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help desk supervisor: Resume Samples & Writing Guide
Employment history
Lead Help Desk Supervisor, Apple Cupertino, California
November 2021 – Present
- Create and manage help desk schedules
- Ensure customer service standards are met and exceeded
- Resolve customer complaints and disputes in a timely manner
Help Desk Supervisor, Amazon Seattle, Washington
April 2021 – October 2021
- Maintain and update help desk software and hardware
- Analyze customer feedback and data to identify areas of improvement
- Train and mentor help desk personnel on technical and customer service skills
Jr. Help Desk Supervisor, Apple Cupertino, California
November 2019 – March 2021
- Train and mentor help desk staff in customer service and technical support
- Train and mentor help desk personnel on technical and customer service skills
- Provide technical support to customers via phone, email, and other communication channels
Education
University of Florida, Gainesville, Florida
Doctor of Office Administration, September, 2019
University of Florida, Gainesville, Florida
Bachelor of Arts in Accounting, September, 2015
Skills
Adaptability
Professionalism
Negotiation
Decision Making
Software Installation
Virtualization
Customer Service
Technical Support
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Employment history
Jr. Help Desk Supervisor, UnitedHealth Group Minnetonka, Minnesota
August 2021 – May 2022
- Monitor customer service metrics to ensure quality standards are met
- Train and mentor help desk personnel on technical and customer service skills
- Train and mentor help desk staff in customer service and technical support
Education
Harvard University, Cambridge, Massachusetts
MD in Office Administration, June, 2021
Harvard University, Cambridge, Massachusetts
Bachelor of Science in Medical Office Administration, June, 2017
Skills
Business Acumen
Networking
Negotiation
Decision Making
Software Installation
Network Administration
System Troubleshooting
Customer Service
Employment history
Lead Help Desk Supervisor, Google Mountain View, California
November 2016 – Present
- Ensure customer service standards are met and exceeded
- Ensure customer satisfaction by providing timely and accurate responses
- Train and mentor help desk personnel on technical and customer service skills
Associate Help Desk Supervisor, CVS Health Woonsocket, Rhode Island
November 2015 – October 2016
- Train and mentor help desk personnel on technical and customer service skills
- Monitor and respond to customer inquiries, complaints, and requests in a timely manner
- Supervise and coordinate the daily activities of help desk personnel
Entry Level Help Desk Supervisor, Bank of America Charlotte, North Carolina
May 2014 – October 2015
- Monitor customer service metrics to ensure quality standards are met
- Supervise and coordinate the daily activities of help desk personnel
- Train and mentor help desk staff in customer service and technical support
Education
Cornell University, Ithaca, New York
Data Entry, March, 2014
Skills
Adaptability
Teamwork
Mentoring
Relationship Management.
Operating Systems
Data Entry
Network Administration
LAN/WAN
Employment history
Chief Help Desk Supervisor, Bank of America Charlotte, North Carolina
February 2023 – Present
- Ensure customer service standards are met and exceeded
- Perform administrative tasks as needed
- Develop and implement strategies to improve customer service
Help Desk Supervisor, General Electric Boston, Massachusetts
February 2022 – January 2023
- Create and maintain help desk documentation, including procedures and policies
- Monitor and respond to customer inquiries, complaints, and requests in a timely manner
- Develop and implement strategies to improve customer service
Junior Help Desk Supervisor, Microsoft Redmond, Washington
February 2021 – January 2022
- Provide technical support and guidance to help desk staff
- Create and manage help desk schedules
- Resolve customer complaints and disputes in a timely manner
Education
University of Wisconsin, Madison, Wisconsin
Bachelor of Science in Accounting, December, 2020
Skills
Quality Assurance
Critical Thinking
Flexibility
Organization
IT Support
System Administration
Operating Systems
Software Installation
Employment history
Lead Help Desk Supervisor, Walmart Bentonville, Arkansas
November 2015 – Present
- Monitor customer service metrics to ensure quality standards are met
- Monitor customer service trends and recommend changes to improve customer service operations
- Develop and manage help desk budgets
Associate Help Desk Supervisor, Walmart Bentonville, Arkansas
May 2015 – October 2015
- Resolve customer complaints and disputes in a timely manner
- Monitor and respond to customer inquiries, complaints, and requests in a timely manner
- Develop and implement customer service policies and procedures
Jr. Help Desk Supervisor, General Electric Boston, Massachusetts
May 2014 – April 2015
- Train and mentor help desk personnel on technical and customer service skills
- Supervise and coordinate the daily activities of help desk personnel
- Monitor help desk performance and provide feedback to staff
Education
University of Wisconsin, Madison, Wisconsin
Human Resources, March, 2014
Skills
Supervisory
Negotiation
Financial Management
Presentation
Windows Server
IT Support
Network Security
System Troubleshooting
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help desk supervisor Job Descriptions; Explained
If you're applying for an help desk supervisor position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.
When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.
1
help desk supervisor
- 2nd Level Support Onsite Engineers for Xerox Products
- Troubleshoot on Xerox Devices Printer, Fax and Scanner All in one – Manage over 16 employees Daily Reports & Metrics
- Daily Meetings check Metrics Performance with Client
- Recruiting, training and supporting help desk representatives and technicians
- Ensuring customer service is timely and accurate daily basis
- Contribute to improving customer support by actively responding to queries and handling Complaints –
- Establish best practices through the entire technical support process Follow up with customers to identify areas of improvement – Provide Feedback to agents weekly
2
help desk supervisor
- Provided assistance to the sales representatives.
- Received, analyzed, and resolved any problem or irate calls.
- Trained new hires on system and product knowledge.
help desk supervisor Job Skills
For an help desk supervisor position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.
How to include technical skills in your resume:
Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.
Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."
- Computer Support
- Network Administration
- Troubleshooting
- Operating Systems
- Technical Support
- Software Installation
- System Administration
- Hardware Maintenance
- Active Directory
- Help Desk Support
- Windows Server
- Data Entry
- Customer Service
- Network Security
- LAN/WAN
- System Troubleshooting
- Virtualization
- Network Troubleshooting
- IT Support
- Desktop Support.
How to include soft skills in your resume:
Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.
Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.
- Communication
- Interpersonal
- Leadership
- Time Management
- Problem Solving
- Decision Making
- Critical Thinking
- Creativity
- Adaptability
- Teamwork
- Organization
- Planning
- Public Speaking
- Negotiation
- Conflict Resolution
- Research
- Analytical
- Attention to Detail
- Self-Motivation
- Stress Management
- Collaboration
- Coaching
- Mentoring
- Listening
- Networking
- Strategic Thinking
- Negotiation
- Emotional Intelligence
- Adaptability
- Flexibility
- Reliability
- Professionalism
- Computer Literacy
- Technical
- Data Analysis
- Project Management
- Customer Service
- Presentation
- Written Communication
- Social Media
- Troubleshooting
- Quality Assurance
- Collaboration
- Supervisory
- Risk Management
- Database Management
- Training
- Innovation
- Documentation
- Accounting
- Financial Management
- Visualization
- Reporting
- Business Acumen
- Process Improvement
- Documentation
- Relationship Management.
How to Improve Your help desk supervisor Resume
Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.
Henry Turner
677 Mill Road, Menlo, GA 30731Employment history
Chief Help Desk Supervisor, Google Mountain View, California
February 2016 – May 2022
- Develop and implement strategies to improve customer service
- Develop and implement customer service initiatives
- Maintain and update help desk software and hardware
Associate Help Desk Supervisor, Amazon Seattle, Washington
September 2014 – January 2016
- Monitor and respond to customer inquiries, complaints, and requests in a timely manner
- Monitor help desk performance and provide feedback to staff
- Create and maintain help desk documentation, including procedures and policies
Junior Help Desk Supervisor, JPMorgan Chase New York, New York
March 2013 – August 2014
- Supervise and coordinate the daily activities of help desk personnel
- Monitor and respond to customer inquiries, complaints, and requests in a timely manner
- Train and mentor help desk staff in customer service and technical support
Education
University of California, Berkeley, California
Bachelor of Science in Human Resources Management, January, 2013
Skills
Social Media
Reliability
Innovation
Strategic Thinking
Operating Systems
Virtualization
System Administration
Data Entry
Provide your Contact Information and Address Year Gaps
Always explain any gaps in your work history to your advantage.
Key Insights- Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
- Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.
How to Optimize Your help desk supervisor Resume
Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.
Employment history
Lead Help Desk Supervisor, Walmart Bentonville, Arkansas
February 2018 – Present
- Resond to customer service inquirys in a timely maner
- Developd and implement strategys to improve customer service
- Moniter and resond to customer inquirys
Help Desk Supervisor, CVS Health Woonsocket, Rhode Island
July 2017 – January 2018
- Maintane and updat help desk softwere and hardwere
- Analyze customer servce trends and recomend changes
- Train and mentore help desk personnel on technicall and customer servce skills
Entry Level Help Desk Supervisor, CVS Health Woonsocket, Rhode Island
August 2016 – July 2017
- "I went to the store to buy some food
- I went to the store too buy some food.
Education
University of Florida, Gainesville, Florida
Bachelor of Arts in Business Administration, June, 2016
Skills
Computer Literacy
Flexibility
Project Management
Problem Solving
Software Installation
Hardware Maintenance
Network Troubleshooting
Network Administration
Include Job Descriptions and Avoid Bad Grammar
Avoid sending a wrong first impression by proofreading your resume.
Key Insights- Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
- Before submitting your resume, double check to avoid typos.
help desk supervisor Cover Letter Example
A cover letter can be a valuable addition to your job application when applying for an help desk supervisor position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.
Lead Help Desk Supervisor
CVS Health
Woonsocket, Rhode Island
CVS Health
Woonsocket, Rhode Island
Greetings CVS Health Hiring Team
I am writing to express my interest in the Lead Help Desk Supervisor role at CVS Health. As a Help Desk Supervisor with 4 years of experience in Administrative & Clerical, I am confident that I have the necessary skills and expertise to succeed in this position.
Growing up, I always had a fascination with Records Management. As I pursued my education and gained experience in this field, I realized that this was where I could make the most impact. I have had the opportunity to work on things throughout my career like personal projects and voluntary work, which have developed in me a deep understanding of the challenges and opportunities in this field. I am excited to bring my passion and expertise to the role at and help your organization achieve its goals.
I appreciate the time and consideration you have given my application. I am confident that if we work together we could achieve great things and so I look forward to the opportunity to join your team.
Bests,
Gus King
799-651-4109
[email protected]
Gus King
Showcase your most significant accomplishments and qualifications with this cover letter.
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Build your Resume in 15 minutes
Give yourself the best chance of standing out from the competition!
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.