Use This Template 
Build your resume in 15 minutes
Give yourself the best chance of standing out from the competition!
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
customer care supervisor: Resume Samples & Writing Guide
Employment history
Chief Customer Care Supervisor, JPMorgan Chase New York, New York
October 2016 – Present
- Maintain customer service databases
- Manage customer service inquiries and complaints
- Train and develop customer service staff
Associate Customer Care Supervisor, General Electric Boston, Massachusetts
October 2015 – September 2016
- Manage customer service inquiries and complaints
- Create customer service reports
- Provide exceptional customer service
Entry Level Customer Care Supervisor, Bank of America Charlotte, North Carolina
April 2015 – October 2015
- Ensure customer service staff are adequately trained
- Create customer service training materials
- Train and develop customer service staff
Education
University of Illinois, Urbana, Illinois
Accounting, February, 2015
Skills
Professionalism
Reliability
Creativity
Research
Presentation
Project Management
Quality Assurance
Troubleshooting
Do you already have a resume? Use our PDF converter and edit your resume.
Employment history
Chief Customer Care Supervisor, CVS Health Woonsocket, Rhode Island
June 2015 – Present
- Monitor customer service metrics
- Analyze customer service data and trends
- Develop customer service strategies
Associate Customer Care Supervisor, CVS Health Woonsocket, Rhode Island
November 2014 – May 2015
- Resolve customer service issues
- Monitor customer service metrics
- Analyze customer service data and trends
Entry Level Customer Care Supervisor, Bank of America Charlotte, North Carolina
June 2013 – October 2014
- Ensure customer service staff are adequately trained
- Communicate customer service goals to staff
- Monitor customer service staff performance and provide feedback
Education
Stanford University, Stanford, California
Doctor of Business Administration, April, 2013
Stanford University, Stanford, California
Bachelor of Arts in Business Administration, April, 2009
Skills
Stress Management
Listening
Reporting
Training
Data Analysis
Supervisory
Social Media
Project Management
Professional Summary
Highly organized and detail-oriented Customer Care Supervisor with extensive experience in the administrative and clerical field. Proven track record of successfully managing customer service operations, ensuring customer satisfaction and meeting organizational objectives.
Employment history
Chief Customer Care Supervisor, Google Mountain View, California
August 2013 – Present
- Train and develop customer service staff
- Ensure customer service standards are met
- Monitor customer service metrics
Associate Customer Care Supervisor, Walmart Bentonville, Arkansas
August 2012 – July 2013
- Monitor customer service staff performance and provide feedback
- Provide exceptional customer service
- Analyze customer service data and trends
Entry Level Customer Care Supervisor, Apple Cupertino, California
August 2011 – July 2012
- Provide exceptional customer service
- Manage customer service inquiries and complaints
- Monitor customer service metrics
Education
Harvard University, Cambridge, Massachusetts
Bachelor of Arts in Business Administration, June, 2011
Skills
Business Acumen
Quality Assurance
Problem Solving
Documentation
Written Communication
Supervisory
Technical
Risk Management
Employment history
Chief Customer Care Supervisor, Amazon Seattle, Washington
April 2019 – Present
- Monitor customer service staff performance and provide feedback
- Communicate customer service goals to staff
- Develop customer service policies and procedures
Customer Care Supervisor, CVS Health Woonsocket, Rhode Island
April 2018 – March 2019
- Ensure customer service standards are met
- Ensure customer service staff are adequately trained
- Maintain customer service databases
Jr. Customer Care Supervisor, UnitedHealth Group Minnetonka, Minnesota
April 2017 – March 2018
- Monitor customer service staff performance and provide feedback
- Train and develop customer service staff
- Communicate customer service goals to staff
Education
University of Texas, Austin, Texas
Bachelor of Arts in Medical Office Administration, February, 2017
Skills
Process Improvement
Presentation
Professionalism
Emotional Intelligence
Customer Service
Business Acumen
Technical
Database Management
Professional Summary
Highly experienced Customer Care Supervisor with a proven track record of delivering exceptional customer service. Focused on efficiently resolving customer inquiries and complaints, while maintaining a positive and professional attitude.
Employment history
Chief Customer Care Supervisor, Bank of America Charlotte, North Carolina
November 2010 – Present
- Ensure customer service standards are met
- Maintain customer service databases
- Monitor customer service staff performance and provide feedback
Customer Care Supervisor, UnitedHealth Group Minnetonka, Minnesota
May 2010 – October 2010
- Ensure customer service standards are met
- Provide exceptional customer service
- Manage customer service inquiries and complaints
Jr. Customer Care Supervisor, Microsoft Redmond, Washington
May 2009 – April 2010
- Develop customer service policies and procedures
- Ensure customer service standards are met
- Create customer service reports
Education
University of Maryland, College Park, Maryland
Bachelor of Arts in Medical Office Administration, March, 2009
Skills
Risk Management
Research
Organization
Training
Project Management
Process Improvement
Troubleshooting
Written Communication
Not in love with this template? Browse our full library of resume templates
customer care supervisor Job Descriptions; Explained
If you're applying for an customer care supervisor position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.
When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.
1
customer care supervisor
- Coming up with creative solutions that resolve issues for customers while still keeping the company in mind
- Providing help to other agents
- Reviewing requests from other agents and approving them or finding a different solution that would work better
- Working with international customers and interruptors
- Working with different type of programing to interact with our warehouses
- Being a lead contact for the merchants that we work with, as well as other departments through out the company
2
customer care supervisor
- Resolve customer complaints or answer customers’ questions our products and services.
- Supervise the work of office, or customer care agents to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Evaluate employees’ job performance.
- Resolve customers’ service or billing complaints by adjusting bills.
3
customer care supervisor
- Successfully retrained CS Team on SAP Sales Module, reducing error rate by 95%.
- Implemented ATP Hit for order Processing, reducing order reprogramming by 85%.
- Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings to 99%.
- Implemented and developed customer service training processes.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
4
customer care supervisor
- Handled calls consistent with client and corporate policies, procedures, best practices and regulations.
- Documented, investigated, and responded to all customer inquiries in a timely and empathetic manner.
- Determined customer needs by asking relevant questions .
- Administered/filed/scanned disciplinary actions for employees.
- Interviewed/hired incoming applicants for customer care positions.
5
customer care supervisor
- Front and back office management
- Ensure the cash flow
- Management of a team of 15 people.
customer care supervisor Job Skills
For an customer care supervisor position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.
How to include technical skills in your resume:
Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.
Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."
- Computer Literacy
- Data Analysis
- Database Management
- Quality Assurance
- Troubleshooting
- Project Management
- Technical
- Networking
- Risk Management
- Business Acumen
- Process Improvement
- Financial Management
- Reporting
- Visualization
- Customer Service
- Presentation
- Written Communication
- Social Media
- Supervisory
- Innovation
How to include soft skills in your resume:
Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.
Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.
- Communication
- Interpersonal
- Leadership
- Time Management
- Problem Solving
- Decision Making
- Critical Thinking
- Creativity
- Adaptability
- Teamwork
- Organization
- Planning
- Public Speaking
- Negotiation
- Conflict Resolution
- Research
- Analytical
- Attention to Detail
- Self-Motivation
- Stress Management
- Collaboration
- Coaching
- Mentoring
- Listening
- Networking
- Strategic Thinking
- Negotiation
- Emotional Intelligence
- Adaptability
- Flexibility
- Reliability
- Professionalism
- Computer Literacy
- Technical
- Data Analysis
- Project Management
- Customer Service
- Presentation
- Written Communication
- Social Media
- Troubleshooting
- Quality Assurance
- Collaboration
- Supervisory
- Risk Management
- Database Management
- Training
- Innovation
- Documentation
- Accounting
- Financial Management
- Visualization
- Reporting
- Business Acumen
- Process Improvement
- Documentation
- Relationship Management.
How to Improve Your customer care supervisor Resume
Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.
Henry Clark
934 Laurelwood Avenue, Wolfe City, TX 75496Employment history
Lead Customer Care Supervisor, Amazon Seattle, Washington
March 2022 – May 2022
- Communicate customer service goals to staff
- Monitor customer service staff performance and provide feedback
- Analyze customer service data and trends
Customer Care Supervisor, Amazon Seattle, Washington
March 2021 – February 2022
- Monitor customer service staff performance and provide feedback
- Develop customer service policies and procedures
- Train and develop customer service staff
Entry Level Customer Care Supervisor, Microsoft Redmond, Washington
August 2020 – February 2021
- Provide exceptional customer service
- Develop customer service strategies
- Manage customer service inquiries and complaints
Education
University of Michigan, Ann Arbor, Michigan
Human Resources, June, 2020
Skills
Flexibility
Customer Service
Strategic Thinking
Project Management
Project Management
Process Improvement
Troubleshooting
Reporting
Provide your Contact Information and Address Year Gaps
Always explain any gaps in your work history to your advantage.
Key Insights- Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
- Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.
How to Optimize Your customer care supervisor Resume
Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.
Employment history
Lead Customer Care Supervisor, Google Mountain View, California
October 2019 – Present
- Create customer servise training materials
- Provied excpetional customer servise
- Analyse customer servise data and trends.
Customer Care Supervisor, Bank of America Charlotte, North Carolina
April 2019 – October 2019
- Maintaine customer service databases
- Ensure customer service standars are met
- Develope customer service policys and proceduers
Entry Level Customer Care Supervisor, UnitedHealth Group Minnetonka, Minnesota
October 2018 – March 2019
- "I went to the store to buy some food"
- I went too the store too buy some food
Education
Harvard University, Cambridge, Massachusetts
Medical Office Administration, August, 2018
Skills
Documentation
Organization
Leadership
Data Analysis
Networking
Innovation
Quality Assurance
Presentation
Include Job Descriptions and Avoid Bad Grammar
Avoid sending a wrong first impression by proofreading your resume.
Key Insights- Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
- Before submitting your resume, double check to avoid typos.
customer care supervisor Cover Letter Example
A cover letter can be a valuable addition to your job application when applying for an customer care supervisor position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.
Chief Customer Care Supervisor
General Electric
Boston, Massachusetts
General Electric
Boston, Massachusetts
To the Hiring Team at General Electric
As a Customer Care Supervisor with a proven track record of success in Administrative & Clerical, I am excited to apply for the Chief Customer Care Supervisor position at General Electric. I believe that my skills and expertise would make a valuable contribution to your team.
Growing up, I always had a fascination with Accounting. As I pursued my education and gained experience in this field, I realized that this was where I could make the most impact. I have had the opportunity to work on things throughout my career like personal projects and voluntary work, which have developed in me a deep understanding of the challenges and opportunities in this field. I am excited to bring my passion and expertise to the role at and help your organization achieve its goals.
I cannot stress enough how thrilled I am about the chance to join a team of like-minded individuals who share my values and passion for this amazing field. Thank you for considering my application and I hope for the chance to work together.
Cordially,
Jonathan Young
922-487-3150
[email protected]
Jonathan Young
Showcase your most significant accomplishments and qualifications with this cover letter.
Personalize this cover letter in just few minutes with our user-friendly tool!
Related Resumes & Cover Letters
FIND EVERYTHING YOU NEED HERE.
IF YOU HAVE QUESTIONS, WE HAVE ANSWERS.
4 Ways a Career Test Can Jump-Start Your Future (and Help Your Resume)
If you’re looking for a fresh path or a new passion, a career test could help you find it. You can take these tests online, in the comfort of your...
Avoid These 3 Resume Mistakes at All Costs
Your resume is your first impression for a prospective employer. The way you present yourself in that little document can make or break you – it can clinch you an...
Resume Design Tips and Tricks
Creating a resume that stands out from the rest doesn’t have to be rocket science. With just a few tips and tricks, you can make your professional resume a shining...
Build your Resume in 15 minutes
Give yourself the best chance of standing out from the competition!
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.