  • Keep and clean and organized work space.
  • Making sure the lobby, breakroom and bathrooms were clean.
  • Batch and balance payments/co-payments daily.
4

patient services representative

  • Scheduling patient appointments and tests
  • Creating and following up on referrals 
  • Scanning documents into patient charts
  • Any additional tasks asked to be performed by the doctors
5

patient services representative

  • Obtained information about clients’ medical history, drug history, complaints and allergies before seeing the Dr
  • Ran multiple daily and monthly reports to assist the office manager
  • Investigated and resolved patient inquiries and complaints in a timely and efficient manner
  • Look up insurance benefits, void unused insurance authorizations, and bill to insurance companies 
1 2 3

patient services representative Job Skills

For an patient services representative position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

  • Computer Literacy
  • Technical
  • Data Analysis
  • Quality Assurance
  • Troubleshooting
  • Project Management
  • Database Management
  • Networking
  • Business Acumen
  • Process Improvement
  • Financial Management
  • Reporting
  • Visualization
  • Customer Service
  • Presentation
  • Written Communication
  • Social Media
  • Risk Management
  • Supervisory
  • Innovation

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

  • Communication
  • Interpersonal
  • Leadership
  • Time Management
  • Problem Solving
  • Decision Making
  • Critical Thinking
  • Creativity
  • Adaptability
  • Teamwork
  • Organization
  • Planning
  • Public Speaking
  • Negotiation
  • Conflict Resolution
  • Research
  • Analytical
  • Attention to Detail
  • Self-Motivation
  • Stress Management
  • Collaboration
  • Coaching
  • Mentoring
  • Listening
  • Networking
  • Strategic Thinking
  • Negotiation
  • Emotional Intelligence
  • Adaptability
  • Flexibility
  • Reliability
  • Professionalism
  • Computer Literacy
  • Technical
  • Data Analysis
  • Project Management
  • Customer Service
  • Presentation
  • Written Communication
  • Social Media
  • Troubleshooting
  • Quality Assurance
  • Collaboration
  • Supervisory
  • Risk Management
  • Database Management
  • Training
  • Innovation
  • Documentation
  • Accounting
  • Financial Management
  • Visualization
  • Reporting
  • Business Acumen
  • Process Improvement
  • Documentation
  • Relationship Management.

How to Improve Your patient services representative Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Victor Vaughn

421 Woodland Court, Nemaha, IA 50567

Employment history

Chief Patient Services Representative, Bank of America Charlotte, North Carolina
April 2019 – Present
  • Assist with patient registration, check-in and check-out processes
  • Greet patients and visitors in a courteous and professional manner
  • Follow up with patients regarding test results and other information
Patient Services Representative, JPMorgan Chase New York, New York
April 2018 – March 2019
  • Manage incoming and outgoing correspondence
  • Greet patients and visitors in a courteous and professional manner
  • Collect and verify patient information and documents
Jr. Patient Services Representative, Google Mountain View, California
April 2017 – March 2018

Education

University of Maryland, College Park, Maryland
Doctor of Medical Office Administration, February, 2017
University of Maryland, College Park, Maryland
Bachelor of Science in Office Administration, February, 2013

Skills

Documentation
Reporting
Emotional Intelligence
Interpersonal
Innovation
Business Acumen
Data Analysis
Computer Literacy

Include your Contact Information and Job Descriptions

Missing job descriptions lessens your chances of getting hired.

Key Insights
  • Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
  • Keep job descriptions short but don't just list your jobs.
  • Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.

How to Optimize Your patient services representative Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Sam Wilson

922 Woodland Court, Marion, MT 59920
[email protected]
878-887-5554

Employment history

Lead Patient Services Representative, UnitedHealth Group Minnetonka, Minnesota
October 2012 – May 2022
  • Assist with patient registrtion, and provide pre-registration materialss
  • Assist with office managment tasks, such as ordering supplie
  • Schedule patient appoinments, and verifie insurance informations
Patient Services Representative, JPMorgan Chase New York, New York
March 2012 – September 2012
  • Ensure patient sastisfaction by providing excellant customer service
  • Co-ordinate with other departmens to ensure timely service
  • Manage incomming and out-going corrispondence
Junior Patient Services Representative, CVS Health Woonsocket, Rhode Island
March 2011 – February 2012
  • Prepair and submitt reports to managment
  • Assit with patiant registration and provide pre-registation materials
  • Provide custumer service and reslove patiant concers.

Education

University of Wisconsin, Madison, Wisconsin
Bachelor of Arts in Office Administration, January, 2011

Skills

Relationship Management.
Planning
Innovation
Financial Management
Troubleshooting
Computer Literacy
Risk Management
Customer Service

Correct Grammar and Address Gap Years in Your Resume

Don't leave unexplained gaps in your work history.

Key Insights
  • When explaining gaps in your employment section, start by being honest.
  • Elaborate on the gap and show that you never stopped learning.
  • Explain and elaborate any gap in your work history by highlighting new skills.

patient services representative Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an patient services representative position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.



Tom
Hall

[email protected]
948-639-3090
728 Aspen St., Forestville, NY
14062

Chief Patient Services Representative
Bank of America
Charlotte, North Carolina

To the Recruitment Team at Bank of America


I am excited to apply for the Chief Patient Services Representative position at Bank of America. As a highly skilled Patient Services Representative with 13 years of experience in Administrative & Clerical, I am confident that I can contribute significantly to your organization.


As someone who has always been committed to making a positive impact on the world, I have pursued opportunities to contribute to my community through my work wherever I may be. My experience in this field has equipped me with the skills and knowledge necessary to succeed throughout my life and I am confident that they will help me to bring my passion and expertise to your organization and help drive your success.


Thank you for considering my application for the Chief Patient Services Representative role. I am very passionate about this field and possess a deep understanding of the industry so, I am thrilled about the opportunity to contribute to your organization's success.


Sincerely,
Tom Hall
948-639-3090
[email protected]

Tom Hall






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