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customer support analyst: Resume Samples & Writing Guide
Professional Summary
An experienced customer support analyst with a proven track record of providing excellent customer service and problem-solving skills. Skilled in developing and maintaining relationships with clients to ensure customer satisfaction.
Employment history
Chief Customer Support Analyst, Bank of America Charlotte, North Carolina
October 2010 – Present
- Provide customer service training to new employees
- Document customer interactions and inquiries
- Monitor customer feedback and ensure customer satisfaction
Customer Support Analyst, CVS Health Woonsocket, Rhode Island
March 2010 – September 2010
- Develop customer service standards
- Provide customer service training to new employees
- Create and maintain customer accounts
Junior Customer Support Analyst, CVS Health Woonsocket, Rhode Island
September 2009 – February 2010
- Process customer orders
- Develop customer service strategies and plans
- Monitor customer satisfaction levels
Education
University of Florida, Gainesville, Florida
Bachelor of Science in Office Administration, July, 2009
Skills
Planning
Presentation
Leadership
Time Management
Documentation
Data Analysis
Troubleshooting
Risk Management
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Professional Summary
Dynamic and customer-focused professional with extensive experience providing top-notch customer support. Proven ability to analyze customer needs and implement effective solutions to ensure customer satisfaction.
Employment history
Lead Customer Support Analyst, General Electric Boston, Massachusetts
March 2010 – Present
- Develop customer service strategies and plans
- Troubleshoot customer problems and provide technical support
- Document customer interactions and inquiries
Associate Customer Support Analyst, Bank of America Charlotte, North Carolina
September 2008 – February 2010
- Troubleshoot customer problems and provide technical support
- Develop customer service strategies and plans
- Maintain customer databases
Entry Level Customer Support Analyst, Bank of America Charlotte, North Carolina
September 2007 – August 2008
- Document customer interactions and inquiries
- Create and maintain customer accounts
- Respond to customer inquiries via email, phone, or chat
Education
University of Texas, Austin, Texas
Human Resources, July, 2007
Skills
Negotiation
Computer Literacy
Adaptability
Listening
Data Analysis
Supervisory
Computer Literacy
Documentation
Employment history
Senior Customer Support Analyst, UnitedHealth Group Minnetonka, Minnesota
September 2017 – Present
- Maintain customer databases
- Monitor customer feedback and ensure customer satisfaction
- Respond to customer inquiries via email, phone, or chat
Associate Customer Support Analyst, Microsoft Redmond, Washington
September 2016 – August 2017
- Provide customer service training to new employees
- Research customer needs and preferences
- Create and maintain customer accounts
Entry Level Customer Support Analyst, Amazon Seattle, Washington
April 2015 – August 2016
- Resolve customer complaints
- Monitor customer feedback and ensure customer satisfaction
- Create and maintain customer accounts
Education
Harvard University, Cambridge, Massachusetts
MD in Business Administration, February, 2015
Harvard University, Cambridge, Massachusetts
Bachelor of Science in Human Resources Management, February, 2011
Skills
Quality Assurance
Social Media
Relationship Management.
Emotional Intelligence
Computer Literacy
Visualization
Troubleshooting
Quality Assurance
Employment history
Lead Customer Support Analyst, Microsoft Redmond, Washington
January 2020 – Present
- Develop customer service strategies and plans
- Prepare and submit customer reports
- Research customer needs and preferences
Customer Support Analyst, Apple Cupertino, California
July 2019 – December 2019
- Monitor customer satisfaction levels
- Respond to customer inquiries via email, phone, or chat
- Develop customer service standards
Jr. Customer Support Analyst, Amazon Seattle, Washington
January 2018 – June 2019
- Monitor customer feedback and ensure customer satisfaction
- Maintain customer databases
- Troubleshoot customer problems and provide technical support
Education
University of Wisconsin, Madison, Wisconsin
Bachelor of Science in Accounting, November, 2017
Skills
Stress Management
Critical Thinking
Adaptability
Customer Service
Database Management
Networking
Strategic Thinking
Financial Management
Employment history
Lead Customer Support Analyst, Google Mountain View, California
February 2016 – Present
- Assist in the development of customer service policies and procedures
- Process customer orders
- Document customer interactions and inquiries
Customer Support Analyst, General Electric Boston, Massachusetts
August 2014 – January 2016
- Monitor customer satisfaction levels
- Document customer interactions and inquiries
- Provide customer service training to new employees
Jr. Customer Support Analyst, JPMorgan Chase New York, New York
August 2013 – July 2014
- Create and maintain customer accounts
- Document customer interactions and inquiries
- Monitor customer feedback and ensure customer satisfaction
Education
Harvard University, Cambridge, Massachusetts
Customer Service, June, 2013
Skills
Professionalism
Written Communication
Business Acumen
Communication
Risk Management
Strategic Thinking
Computer Literacy
Customer Service
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customer support analyst Job Descriptions; Explained
If you're applying for an customer support analyst position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.
When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.
1
customer support analyst
- Resolve customer complaints or answer customers’ questions regarding their transaction.
- Consult with technical team to escalate and reslove the issue.
- Raising application bugs .
- Maintained and surpassed call center metrics: number of issues resolved, positive client surveys, and time to resolution. Executed supplemental after-hours support for high-priority clients.
2
customer support analyst
- Handling customer issues through Email and chat process.
- Worked on order processing for America , EMEA , APJ Regions.
- Worked on open manage integration for VMware v Centre licencing.
- Creating SKU’s for different vendors using Harmony.
- Responsible for setting realistic customer expectations and meeting or exceeding these expectations.
- Engage on other departments. EX : Logistics ; Technical support etc ., to work on process improvement.
- Mange customer escalations on higher priority and work with account / sales manager for solutions and updating the management.
3
customer support analyst
- Supporting credit card sales and initiating cross selling.
- Client servicing on issues with credit card/s.
- Providing inputs to the team for better performance on calls and with clients.
- Maintained and surpassed call center metrics: number of issues resolved, positive client surveys, and time to resolution. Executed supplemental after-hours support for high-priority clients.
customer support analyst Job Skills
For an customer support analyst position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.
How to include technical skills in your resume:
Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.
Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."
- Computer Literacy
- Troubleshooting
- Quality Assurance
- Database Management
- Technical
- Data Analysis
- Project Management
- Networking
- Strategic Thinking
- Risk Management
- Supervisory
- Process Improvement
- Business Acumen
- Visualization
- Reporting
- Financial Management
- Accounting
- Innovation
- Documentation
- Customer Service
How to include soft skills in your resume:
Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.
Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.
- Communication
- Interpersonal
- Leadership
- Time Management
- Problem Solving
- Decision Making
- Critical Thinking
- Creativity
- Adaptability
- Teamwork
- Organization
- Planning
- Public Speaking
- Negotiation
- Conflict Resolution
- Research
- Analytical
- Attention to Detail
- Self-Motivation
- Stress Management
- Collaboration
- Coaching
- Mentoring
- Listening
- Networking
- Strategic Thinking
- Negotiation
- Emotional Intelligence
- Adaptability
- Flexibility
- Reliability
- Professionalism
- Computer Literacy
- Technical
- Data Analysis
- Project Management
- Customer Service
- Presentation
- Written Communication
- Social Media
- Troubleshooting
- Quality Assurance
- Collaboration
- Supervisory
- Risk Management
- Database Management
- Training
- Innovation
- Documentation
- Accounting
- Financial Management
- Visualization
- Reporting
- Business Acumen
- Process Improvement
- Documentation
- Relationship Management.
How to Improve Your customer support analyst Resume
Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.
Percy Nelson
269 Springwood Drive, Arlington, IL 61312Employment history
Senior Customer Support Analyst, JPMorgan Chase New York, New York
December 2009 – May 2022
- Respond to customer inquiries via email, phone, or chat
- Resolve customer complaints
- Maintain customer databases
Associate Customer Support Analyst, CVS Health Woonsocket, Rhode Island
May 2009 – November 2009
- Process customer orders
- Monitor customer feedback and ensure customer satisfaction
- Prepare and submit customer reports
Junior Customer Support Analyst, Walmart Bentonville, Arkansas
December 2007 – April 2009
- Process customer orders
- Troubleshoot customer problems and provide technical support
- Create and maintain customer accounts
Education
University of Illinois, Urbana, Illinois
Master of Arts in Business Administration, October, 2007
University of Illinois, Urbana, Illinois
Bachelor of Science in Accounting, October, 2003
Skills
Analytical
Research
Coaching
Collaboration
Data Analysis
Supervisory
Networking
Risk Management
Provide your Contact Information and Address Year Gaps
Always explain any gaps in your work history to your advantage.
Key Insights- Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
- Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.
How to Optimize Your customer support analyst Resume
Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.
Employment history
Lead Customer Support Analyst, Google Mountain View, California
December 2019 – Present
- Mointor customer satisfaction levels
- Mointor customer feedback and ensuer customer satisfaction
- Reserch customer needs and prefereces
Associate Customer Support Analyst, Google Mountain View, California
June 2019 – November 2019
- MOnitor customer feedabck and ensur customer satisfacion
- Maintain custmer databases
- Reserch customer needs and prefrences
Entry Level Customer Support Analyst, Google Mountain View, California
June 2018 – May 2019
- My friend and I went to the store
- My friend an I went to the store
Education
University of Maryland, College Park, Maryland
Doctor of Office Administration, April, 2018
University of Maryland, College Park, Maryland
Bachelor of Science in Business Administration, April, 2014
Skills
Supervisory
Leadership
Negotiation
Customer Service
Data Analysis
Business Acumen
Networking
Documentation
Include Job Descriptions and Avoid Bad Grammar
Avoid sending a wrong first impression by proofreading your resume.
Key Insights- Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
- Before submitting your resume, double check to avoid typos.
customer support analyst Cover Letter Example
A cover letter can be a valuable addition to your job application when applying for an customer support analyst position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.
Chief Customer Support Analyst
Walmart
Bentonville, Arkansas
Walmart
Bentonville, Arkansas
Greetings Walmart Recruitment Team
I am excited to apply for the Chief Customer Support Analyst role at Walmart. As a highly skilled Customer Support Analyst, I am confident that I have the necessary experience and abilities to make a valuable contribution to your organization.
As someone who has faced challenges in various areas of my life and has overcome them, I am confident in my ability to adapt and thrive in any environment. I have developed a reputation for being a collaborative team player and an effective problem solver, which has been instrumental in my career's success. With my experience and passion for Administrative & Clerical, I am excited to apply my skills to this role and contribute to your organization's growth and success.
I appreciate the opportunity to apply for the Chief Customer Support Analyst position. I am committed to making a positive impact on the world, so I am thrilled about the opportunity to join your team and work towards achieving our shared goals for the betterment of everyone.
Bests,
Simon Quinn
953-669-8828
[email protected]
Simon Quinn
Showcase your most significant accomplishments and qualifications with this cover letter.
Personalize this cover letter in just few minutes with our user-friendly tool!
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Build your Resume in 15 minutes
Give yourself the best chance of standing out from the competition!
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.