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reports analyst/admin staff

  • Create simplified reports from provided data using Microsoft Excel.
  • Managed the Login-Logout System.
  • Troubleshoots Agent concerns on the software they are using.
  • Write reports to summarise daily performance. 

reports analyst

  • Provide excellent reports and updates to Operations. 
  • Create scorecards agents based on the Metrix given by the operation.
  • Sending daily reports such as Transfer Trend, csat, financial updates and QA scores. 
  • Analyse data to identify trends and patterns of call volume.

reports analyst

  • Maintains databases and updates as needed
  • Analyzes trends, causes and variances and creates and distributes routine and ad-hoc reports
  • Provides support as may be required to Business Analyst or Process Lead or a small user group with minimally complex requirements
  • Respond to questions, receive and/or share information with peers, functional groups, staff and management within and outside departments
  • Performs basic analytical skills and develops standard reports with minimal variance
  • Provides report to management
  • Works on problems of limited scope and/or assignments that moderately complex in nature where judgment is required in resolving problems and making routine recommendations

reports analyst / billing analyst

  • Working on reporting task to monitor global billing performance (Google Account).
  • Providing Timely Reports i.e. SLA reporting Weekly / Monthly, agent performance monitoring, breaches tracking.
  • Providing any reports for minor and major analysis based on the demand of superior.
  • Provisioning orders such as Credit/Debit Memo, Refunds and other Billing Modifications.

reports analyst

  • Identify opportunities for strategic improvement or mitigation of business interruption.
  • Maintain and update organization information technology applications and network systems
  • Recommend or implement methods to monitor, evaluate, or enable resolution of safety.
  • Analyze data to identify trends and patterns of call volume.